WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase Night Ranger (“Sister Christian”) March 24-27 and Little River Band (“Reminiscing”) March 31-4/3. Disney reps have been by our locations to invite us to the Pandora hospitality preview. May 25th from 7-1030pm, they will be serving food and the park will be open exclusively to those in the hospitality field. Be sure to RSVP in order to snag a spot. We are not allowed to bring guests to this event (including babies and children).

Disney is running a promotion with AGS to sell 242 Magic Your Way tickets with the Park Hopper Plus option included during the incentive period to qualify. If we hit that number, the top 50 sellers will receive a prize pack that includes Two (2) One Day Water Park tickets and Two (2) Quick & Casual Lunch Certificates! It is only $15 to upgrade the park hopper ticket which is a great deal since the water parks cost $67 to get in. With the PLUS option, the guest gets an EQUAL number of visits to the extra parks (Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf Course, Wide World of Sports, Winter/Summerland Mini-Golf, and Fantasia Gardens Mini-Golf) as they do the MAJOR parks (with the exception of the One Day Hopper Plus which gets TWO visits). So if they purchase a 3 Day Hopper Plus ticket, the get 3 visits to the extras – 4 Day gets 4 Visits, etc.

UNIVERSAL

Universal is in PEAK SEASON March 25 – April 18. Universal will be increasing their prices effective 3/28 and will be changing the name of the Peak ticket to “Anytime”.  This officially eliminates the “regular” ticket permanently and will only offer two choices – “Anytime” and “Value”. Mardi Gras is ending this weekend with All American Rejects playing on March 25. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Regular season tickets have been eliminated. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24TH.

BUSCH GARDENS

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts!

ORLANDO MAGIC

The next games are March 24 vs. Detroit Pistons and March 29 vs. Oklahoma City Thunder.

UPCOMING EVENTS

House of Blues March 24 Orlando Rocks!, March 25 Blue October, March 26 Flogging Molly, and March 31 Tommy Torres.

Seaworld March 25th Phillip Phillips. Kennedy Space Center: Rocket launch March 24 (9pm).

EMPLOYEE NOTES:

Please make sure all credit card slips have these 3 things written on them:  1)  Tickets purchased; 2)  Room number; and 3) ID if allowed.  This is ESPECIALLY IMPORTANT FOR THE GIFTING TEAM!  All credit card with a chip MUST be read on the EMV/Chip Reader.  Do not swipe them.  If you don’t have and EMV/PAX/Chip reader or yours is not working, please call a manager immediately.  We are going into peak season for the next 3 weeks.  Make sure you check your supplies and you have plenty of DTI – Disney Shells, credit card rolls, POS rolls and printer paper.  If you develop a line, be sure to acknowledge everyone with a smile and a pleasant “Hi Folks, I’ll be right with you”.  Give them some dinner show brochures and the Activity Guide/FunPak .  Make sure every guest walks away with a Welcome Pack that includes all of the coupons and referral cards from our approved vendors.

Happy Birthday to Delilah A 3/25 and Jose A. 3/27!

WALT DISNEY WORLD

Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase Simple Plan (“Welcome to My Life”) March 17-18, Plain White T’s (“Hey There Delilah”) March 19-20 and Night Ranger (“Sister Christian”) March 24-27.

Typhoon Lagoon is now open and so is their newest attraction, Miss Adventure Falls. Disney is running a promotion with AGS to sell 242 Magic Your Way tickets with the Park Hopper Plus option included during the incentive period to qualify. If we hit that number, the top 50 sellers will receive a prize pack that includes Two (2) One Day Water Park tickets and Two (2) Quick & Casual Lunch Certificates! It is only $15 to upgrade the park hopper ticket which is a great deal since the water parks cost $67 to get in. With the PLUS option, the guest gets an EQUAL number of visits to the extra parks (Typhoon Lagoon, Blizzard Beach, DisneyQuest, Oak Trail Golf Course, Wide World of Sports, Winter/Summerland Mini-Golf, and Fantasia Gardens Mini-Golf) as they do the MAJOR parks (with the exception of the One Day Hopper Plus which gets TWO visits). So if they purchase a 3 Day Hopper Plus ticket, the get 3 visits to the extras – 4 Day gets 4 Visits, etc.

UNIVERSAL

Mardi Gras is still rocking over at Universal with Jason Derulo playing on March 18 and Earth, Wind, and Fire on March 19. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Regular season tickets have been eliminated. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24^TH.

SEAWORLD

Seafood Festival has now been extended to every day, not just Saturdays! ZZ Top will be performing March 18. Remember to always mention Discovery Cove, Aquatica and Busch Gardens while selling Seaworld tickets!

ORLANDO MAGIC

The next games are March 20 vs. Philadelphia 76ers, March 22 vs. Charlotte Hornets, and March 24 vs. Detroit Pistons.

UPCOMING EVENTS

House of Blues March 23 Decades Collide, March 24 Orlando Rocks! Hard Rock Live March 17 Classic Albums Live The Beatles (Abbey Road), March 19 Franco de Vita. Orlando City Soccer March 18 vs. Philadelphia Union.

Kennedy Space Center: Rocket launch March 17 and 19.

EMPLOYEE NOTES:

Check your email for an invite to a hospitality event from Victory Casino Cruise!

Happy Birthday to Kelci B. 3/12, Yolanda C. 3/15, Yaniecy A. 3/20, and Angelica B. 3/21!

Happy Anniversary to Delila A. 2 YEARS (3/12)!

ATTRACTION FOCUS

Legoland will be opening their water park on March 11th for kids to enjoy with their families. Hours for the water park are 11-5. This is a great park for young ones and Lego fans to enjoy. Legoland is about a hour away from Orlando in Winter Haven. Ninjago is their newest attraction. If your guests ask about the ride, it is very comparable to Toy Story Mania at Hollywood Studios except instead of shooting at the targets you use your hands to make ninja-like movements to defeat the villains. The granny apple fries are a delicious treat to get there! Parents would enjoy a stroll in Cypress Gardens located inside of the park. The banyan tree that is there was planted in 1936 and is breath taking to see in person. There are Lego cities (like Las Vegas and New York City) inside the park and even some Florida attractions like Kennedy Space Center and Daytona 500. There are very few character meet and greets but if your guests ask, let them know it is by the movie theater. This park is great for families with children 10 and under. Since the water park is now open, talk this up with your guests for an easy add on! Chances are you can also add on Kennedy Space Center to your sale since they are willing to travel a bit to see the sights.

WALT DISNEY WORLD

Reminder that we are no longer able to sell the 4 Park Magic ticket. Flower and Garden over at Epcot is going on until May 29. Make sure to get your button from the Disney reps! The Garden Rocks! Series at the American Pavilion will showcase The Pointer Sisters (“I’m So Excited”) March 10-13 and Simple Plan (“Welcome to My Life”) March 17-18.

If you went to the Disney training over at Disney Springs, make sure to redeem your 1 day park hopper ticket BEFORE March 17th. Ticket exchange is available at any guest relations locations either at the parks or at Disney Springs. You have until April 23rd to use your park hopper. WE ARE NOW IN REGULAR SEASON FOR TICKETS UNTIL MARCH 24. ON MARCH 25 WE WILL BE IN PEAK (UNTIL APRIL 18).

UNIVERSAL

Mardi Gras is still rocking over at Universal with UB40 playing on March 11 and Toby Keith on March 12. Don’t forget to mention Park to Park and Blue Man Group to boost your sales. Universal REMAINS IN VALUE SEASON THROUGH MARCH 24^TH

SEAWORLD

Seafood Festival on Saturdays!! Justin Moore will be performing March 11. Remember to always mention Discovery Cove, Aquatica and Busch Gardens while selling Seaworld tickets!

ORLANDO MAGIC

Orlando Magic is in March Madness season with basketball in full swing! The next game is on March 11 vs Cleveland Cavaliers. Congratulations on a fantastic February! Let’s hear it for 3 All Guest Services team members who have qualified for their choice of a prize for their outstanding sales efforts in February!!!  Jon Garner – 37 tickets, Izzy Guzower – 23 tickets, Rafael Calvo – 15 tickets.  Jon gets 4 Terrace level tickets to his game choice and Rafael and Izzy get 2 Terrace Level tickets to the game of their choice.  Let’s keep selling those Orlando Magic tickets in March.  Go Magic!

UPCOMING EVENTS

House of Blues March 10 Senses Fail, March 11 Badfish: Tribute to Sublime. Hard Rock Live March 11 Impractical Jokers, March 12 Bryan Ferry, March 17 Paul Anka. Orlando City Soccer March 11 vs. New England Revolution and March 18 vs. Philadelphia Union.

Kennedy Space Center: The launch of United Launch Alliance (ULA) Delta IV rocket from Cape Canaveral Air Force Station carrying the WGS-9 satellite for U.S. Air Force Space Command has been rescheduled. The new launch date is no earlier than March 14 with the launch time still to be determined. Updated launch information will be provided once the new date and time are confirmed.

EMPLOYEE NOTES:

Don’t forget that Sunday is daylight savings time. Turn your clocks AHEAD one hour.

Happy Birthday to Raul B. on 3/10!! Happy Belated Birthday to Nichole R. on 3/4, Andrea R. on 3/5, Alonso C. on 3/6, Veronica R. on 3/7, and Manuel D. on 3/8!

SPRING BREAK

Every school district has a different spring break, so we should be starting to see more and more families visiting the Orlando area. Theme parks are not always in everyone’s budget. Now is a great time to talk up dinner shows, Cirque and Blue Man, Fun Spot, and the I-Drive attractions. La Nouba will be ending their shows at the end of the year. Let your guests know this in case they’d like to see it before it goes. Water parks should also be a great seller at this time.

WALT DISNEY WORLD

REMEMBER WE ARE IN VALUE SEASON UNTIL MARCH 9TH WHEN IT GOES BACK TO REGULAR SEASON.

March 1 – May 29, Epcot will host their annual Flower and Garden festival. This is a crowd favorite, besides the Food and Wine Festival. Spring has arrived at Epcot with character topiaries throughout the park along with beautiful florals and foliage. The festival also includes concerts on the stage in the American pavilion, with Jon Secada kicking off the event on March 4th. Similar to Food and Wine, several booths will be set up throughout World Showcase with food and beverages that incorporate flowers, plants and farm grown vegetables.

UNIVERSAL

Yandel will be performing March 4th for Mardi Gras. Remember Universal is in VALUE season until March 25th. Always promote P2P so guests can enjoy all Universal has to offer. When selling Universal, are you asking your guests if they want to see Blue Man Group? This is an easy add on and a nice way to end their day in the parks. Your guests might not even know Blue Man is at Universal so be sure to mention it to them and boost your commissions!

ORLANDO MAGIC

The Orlando Magic have lowered the prices to TIER 5 for the next 2 home games: March 6th vs. New York Knicks. March 8th vs. Chicago Bulls. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75
MARCH MADNESS IS HERE SO LETS REALLY PROMOTE THIS WITH OUR GUESTS.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center March 8th United Launch Alliance (ULA) Delta IV rocket launch at 6:48 pm. Meet astronauts: Ken Cameron Mar 2 – 6 ~Space shuttle pilot for STS-37 and commander for STS-56 and STS-74. Bruce Melnick Mar 7 – 8 ~Flight engineer on the maiden voyage of space shuttle Endeavour.

Seaworld Seafood Festival Styx will be performing (March 4).

House of Blues March 5th Kaleo, March 8th Dropkick Murpheys, March 9th Maluma.  Hard Rock Live March 7th Richard Marx. *Call your leader on duty to purchase.

Employee Notes:

Birthdays and anniversaries posting soon!

WALT DISNEY WORLD

REMEMBER WE AR IN REGULAR SEASON UNTIL FEB. 27 THEN IT DROPS TO VALUE THROUGH MARCH 9. Have you heard that Rivers of Light has premiered at Animal Kingdom? This is a light and water show (with some fire effects at the end) on the lake that was to premier last year and was delayed. This is also the first night time entertainment show at Animal Kingdom so be sure to talk it up with your guests. To get an idea of what it looks like so you can describe it in YOUR own words, watch a video here.

March 1 – May 29, Epcot will host their annual Flower and Garden festival. This is a crowd favorite, besides the Food and Wine Festival. Spring has arrived at Epcot with character topiaries throughout the park along with beautiful florals and foliage. The festival also includes concerts on the stage in the American pavilion, with Jon Secada kicking off the event on March 3rd and 4th. Similar to Food and Wine, several booths will be set up throughout World Showcase with food and beverages that incorporate flowers, plants and farm grown vegetables.

UNIVERSAL

Fifth Harmony will be performing Feb. 25th for Mardi Gras. Remember Universal is in VALUE season until March 25th. When selling Universal, are you asking your guests if they want to see Blue Man Group? This is an easy add on and a nice way to end their day in the parks. Your guests might not even know Blue Man is at Universal so be sure to mention it to them and boost your commissions!

ORLANDO MAGIC

Feb. 25th vs Atlanta Hawks, March 1st vs New York Knicks. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75
MARCH MADNESS IS COMING UP SO LETS REALLY PROMOTE THIS WITH OUR GUESTS.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center March 2nd Launch Director Tour.

Seaworld Seafood Festival Bill Engvall will be performing (Feb. 25).

House of Blues Feb. 27th 311, March 3rd George Clinton and the Parliament Funkadelic. Hard Rock Live Feb. 26th Rick Springfield. *Call your leader on duty to purchase.

Employee Notes:

A reminder that you CANNOT swipe cards on a legacy machine UNLESS the card does not have an embedded chip. Check the card closely and if there IS a chip, you MUST USE THE EMV/PAX OR CHIP READER. Do not swipe the card and wait for it to ask you insert the chip. You should AUTOMATICALLY insert the card. If you do not have a chip reader or the PAX/EMV or chip reader is not working at your location, we must know about this IMMEDIATELY so we can have them fixed. Again, if a card has a chip, YOU CANNOT USE THE LEGACY SWIPER. ALL CHIP EMBEDDED CARDS MUST HAVE THE CHIP READ.

Happy Birthday to Lucy D. 2/17 and Nicole M. 2/28!

Guests Dolphin Swim Experience

ATTRACTION FOCUS

Hopefully, everyone was able to make it to one of the Discovery Cove training classes because we were able to learn quite a bit! We can sell a day resort for only $138 a person (this is including tax and does NOT include admission to any other park). This is a special promotion for AGS so every guest you encounter should know about this deal. There are a few options when selling Discovery Cove (Dolphin Swim, SeaVenture, Dolphin Swim) so take the time to explain each one to your guest who may not know about them.

Keep in mind, the Discovery Cove incentive is still in effect unt

Grand Reef

il March. Be sure to sell a minimum of $3000 to earn 2 tickets! If your guests do not wish to do the dolphin swim, let them know about all the other animals they can still see while there. The bird aviary is fun for kids and adults alike! Feed the birds and see how many different types of birds you can find. Relax in the Wind Away River or Serenity Bay. My favorite area was the Grand Reef, where you could easily spot giant stingrays and colorful fish swimming along the artificial coral reef.

WALT DISNEY WORLD

PEAK WEEKEND FEB. 18-20 WITH REGULAR SEASON STARTING FEB. 21. FEB. 27 IS VALUE. You should be asking your guests what day they are visiting the park if it is just a ONE DAY ticket.

– All ticket prices have INCREASED with the exception of the One Day Magic Kingdom Peak (which remains the same) and the 2 Day Base which has decreased.

Epcot Spaceship Earth

– Disney is offering an Advance Purchase Discount of $20 off for 3 Day Tickets and higher. We have priced the 3 Day and Higher tickets at GATE PRICE, but WE WANT YOU TO DO A PRICE MATCH IF THE GUEST MENTIONS IT AND GIVE THE $20 DISCOUNT. DO NOT LOSE A SALE!

– The Water Park Fun & More option has been eliminated and will now be called “PLUS”. However, if a guest wants to add this to the ticket, the HOPPER OPTION must be included as well. The options will ONLY be BASE, HOPPER, AND HOPPER “PLUS”. There will no longer be a base ticket that includes the “PLUS”. The “PLUS” option works the same as the old WPF option. In other words, the number of visits matches the number of days purchased for the MAJOR parks, with the exception of the One Day which gives 2 PLUS visits. As of now, the PLUS will include visits to Typhoon Lagoon, Blizzard Beach, DisneyQuest (which closes July 2nd), ESPN’s Wide World of Sports, Winter/Summerland Mini Golf (before 4 pm), Fantasia Gardens Mini Golf (before 4 pm), and Oak Trail Golf Course. Guests are not allowed to visit both Winter/Summerland and Fantasia Gardens on the same day.

– Disney Convention tickets will now offer THREE partial day options – After 2, After 5, and After 2 with Park Hopper. The After 3 has been eliminated.

– Although the price increase was effective 2/12, the ACTUAL TICKET CHANGES WILL NOT TAKE AFFECT UNTIL OPENING SHIFT ON WEDNESDAY, 2/22. So all of the ticket changes (including the Convention Tickets) will not be in your POS until the morning of 2/22.

UNIVERSAL

Mardi Gras is in full effect at Universal! Not only do guests get to see the parade with it’s fun floats, but they can enjoy the concerts on weekends as well. The concerts and event are INCLUDED with park admission. Please refer to THIS SITE for the concert schedule as some shows are on Saturdays and some on Sundays. Remember that this event is ONLY IN UNIVERSAL. Talk this up with all guests and try making the ticket a park to park! Add on Blue Man Group tickets to your sale to boost your commission.

UNIVERSAL PEAK WEEKEND IS FEB. 18-20. FEB. 21ST STARTS VALUE SEASON.  We need to clarify that you CANNOT print the 7 Day Base or PTP tickets and charge for the 2 Day Base or PTP tickets. Because these are at the “Promo” price in the POS, we are actually losing money when this happens. If you are giving the guest at 7 Day Base or PTP ticket, they must be entered in the POS as that and not as 2 Day tickets. Thank you!

ORLANDO MAGIC

February 23rd vs. Portland Trailblazers. *Call your leader on duty to purchase. CONGRATS to the January incentive winners Rafael Calvo, Diana O’Donnell, Lisette Mambru, Michelle Victoria!

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 18 Rocket Launch (10 am).

Amway Center Feb. 18th The Comedy Get Down (Cedric the Entertainer, George Lopez, etc). House of Blues Feb.18th The Expendables, Feb. 27th 311. Hard Rock Live Feb. 26th Rick Springfield. *Call your leader on duty to purchase.

Employee Notes:

DID YOU KNOW TALK OF THE TOWN NOW OFFERS COMPLIMENTARY or DISCOUNTED SHUTTLE SERVICE FOR YOUR GUESTS WHO ARE DINING? Call 321.800.8509 or 321.388.4921 and ask for Vince! Each restaurant has a minimum number of guests required for complimentary transportation. If under the required guest limit, transportation is still offered at a greatly discounted rate! Please be advised that the transportation being provided is a complimentary or reduced rate shuttle service. Please advise guests that pick-up times may vary 15 to 30 minutes from scheduled arrangements depending on trafc for that evening. All requests for PICK-UPS and RETURNS should be CONFIRMED BY THE ON SITE HOSTS at least 30 minutes prior to departure request time. Please call for rates. Talk of the Town includes Charleys Steakhouse, Johnnies Hideaway, Fish Bones, Vitos, and Moon Fish.

Happy Birthday to Ann N. 2/19, Tonya M. 2/20, Miriam A. 2/22, and Barbara R. 2/24!

Happy Birthday February Gals!

WALT DISNEY WORLD

Epcot is continuing their Festival of the Arts every Friday-Monday until February 20th. Feb. 3-6, Kerry Butler and Kevin Massey will be performing songs from Tarzan, Beauty and the Beast, and Aladdin. REMEMBER DISNEY PEAK WEEKEND IS FEB. 18-20, THEN TICKETS WILL BE REGULAR PRICE UNTIL FEB. 26. FEB. 27+28 ARE VALUE.

SEAWORLD

Seafood Festival starts this Saturday (only Saturdays) and runs until May 13th. Local craft beers, live performances, and a multitude of cuisines. Check the concert schedule to inform your guests on who they can see perform. Because all of the systems are integrated, many of you are never logging in to your Sea World EZ Ticket account because you’re not selling Discovery Cove. However, it is VERY important that you log in at least ONCE A MONTH, EVEN IF YOU DON’T SELL ANYTHING. If you don’t, you’re account will go into an “Inactivity Lockout” and you will not be able to login. So please, just log in to EZ Ticket every once in a while so your account doesn’t lock you out. Thank you!

DISCOVERY COVE

**Discovery Cove Incentive** Now through March, Discovery Cove is giving us the chance to earn packages based on what you sell.All locations/teams qualify.

• $3,000 in revenue = 2 Day Resort packages
• $5,000 in revenue = 2 Dolphin Swims + 2 Seaventure experiences
• $7,000 in revenue = 2 Trainer for a Day packages
• $10,000 in revenue = one Family Pack ( 4 swims, photos and a VIP Cabana)

Just a reminder about Kids ages for Discovery Cove bookings on swimming with the Dolphins:

– Must be at least 6 years old to Swim with Dolphins with an Adult
– Must be 13 years old to Swim with Dolphins ALONE without Adult supervision

We had a guest this past weekend that had a 12 year old that wanted to swim alone. This is not allowed and it caused all kinds of problems. Please be very careful and go over all rules and policies with the guest when booking Discovery Cove. Thank you!

ORLANDO MAGIC

February 15th vs. Spurs. *Call your leader on duty to purchase. For all of you working on the Gifting/VIP/Activity Link Teams, the Magic are running a CASH incentive for sales from 2/1 – 4/12. You must sell a minimum of 35 tickets during this time period using the AGS tickets that are booked through the office or a lead. Here are the prizes:

First Prize – $250
Second Prize – $150
Third Prize – $75

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 14th U.S Astronaut Hall of Fame Induction Announcement 2017.

Amway Center Andrea Bocelli Feb. 11th. House of Blues Feb.11 Farruko. Hard Rock Live Feb. 12th Reggae Fest. *Call your leader on duty to purchase.

Employee Notes:

Discovery Cove is offering 80 of our Team Members the chance to see the resort next Monday, Tuesday, Thursday and Friday. These will be 2 hour sessions and will include breakfast or lunch depending on the day and time that you choose. Each time slot has a maximum of 20 people allowed. Here are your choices:

Monday 2/13, 1 – 3 pm – Lunch Included – 20 spots
Tuesday 2/14, 9 – 11 am – Breakfast Included – 20 spots
Thursday 2/16 – 1 – 3 pm – Lunch Included – 20 spots
Friday 2/17, 9 – 11 am – Breakfast Included – 20 spots

WE WILL NOT BE HONORING ANY TIME OFF REQUESTS FOR THESE SO PLEASE PICK A DAY AND TIME THAT YOU ARE NOT USUALLY SCHEDULED! Sorry, there are NO GUESTS allowed for this TRAINING as it’s an opportunity for YOU to learn about the park to be able to sell it better. Please RSVP as SOON as possible to sales@allguest.com. MAKE SURE YOUR EZ TICKET ACCOUNT IS ACTIVE OR YOU CANNOT GO. ANA MARIA’S TEAM WILL BE GOING ON MONDAY AT 1PM. If you are scheduled this day, you are able to leave your location around 12:30 to make it in time. Monday, February 14 @ 1;00pm

1-Maria Abdo

2-Maribel Weber

3-Miriam Almeida

4-Brian Asbeck

5-Humberto Avila

6-Kelcy Balsley

7-Ariel Brinkley

8-Rafael Calvo

9-Alma Cristancho

10-Susan Dabney

11-Debby Dick

12-Kim Fernandez

13-Diane Frioas

14-Jonathan Frioas

15-Carlos Joga

16-Tonya McCoy

17-Maribel Ramirez

18-Diana Rios

19-Christina Strack

20-Karen Villa

21-Florence Moletteri

22-Mahvash Jahanbani

23-Lauren Scherer

Happy Anniversary to Daniel M. (2/11) 7 YEARS and Dimary D. (2/13) 5 YEARS!

Happy Birthday to Sarai M. 2/10, Maribel W. 2/16 and Jared T. 2/16!

WALT DISNEY WORLD

Epcot is continuing their Festival of the Arts every Friday-Monday until February 20th. Feb. 3-6, Kerry Butler and Kevin Massey will be performing songs from Tarzan, Beauty and the Beast, and Aladdin. REMEMBER DISNEY PEAK WEEKEND IS FEB. 18-20, THEN TICKETS WILL BE REGULAR PRICE UNTIL FEB. 26. FEB. 27+28 ARE VALUE. Dates for Disney after dark: March 2, and March 9: 9 pm – 12 Midnight
February 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

UNIVERSAL

February 4th kicks of the Mardi Gras event at Universal Studios. Not only do guests get to see the parade with it’s fun floats, but they can enjoy the concerts on weekends as well. The concerts and event are INCLUDED with park admission. Trace Adkins kicks off the event on February 4th at 8:30pm. Please refer to THIS SITE for the concert schedule as some shows are on Saturdays and some on Sundays. Cajun and New Orleans food favorites will be offered for sale at the event too! Talk this up with all guests and making the ticket a park to park! Add on Blue Man Group tickets to your sale to boost your commission.

Did you remember to RSVP for Universal Training? Don’t forget to bring your sheet print out so your parking is free. UNIVERSAL PEAK WEEKEND IS FEB. 18-20.

DISCOVERY COVE & LEGOLAND

**Discovery Cove Incentive** Now through March, Discovery Cove is giving us the chance to earn packages based on what you sell.All locations/teams qualify.

• $3,000 in revenue = 2 Day Resort packages
• $5,000 in revenue = 2 Dolphin Swims + 2 Seaventure experiences
• $7,000 in revenue = 2 Trainer for a Day packages
• $10,000 in revenue = one Family Pack ( 4 swims, photos and a VIP Cabana)

Don’t forget to check Legoland’s schedule when selling tickets as they are closed a few days throughout February.

ORLANDO MAGIC

February 3rd vs. Toronto Raptors, Feb. 9th vs. Philadelphia 76ers. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 3 Space Race. Meet astronaut Winston Scott Feb. 6-9.

Amway Center Andrea Bocelli Feb. 11th. House of Blues Feb. 3 August Burns Red, Feb. 4 John Lodge of the Moody Blues and the 10,000 Light Years Band, Feb. 9 Aaron Lewis. Hard Rock Live Feb. 4th Impractical Jokers. *Call your leader on duty to purchase.

Employee Notes:

Remember, the Orlando Eye is closed until Feb. 8th and will reopen on the 9th. Madame Tussauds Orlando and SEA LIFE Orlando Aquarium will remain open during that time.

Happy Anniversary to Jared T/ 1 Year (2/9)!

Happy Birthday to Florence M. (2/5) and Kristen G. (2/7)!

WALT DISNEY WORLD

Dates for Disney after dark: January 27, March 2, and March 9: 9 pm – 12 Midnight
February 2, 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

UNIVERSAL

Harry Potter Celebration now through Sunday, January 29. This event is INCLUDED in park admission. Most of the events are happening inside of Universal, so this might help guests decide who only want to buy a 1 park ticket. See costumes from the movies (including Fantastic Beasts), learn how to duel with wands, get sorted into a Hogwarts house, and much, much more.

SEAWORLD

Last weekend for Praise Wave Concert Series with Skillet on January 28th. February 11th, SeaWorld will be starting their Seafood Festival and running it until May. This is a great event to talk up to your guests. SeaWorld rep has said our hospitality tickets should be rolling out in February or March so that we can enjoy the festival as well!

ORLANDO MAGIC

February 1st vs. Indiana Pacers, February 3rd vs. Toronto Raptors. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Feb. 2 Launch Director’s Tour. Feb. 3 Space Race.

Amway Center Billy Joel Jan. 27, Florida Georgia Line Jan. 28. House of Blues Jan. 28 Rumours (Fleetwood Mac Cover Band). Hard Rock Live  Jan. 27 Classic Albums Live. *Call your leader on duty to purchase.

Employee Notes:

Happy Anniversary to Karl B. 2/2 (1 year)!

Happy Birthday to Karen V. (1/28), Bernard D. (1/30), and Susan D. (2/3)!

WALT DISNEY WORLD

Epcot has their Art Festival (weekends only) where they showcase Disney art and specialty foods. Let your guests know in case they want to have a park hopper for this event. Remember we are in VALUE SEASON. Remember Cirque is coming back on 1/24.

Dates for Disney after dark: January 20, 27, March 2, and March 9: 9 pm – 12 Midnight
February 2, 9, and 16: 8 pm – 11 pm. Guests can check in as early as 7 pm. Twenty-five of the most popular attractions will be open. There will be a VERY LIMITED number of guests allowed into the park so all rides and attractions will have minimal wait times. All guests will receive FREE Ice Cream and beverages located at food carts throughout the park. There are a limited number of tickets available for each night and some nights may sell out, so it will be important for your guests to PURCHASE THEM IN ADVANCE. Our tickets are the SAME PRICE as at the gate or online, so there should be no reason for your guests not to purchase from us. $127 for both Adults and Children including taxes.

SEAWORLD

January 21 Francesca Battistelli Praise Wave Concert. Legoland BOGO tickets are meant for gifting locations only, or as a pre-gift for one of our timeshare partners. You should NOT be mentioning the Legoland BOGO unless you are working with an OPC or in a gifting location. There are no special offers with Legoland to give “Kids Free” at this time, so you should always be selling the tickets out of the regular store. When you sell out of the REGULAR store you get MORE COMMISSION. ONLY if a guest is “on the fence” and debating on buying from you should you offer the BOGO as a last resort.

ORLANDO MAGIC

January 22 Golden State Warriors vs. Orlando Magic. January 24 Chicago Bulls vs. Orlando Magic. *Call your leader on duty to purchase.

UPCOMING EVENTS IN ORLANDO

Kennedy Space Center Jan. 26 NASA’s Day of Remembrance. **INCENTIVE FROM GRAYLINE** For every Grayline Kennedy Space Center Tour you book through the month of January you will receive $4 per person that you book. Travel must be between January 1-31. Payout is Feb. 15th. If you have any questions, contact Karissa@graylineorlando.com.

Jan. 27 Billy Joel at Amway Center. House of Blues Jan. 21 Circa Survive, Jan. 22 Nonpoint. Hard Rock Live Jan. 20 Lisa Lampanelli, Jan. 27 Classic Albums Live. *Call your leader on duty to purchase.

Employee Notes:

**INCENTIVE FROM WONDERWORKS** Send 1-10 people/Payout of $2 each. Send 11-20 people/Payout of $3 each. Send 21 or more people/Payout of $4 each. Now through January 31.

Artegon Marketplace CLOSING January 26. Cinemark and Bass Pro Shops to remain open. Discard Artegon referrals at your location on the 26th.

Hospitality Events—I-DRIVE 360 ATTRACTIONS – Orlando Eye, Madame Toussads, Sea Life
– You can choose either January 25th OR January 29th from 11 am – 7 pm. There is no RSVP necessary. Just take your latest pay stub and you will get admission for you and a guest for all 3 attractions!

ORLANDO FUN PARTNERS – GATORLAND
– February 3rd from 10 am – 2 pm. You and 1 guest are invited to attend. RSVP by 2/1 at orlandofunpartners.com/event. Please bring proof of employment.

Guys, we CANNOT honor any day off requests for these days. I repeat – WE CANNOT HONOR ANY DAY OFF REQUESTS FOR THESE EVENTS! You MUST work it around your schedule! Please do not submit them or you will be denied. For the I-DRIVE 360 attractions, there is PLENTY of time for you to attend on EITHER day and still have it work around your schedules. For Gatorland, if any of you CANNOT go during this time, we may be able to get some additional comps for another day. If you work 7 – 12, you can go after 12. If you work in the evening, you can go before your shift. For those of you who normally work 7 – 3, we will not be able to give you the time off.

Happy Anniversary to Humberto 1/24 (2 years)!

Happy Birthday to Lauren S. (me!) 1/23!