Daylight Savings Time

Don’t forget that Sunday, March 8th marks the beginning of Daylight Savings Time. Make sure you turn all your clocks AHEAD 1 HOUR BEFORE GOING TO BED SATURDAY NIGHT.

Epcot International Flower and Garden Festival

One of the most welcome signs of spring is Epcot’s annual International Flower & Garden Festival. While the grounds at Epcot are always beautiful, the Flower and Garden Festival takes them to the next level and everywhere you look is bursting with colorful blooms. 2020 marks the 27th Annual Flower and Garden Festival that will take place from March 4-June 1 – 90 days!

NEW for 2020! Disney Channel Fan Fest is coming to the Flower and Garden Festival over three weekends (May 16-17, May 23-24, and May 30-31). The Disney Channel Fan Fest is an interactive and uniquely Disney experience where kids and families will have multiple opportunities to mix and mingle with the casts from Disney Channel’s most popular shows. Fan Fest events will include stars from ZOMBIES 2,Gabby Duran & the Unsittables,Raven’s Home,Just Roll With It,Sydney to the Max,Coop & Cami Ask The World,BUNK’D, and the upcoming Disney Fam Jam and Upside-Down Magic. Learn-to-draw sessions will feature the creative teams behind Big City Greens,The Owl House and Amphibia.  

Universal Studio

25 Years of Party Universal Studios Florida Mardi Gras It’s unforgettable springtime fun for everyone. Enjoy our 25th anniversary Mardi Gras celebration with nightly parades with outrageous street performers, colorful costumes and countless beads flying through the air. Catch some of the biggest names in music live in concert on select nights. Plus you’ll enjoy authentic New Orleans bands each night and mouthwatering Cajun food available for purchase. It’s 25 Years of Party, only at Universal Studios Florida.

Buy 2-Days get 2-Days free (4-Day Promo). This is a 2-PK promo for either the Base or Park to Park options. This is a national promotion that is not available at the gate; however it is available online to US and Canada residents. ONLY use it if someone mentions the online offer. AGS still has the 2-Day Base In-Market special rate that should be used first. None of these promos have EPA entitlements! Regarding the 3 Park ticket promo, Universal is positioning this as only a $40 upgrade to add Volcano Bay water park (50% off since the regular price is $80). This is a great savings and upgrade option.

Seven Seas Food Festival

Get your taste buds ready, because SeaWorld® Orlando’s Seven Seas® Food Festival is back! Savor over 180 mouthwatering options – from international cuisines to domestic and imported craft beers to unique wines. Sample from more culinary markets than ever before – including Caribbean offerings and delectable sweets. And to top it all off, we’re bringing our most diverse lineup of live performances ever to the stage – featuring rock, country, Latin, Christian, and more!

Live concerts are held each weekend during the festival. While new flavors will tempt your taste buds throughout the park, live entertainment will have you dancing, singing and laughing along to some of your favorite artists. Concerts are held at Bayside Stadium each Saturday and Sunday and are included with park admission

Employee Notes

VIP and MVP Team, remember all codes requests needs to be send in to agsleads@allguest.com at least 24-48 hours before.

Team we need everyone to check their Universal Report. We are having too many issues with duplicates tickets and issuing the incorrect SEASON. Make sure to match TW reports with Al Desk reports.

We need everyone to make sure they are issuing the correct DATE BASED DISNEY TICKETS. We all should be using a Sharpie to write on ALL of Disney tickets.

MVP and VIP we all should be stocked up on supplies. NO EXCEPTION. We should not be running out of supplies. Everyone needs to make a list at the beginning of their shift and have it ready for the runner. If your locations do not have a runner, notify your Leads with a list of all supplies needed.

Legoland Training

 March 3rd: 9:00 AM – 12:30 PM at LEGOLAND Florida Resort
*You do not need to be at all of the events on Feb 26th! * RSVP through the following link.

https://www.eventbrite.com/e/legoland-florida-resort-academy-of-awesome-spring-2020-registration-94842068179?ref=enivtefor001&invite=MTkxMzQwOTcvdmFseW5uLmx1Y2tlbmJhdWdoQGxlZ29sYW5kLmNvbS8w&utm_source=eb_email&utm_medium=email&utm_campaign=inviteformalv2&utm_term=attend

New Hire

We will be adding more locations in the near future, so we need to beef up our staffing and we’re looking for GREAT people to join the AGS Team! If you know someone with the following requirements

1) Willing to work anytime, including nights and weekends

2) Outgoing personalities and smiles

3) GREAT Theme Park knowledge

4) A concern for giving great customer service

5) Dependable and responsible

6) Bi-lingual (English/Spanish or English/Portuguese) is a PLUS. Must be fluent in English.

Online application form: attractions-lodging-leisureinc.appone.com

St. Patrick’s Day March 17

Douglas McArthur

The best luck of all is the luck you make for yourself.

Birthday

Angela B 3/2

Andrea Romero 3/5

Veronica R 3/7

Victoria Zook 3/13

Angelica B 3/21

Delila A 3/25

Anniversary

Delila A 3/12 5 years

We have 2 more weeks until we hit the BUSY SEASON.

Make sure you are stock up on Supplies TEAM, at least 250 Adults and Child’s DTI”s, White Envelopes, Voucher Rolls, and Clover Rolls. Make sure that your desks are clean and organize so it’s easier for you to make $$$.Toss all old outdated brochures that we are no longer using. If you ran low on supplies reach out to your Leads so we can get you stocked up on supplies.

BE ON TIME!!! Keep a positive attitude! We appreciate all you for us!!!

May your heart be warm with happiness and your home be filled with joy for through the holiday season and always.” “May your holidays be filled with happiness and good cheer!” “May your home and heart glow with the magic of Christmas!” “My wish for you is that you find all that you need in this Christmas season.”

Please continue to SELL AWAY MVMCP.. Remember guests can get in as early as 4pm with our tickets. Events start at 7pm-12am. Pay attention to SOLD OUT DATES.

Please continue to look at the Universal Calendar. We will be rotating between seasons.

Starting Dec. 21, Universal is in ANYTIME season for 1 day tickets until January 4^th. Experience Christmas in The Wizarding World of Harry Potter™ as Hogsmeade™ and Diagon Alley™ are transformed with wondrous spirit. Treat yourself to Universal’s Holiday Parade featuring Macy’s. And watch the live retelling of Dr. Seuss’s classic holiday tale starring The Grinch™ in the Grinchmas Who-liday Spectacular.

SeaWorld’s Christmas Celebration continues until December 31.

SeaWorld transforms into a winter wonderland sparkling with holiday cheer, excitement and over 3 million beautiful lights. Experience award-winning entertainment, from the all-new Sesame Street® Christmas Parade to spectacular seasonal shows like O’Wondrous Night and Winter Wonderland on Ice.

Employee Notes

MVMCP Sold out for the following dates 12/3 and 12/22.

MAGIC KINGDOM is closing early on Tuesday 12/2 at 4:30pm. Make sure to let your guests knows who plans on visiting MAGIC KINGDOM.

ROCK has announced their BUYOUTS DATES… Please do not sell the following dates November 27th & 28th, December 6th, 7th, 25th, & 31st and January 29th, 30th, & 31st

Advance Purchase Sales (APS Stickers) MUST be done 7 days advance of arrival and needs to be filled out completely with guest NAME, PHONE # and EMAIL ADDRESS.  All order needs to be send into the office and manager will re-deliver them back to the hotel 5-7 days before arrival of the guest. Manager will log when it gets drop off and which concierge accepts it.

Mango Dinner Show BLOCKOUT DATES: 12/8, 12/17 and 12/31.

Laura Henderson 12/3

Lucia Luzardo 12/13

Armando Vazquez 12/15

Erika Quiles 12/16

Humberto Avila 12/17

Jonathon Froias 12/21

Matthew Aries 12/28

Debra Dick 12/29

Claudia Parra 12/29

Donald Campagna 12/30

Karen Villa 12/01 13 years

Valerie Guilloty 12/13 9 years

Esmeralda Ventura 12/15 1 year

Armando Vazquez 12/17 23 years

Happy New Year to my colleagues. As the new year approaches say goodbye to the old year and bring in the new with positivity and joy!

Everyone have done an amazing job this year and hope we all continue to do so in 2020.

Happy Holidays!!!!

Sorry for the delay with Gazette Team!!!!

Belated October Birthday Shout outs to Evelyne Andre 10/3, KB 10/3,Caylee Gonzalez 10/3,Christian Vazquez 10/6,Rebecca Harper 10/7,Jimary Villasmil 10/8,Brandi Stanley 10/12,Roxanne DeAngelo 10/17,Jonathan Cruz  10/21,Donna Amedeo 10/23,Nathan Daugherty 10/25
David Miller 10/25 and Ariana Tejada 10/25

Belated October Anniversary Shout outs to Christina Strack 10/06 5 years,Lori Calvo 10/9 2 years, Bonnie Smith 10/10 1 year, Diane Froias  10/12 7 years,Melissa Rodriguez 10/12 9 years, Shakeela Bowens 10/15 1 year,Erika Quiles 10/15 1 year, Esther Sharrow 10/17 1 year,Abimael Vela 10/20 1 year,KB10/24 6 years,Eric Bernal 10/25 1 year,Rick Schiebel 10/29 29 years, Mahvash Jahanbani  10/31 14 years

WE are now selling the 4 day MAGIC TICKETS. The 4 Park Magic Ticket entitles the holder to one visit to each of the following theme parks: Guest cannot repeat the same park on a different day, however they can use 2 different visits on the same day. Guest can also upgrade for $40 to either 1 of the Disney waterpark and NBA Experience.

Sales Window:
Nov 19-Apr 30
Usage Window:
Within a 7-Day Window of Selected Start Date

MICKEY’S VERY MERRY CHRISTMAS PARTY (MVMCP)

These tickets work the same as the MNSSHP tickets. Guests with our tickets are allowed to enter the Magic Kingdom as early as 4 pm. IT IS VERY IMPORTANT TO LET ANY GUESTS GOING TO THE MAGIC KINGDOM ON AN EVENT NIGHT THAT THE PARK CLOSES AT 6 PM! Make sure you are giving out the “Times and Information” to every guest and highlight this.

Christmas at Universal Studio

Macy Parade begins November 16 to January 5. Experience Christmas in The Wizarding World of Harry Potter™ as Hogsmeade™ and Diagon Alley™ are transformed with wondrous spirit. Treat yourself to Universal’s Holiday Parade featuring Macy’s. And watch the live retelling of Dr. Seuss’s classic holiday tale starring The Grinch™ in the Grinchmas Who-liday Spectacular.

SeaWorld’s Christmas Celebration

SeaWorld’s Christmas Celebration, November 23 through December 31. SeaWorld transforms into a winter wonderland sparkling with holiday cheer, excitement and over 3 million beautiful lights. Experience award-winning entertainment, from the all-new Sesame Street® Christmas Parade to spectacular seasonal shows like O’Wondrous Night and Winter Wonderland on Ice. Rub noses with Rudolph the Red-Nosed Reindeer and pals, or head to Wild Arctic and visit with Santa himself.

Holidays at LEGOLAND

This jolly time of year features a combination of seasonal shows, special treats, twinkling lights and more! Holidays at LEGOLAND, presented by the Hallmark Channel, is included in general admission.
Events date are November 29-30, and December 1, 7-8, 14-15, 20-31

SPORTING EVENT

Those of you with the Magic Laminates, be sure you are keeping them handy and visible at your desk for your guests to see.
Everyone that needs tickets call your Leads or Team Manager to book the tickets for you. It will be uploaded to SLACK.

Hospitality Events

Join us for an evening at SeaWorld, and experience our Christmas Celebration! Hospitality Perks Members! You and up to 4 guests will be our guest for a day of fun! Sign up for either November 23rd or November 24th. Check-in is from 2pm – 4:30pm on both dates and will be located at the Group Gate at SeaWorld.

You and a guest are invited to experience a fun night of amazing live music at Hard Rock Live, Saturday, November 23rd. They will be presenting Classic Albums Live with Creedence Clearwater Revival “Chronicle, Vol. 1”. There will be preshow cocktails and lite bites in the VIP Lennon Room at 7 pm.
RSVP to Kyle Young at kyle_young@hardrock.com

Join us at the HAT show on November 26 at the Wyndham LBV Disney Springs anytime between the hours of 10 am to 4 pm and see our exhibitor’s creativity to show you the decades they like. Will, you see Elvis in the 50th, Rick Dees from the ’80s, the 60’s peace & love, the 90’s punk style, or maybe Lou Castelo from the ’40s, who knows, you may even see a Knight from Medieval Times or a Pirate from way back then. JOIN US and Judge for yourself.
https://www.gmf95.com/gmf-hat-tradeshow.html

Esmeralda Ventura 11/10
Maria Pineda 11/11
Daniel Moore 11/12
Maria Tollinchi 11/24
Alejandra Vazquez 11/25
Janice Bell 11/30

Lauren Meissner 11/01 3 years
Veronica Rodriguez 11/2 4 years
Andrea Romero 11/2 11 years
Mariandrea Sanchez 11/6 2 years
Shirley Cooper 11/26 10 years
Richelle Cruz 11/28 2 years

A special greeting of Thanksgiving time to express to you our sincere appreciation for your confidence and loyalty. We are deeply thankful and extend to you our best wishes for a happy and healthy Thanksgiving Day.

September release of Halloween Special Events ?

“The best way to find yourself is to lose yourself in the service of others.”

― Mahatma Gandhi

There are a LOT of special events and tickets associated with Halloween.  So please see below for details so you can be well informed and give your guests the correct information.  Please take the time during your slow periods to go to EVERY theme park’s website to see their specific details on their Halloween events.  FYI, we are NOT selling Howl-O-Scream tickets for Busch Gardens.

Hurricane Dorian

Team, we know all of you are concerned about Hurricane Dorian.  As far as our plans, we will be waiting for the theme parks to announce their intentions before we make our decisions. If they all project to close a particular day, we will PROBABLY fall suit, but we will let you know. Of course the safety of all of you is our main concern. This decision will probably be made either Sunday or early Monday.  We hope each and everyone of you are stock up on food, water, first aid kit and etc..

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the specially designated turnstile.

Remember to check your Magic Kingdom hours because if there is a MNSSHP event, the park opens 1 hour earlier, BUT CLOSES AT 6 PM!

Disney HALF DAY TICKET meaning after 12:00 pm have been added for the Park Hopper and Hopper Plus into the system for 2,3 and 4 days. We can recommend this ticket to guests who are looking to save money or if they are going to the park after 11 am. Ticket is not valid for admission to morning Extra Magic Hours. Disney FastPass+ selections before 12:00 PM will not be valid with this ticket.

Halloween Horror Nights (HHN 2019)

Universal is still offering the Buy 2 parks get the 3 park Free. They can use this ticket at any park including Volcano Bay.  

Universal Halloween Horror Nights 2019 begins September 6 to November 2.They will be 10 ALL NEW HAUNTED HOUSES and 5 SINISTER SCARE ZONES. We will be selling Tickets in Tiers and at a discounted rate.

Seaworld Halloween Spooktacular 2019 – Oceans of Fun

Enjoy a not-so-spooky live show, a dance party, and trick-or-treating for candy and goodies throughout the park.

It’s an ocean of Halloween fun for the whole family at SeaWorld Orlando’s Halloween Spooktacular.

During this daytime event, families are immersed in an underwater “fantasea” including trick-or-treating, whimsical sea creatures, and more in this family-friendly event that could only come from SeaWorld.

SeaWorld’s Halloween Spooktacular runs weekends, September 21 – October 27 and is included in park admission.

Legoland Halloween Brick or Treat

Brick or Treat

Dates are: October 5-6, 12-13, 19-20, 26-27

I know its a bit early to announce Halloween for Legoland, but I rather everyone aware of what’s going on so they are better prepare for when guests have questions. ?

On weekends in October you can celebrate the spookiest time of the year with trick-or-treating, exclusive character meet and greets and Spooktacular treats.

We all should be checking website for park hours.

Event highlights:

Brick-or-Treat Trail: Kids can journey through the themed trail with their very own Brick-or-Treat bag to pick up lots of scrumptious candy!

LEGO Halloween Characters: Meet Halloween exclusive LEGO characters, including Lord Vampyre, Rockin’ Frankenstein, and more!

Brick-or-Treat Scavenger Hunt: Set out on the Brick-or-Treat Scavenger Hunt to find the LEGO Candy Corn!

The Tale of Pirates’ Cove Fireworks Spectacular: On every Brick-or-Treat night, watch fireworks transform into LEGO bricks at our fireworks spectacular about the tale of Pirate Cove!

NBA More Information coming soon.. Stay tune ?

Employee Notes

We selling DISNEY TICKETS we all should be asking the guests what date they are planning on going to the park.. If guests are buying ticket during your pm shift, make sure to confirm with them when they plan on attending the park..DON”T ASSUME. Make sure to put the correct date when booking…. Meaning the date they plan on starting the park.. Do to the overwhelming mistakes with the validity of the Disney DTD it is mandatory that the validity date be written on the back of every tickets with a sharpie.

UNIVERSAL TICKET SALES MUST BE MATCHED UP WITH YOUR CLOSEOUT REPORT. We continue to have a LOT of problems with Universal tickets – Adults being given Child tickets; Guests being given Value tickets when it’s a Regular day; Guest getting PTP when they only paid for Base. Again, make sure you are using the filters on the left side of the ticket page to filter out only the tickets you need. At the end of the day, RUN A SUMMARY REPORT and make sure the total sales of each type of ticket match up with your CLOSEOUT sales. If report don’t match, run a DETAIL REPORT and return the first set (sequentially) of any tickets duplicated.

AGS Tradeshow

This year the AGS Tradeshow will be held at Mangos Tropical Café from 10:00 am to 4:00 pm on Friday September 13^th. It is MANDATORY for all employees to attend. You will be marked for being present during check in and everyone will be getting paid for 1 hour of your time. Everyone is welcome to join (OPC’s, Front Desk, Sales, Valet, Bellmen etc…). We would appreciate if you can spread the words so everyone can join us… Link will be sent out soon through Everbrite to RSVP.

Hospitality Events

We are pleased to again offer LEGOLAND Florida Resort Academy of Awesome! This is a comprehensive training event to learn all about LEGOLAND Florida Resort, ticket products and even a few sales tips. Reservations are required and may be made by clicking the link below. There are 2 dates for training. Please plan according to your schedule.

https://www.eventbrite.com/e/legoland-florida-resort-academy-of-awesome-fall-2019-registration-68031807969?ref=enivtefor001&invite=MTcyNTUzODMvY29sbGVlbi5tY2theUBsZWdvbGFuZC5jb20vMA%3D%3D&utm_source=eb_email&utm_medium=email&utm_campaign=inviteformalv2&utm_term=eventpage

Aquatica Perks Event- Hospitality Perks Members! You and up to 4 guests will be our guest for a day of fun. Sign up for September 14th, 15th or 18th. Check in will be from 10:00am – 1:00pm next to the front gates of Aquatica. Please RSVP your date through your SeaWorld Hospitality Perks login.

Universal Training Sessions available September 23rd, 24th, and 25th! Please plan according to your shift you so can be able to attend. Those that sign up and complete their Online Training Course, should have received and email to RSVP… Those that havent recieved an email, please be patience or you can always send UO and email. Please note the sessions are longer than usual. You would get to enjoy the park after training ?

Birthday

Teresita G 9/2

Savannah I 9/2

Johayleen R 9/9

Melissa R 9/10

Abimael V 9/10

Sergio M 9/11

Rosalyn S 9/11

Deb C 9/15

Vanesa G 9/18

Keith Henderson 9/20

Mariela G 9/22

Christiana S 9/25

Lori C 9/29

Maribel R 9/30

Anniversaries

Richard G 9/11 1 year

Charles G 9/16 1 year

Brenda R 9/23 5 years

Mario M 9/25 1 year

Jose S 9/30 4 years

Sabrina B 9/30 2 year

Angelica B 9/30 4 years

Alix R 9/30 4 years

Disney is now offering their special HALF DAY TICKET meaning after 12:00pm starting August 15, 2019. It is valid for any 2, 3 or 4 days. We will only be selling the BASE TICKETS as of the moment. We can recommend this ticket to guests who are looking to save money or if they are going to the park after 11 am. Ticket is not valid for admission to morning Extra Magic Hours. Disney FastPass+ selections before 12:00 PM will not be valid with this ticket. Tickets will be available in Al Desk starting August 15. The Park Hopper and Park Hopper Plus will be added later on in the month.

      We still have the Disney 2- and 3-days Free Park Hopper and Hopper Plus last day to sell will be August 24th. SELL SELL SELL. Guest cannot get this offer online or at the gate.  THIS SPECIAL FREE HOPPER TICKETS ARE NOT UPGRADABLE AT ALL. 

No additional days or features can be added.  TIMESHARE TICKETS ARE NOT UPGRADABLE AT ALL.  Once they use their tickets, no additional days or features can be added to the tickets.  CONVENTION TICKETS ARE UPGRADABLE.  Additional days or features CAN be added if there is a day remaining on the ticket.

MICKEY’S NOT SO SCARY HALLOWEEN PARTY (MNSSHP)

Friday August 16, beings the first night of MNSSHP.  With our tickets the guest can enter the Magic Kingdom as early as 4 pm at the specially designated turnstile.

 Remember to check your Magic Kingdom hours because if there is a MNSSHP event, the park opens 1 hour earlier, BUT CLOSES AT 6 PM! 

Universal is now offering a new ticket where guest can purchase a 2 park ticket and get the 3 park for free. They can use this ticket at any park including Volcano Bay. Tickets will be available starting August 15, 2019. BLOCKOUT DATES December 26 through and including December 31, 2019 will apply to this ticket. This ticket will be available to sell in Al Desk starting August 15, 2019 and December 2, 2019. However, these tickets will expire on May 22nd 2020, regardless if has been used in full or partial.

Universal Halloween Horror Nights 2019 begins September 6 to November 2.They will be 10 ALL NEW HAUNTED HOUSES and 5 SINISTER SCARE ZONES. We will be selling Tickets in Tiers and at a discounted rate.

SeaWorld Electric Ocean

When the sun goes down, the night comes to life at SeaWorld’s Electric Ocean spectacular.

Explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and a spectacular display of fireworks.

Join us on select electrifying nights from May 24 through September 1 which is included in theme park tickets.

Employee Note

Team we need everyone to check their Universal Report. We are having too many issues with duplicates tickets and issuing the incorrect SEASON. Make sure to match TW reports with Al Desk reports.

We need everyone to make sure they are issuing the correct DATE BASED DISNEY TICKETS. We all should be using a Sharpie to write on ALL of Disney tickets.

Location supplies MVP and VIP we all should be stocked up on supplies. NO EXCEPTION. We should not be running out of supplies. Everyone needs to make a list at the beginning of their shift and have it ready for the runner. If your locations do not have a runner, notify your Leads with a list of all supplies needed.

SeaWorld is also offering the BOGO Flash sale. Guest can purchase 1-day ticket and get the second for half off. This sale is only until August 21, 2019, but as usually we should be selling this ticket if guests mention the online prices.

Hospitality Events

Pirate ‘Cirque by Night’ for the entire month of August.

You get 1 complimentary ticket and additions guests are $15+gratuity+tax and handling.

Current Cirque by Night Show Times:

7:30pm: Wednesday, Thursday, Friday and Sunday 5:00pm and 8:00pm: Saturday

When you call for reservations please mention that you are with “AGS” and bring a nametag with you when checking in.

Funspot Raffle

For the entire month of August, you have a chance to be enter into our Funspot raffle contest.

$50 BONUS. For every paid ticket sold, your name will be entered into a drawing for a $50 bonus.

We will have a total of 9 drawings; Mon-Wed sales will be drawn on Thursday and Thur-Sun will be drawn on Monday.

Manager Vacation

Rick – is currently on Vacation and will return on Monday 8/26 he will have limited access to e-mail and voicemail.

As always, try not to call any of these managers during their vacation/time off unless it’s an emergency. Please use any of the other managers during this time – Ana Maria, Keith, Luis and Andrea.

If you have a payroll question during this time, please e-mail laura@allguest.com

If you have an HR issue during this time, please e-mail rachel@allguest.com

Birthday

8/1 Rachel Simpson

8/4 Richelle C

8/22 Michelle V

8/26 Sandra R

8/20 Raul R

8/9 Casey M

8/10 Sabrina B

Anniversary

8-1 Caylee G 2 years

8/10 Ariel B 4 years

8/28 Rocky D 2 years

8/15 Jon G 7 years

8/16 Lisa H 2 years

8/27 Ann N 10 years

8/15 Keysha 5 years

8/16 Sonia V 1 years

Make sure you are stock up on Supplies MVP and VIP TEAM, at least 250 Adults and Child’s DTI”s, White Envelopes, Voucher Rolls, and Clover Rolls. Make sure that your desks are clean and organize so it’s easier for you to make $$$.Toss all old outdated brochures that we are no longer using. If you ran low on supplies reach out to your Leads so we can get you stocked up on supplies.

BE ON TIME!!! Keep a positive attitude!

This event takes place on 25 glimmering evenings, May 30 to August 24, 2019—from 8:00 PM to 11:00 PM. (Guests with event tickets may arrive beginning at 7:00 PM) What is H2O Glow?

What is H2O Glow?
DJ-hosted dance party on the sandy beaches of the Surf Pool with lots of “Glow”
Playful mix of Toy Story-themed experiences including Character Greeting with Buzz Lightyear, Woody and Jessie Special area—The Wharf—just for adult partygoers, featuring entertainment and a bar with refreshing libations available for purchase

Disney Free Park Hopper and Waterpark We are still continuing with the FREE Park Hopper tickets and Waterpark tickets for any 2 or 3 days. August 24^th will be the last day to sell this ticket

Hagrid’s Magical Creatures Motorbike Adventure™. The Epic New Addition Opens June 13

Hagrid’s ride will allow students to join his Hagrid’s Care of Magical Creatures class and ride magical motorbikes to the mysterious Forbidden Forest, where they will experience the world beyond Hogwarts Castle.

They’ll also spot some of magical creatures who live there, including a centaur; a swarm of Cornish pixies; Fluffy, the three-headed dog; and a creature that was never spotted in the films.

Amid a forest with more than 1,200 live trees, the coaster will take students forward and backward, with twists and turns, at speeds of up to 50 mph into the darkness.

There will be some challenges, including a thicket of Devil’s Snare.

Universal Studio- We have Universal Shoppers going around making sure we promote Universal due to our sales declining dramatically. As a team  we should be promoting Universal to all guests who comes to our desk inquired about theme park tickets. Universal is one theme park who offers a higher commission. Do not use online as an excuses as to why you cannot sell.

Universal Season

June 1-14, 16-21, 23-30 REGULAR and June 15, 22, 19 ANYTIME. Please refer to the Universal Calendar when selling 1 day Base or PTP ticket.

Seaworld Orlando’s #1 Nighttime Event

When the sun goes down, the night comes to life at SeaWorld’s Electric Ocean spectacular.

Explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and a spectacular display of fireworks.

Join us on select electrifying nights from May 24 through September 1.

Employee Notes:

YOU ARE A PROFESSIONAL CONCIERGE

All of you are employed as a professional Concierge.  Thanks to all of you that represent us so well!  The title of being a Concierge has certain expectations that a few of you are failing to meet.  Some of these are:  Being on time; being dressed professionally with the proper uniform (neatly pressed) and a nametag; being attentive to guests and giving them a proper greeting when they are within 5 feet of your desk; not sitting at locations where sitting is not permitted; staying AT YOUR DESK or greeting guests in the lobby; staying off of your cell phone at all times; using the computer for business purposes only; not being on personal phone calls; no earbuds, or headsets whatsoever; and not eating at the desk.

Mango’s Dinner Show- Free Drinks is no longer included. They do give the guests unlimited soft drinks when they come for dinner and they are welcome to purchase alcoholic. Michael Jackson and Selena is will be performing every night due to limited staffing.

BIRTHDAYS

6/3 – Bonnie S.

6/6 – Karoline C.

6/7 – Mahvash J.

6/9 – Laura M.

6/22 – Mike G.

ANNIVERSARIES

6/6 – Maria A. – 14 Years and Brandi S. – 2 Years

6/8 – Lisette M. – 4 Years

6/14 – Vickee C. – 2 Years

6/16 – Kris I. – 1 Year

6/23 – Janice Bell – 28 Years, Mariana G. – 5 Years and Jenna M. – 3 Years

6/24 – Debby D. – 6 Years and Carolina T. – 6 Years

As most of you know, we have decided to terminate the partnership agreement with Expedia effective March 31st. The agreement was to have AGS and Expedia to work in “partnership”  together.  After 3 years they decided to pursue AGS contracted locations.  That is why we no longer have that account as of 3/1. Our decision was made on the basis that “partners” do not operate like this.  Our future is still bright with relationships that we’ve formed over the years and our reputation of operating with honesty and integrity.  With that said, we need your help. First of all, each of you needs to take a look at yourself and see if you are the best Concierge that you can be, because eyes are on you all the time.  Are you dressing professionally – shirts pressed, proper slacks and shoes, clean shaven or trimmed beards, hair neat and clean? Are you giving your guests exceptional Guest Service and going Above and Beyond?  Are you smiling and answering all guest questions and concerns?  Are you assisting the guests even if they don’t buy anything from you?  When you close a sale, are you thanking your guests and giving them detailed information like park hours, fast pass instructions, and information on how to use the tickets?  Are you greeting guests in the lobby?  This is what we need from each of you.  We don’t want to have anything that Expedia can use against us.  Try to get more positive guest comments, and if you have a guest wanting to compliment your service, please have them do so on Yelp, Google Reviews, Trip Advisor, and the AGS Facebook page.

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DISNEY UPDATES

Disney After Hours is sold out for the Animal Kingdom on Tuesday, March 5th. We have a revenue incentive for the month of March. The top 3 producers from each of these 3 teams – Gifting, Hotels, and Premier – will receive prizes! 1st Place – 2 Disney After Hours tickets and a $50 Disney Gift Card (or $300 in Disney Gift Cards); 2nd Place – $150 in Disney Gift Cards; 3rd Place – $100 in Disney Gift Cards. In addition, 3 Disney Gift Baskets – one for each team – will be given out by raffle to anyone that sells Disney tickets, so everyone will have a chance to win! The 4 Park Select ticket is now available for sale. Guests have 7 days from the first date of use to use all 4 admissions. This ticket works exactly like the 4 Park Magic ticket – ONE VISIT to each of the 4 MAJOR parks – Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios. Please remember the the ticket is BLOCKED OUT FROM MARCH 15 – MARCH 26, so if a guest wants to visit one park each day, they MUST start using the ticket on March 11. The last day we will be able to sell this ticket is March 31. Guests who purchase and don’t use them at the time of purchase can still do so during these dates: Now through March 14; March 27 – April 9: April 27 – May 27; and August 19 – September 30.

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SEA WORLD UPDATES

The Sea World Weekday tickets are currently available for sale through March 12th. If they extend, we will let you know. As long as the tickets are purchased and printed by March 12th, the guests have up to 1 year to use them on any Weekday. Due to forecasted low temperatures, Aquatica will be closed TUESDAY March 5th and Wednesday March 6th. Don’t forget the Seven Seas Food Festival continues on Weekends from now through May 5th. In addition to great food and wine samplers (guests can purchase lanyards to try the food and drinks, there are some GREAT groups performing, so let your guests know that these are included with park admission.

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UNIVERSAL UPDATES

The 2 and 3 Park Promo ticket with 2 Free Days continues through June 30th. All usage on the tickets MUST be completed by June 30, so if a guest wants to use all 4 days, they must purchase and start using them by June 27th. Mardi Gras is in full effect at Universal Studios through April 4th. Parades run nightly, and there are some great acts lined up to perform Saturdays and Sundays through March 31st. Again, this is included with regular park admission. Also, make sure you are checking the calendar when printing One Day Universal tickets. It’s very weird because it’s Value season Tuesday, Wednesday, and Thursday this week and next, and Regular season every other day.

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ORLANDO MAGIC

The Orlando Magic only have 8 home games remaining for their push to the playoffs. This Friday versus the Dallas Mavericks is SOLD OUT. Don’t forget that with the sale of a Terrace or Club seat, any children in the party will receive a FREE Orlando Magic youth basketball, so push those lower level seats. Also, they continue to do $100 drawings each week for ALL TICKET SELLERS (not just AGS). So far, Michelle Victoria has been the only one to win with AGS.

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ORLANDO CITY SOCCER

We are once again selling Orlando City Soccer tickets. They will be priced at the same rates as last year, and we will be using the same procedures as last year. In addition to having tickets available in all areas, we have 12 company seats available in Section 1, which is lower level on the goal line. All leads will have the booking procedures so please call your Team Lead or Manager if you have guests interested. Upcoming matches: Vs. Montreal Impact, Saturday, 3/16, 4 pm; Vs. DC United, Sunday, 3/31, 6:30 pm.

SPRING FORWARD!

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Don’t forget that Sunday, March 8th marks the beginning of Daylight Savings Time. Make sure you turn all of your clocks AHEAD 1 HOUR BEFORE GOING TO BED SATURDAY NIGHT.

EMPLOYEE NOTES:

First of all we want to congratulate the major award winners from our Appreciation Party at Mangos on 2/24:

Top 3 Revenue Producers received a bonus of $100 for 3rd Place, $250 for 2nd Place, and $500 for 1st Place. Premier Team – 3rd Place Mona Morgan; 2nd Place Raul Ramirez; 1st Place Claudia Parra. Gifting Team – 3rd Place Ann Norris; 2nd Place Brenda Roman; 1st Place Jon Garner. Hotel Team – 3rd Place Christina Strack; 2nd Place Rafael Calvo; 1st Place – Karen Vila. The Employee of the Year was voted on by the Management Team using this criteria: Attendance, Sales, Teamwork, and positive hotel staff and guest comments. CONGRATULATIONS TO KEYSHA SHELBY who was chosen Employee of the Year and has received a $1000 bonus! 

March Birthdays: Delila A. – 3/25, Kelci B. – 3/12, Angelica B. – 3/21, Bruna M. – 3/11, Veronica R. – 3/7, Jose A. – 3/27, and Andrea Romero – 3/5 TODAY!

March Anniversaries: Delila A. – 3/12 – 4 Years, Amaury C. – 3/16 – 1 Year, Kevin M. – 3/10 – 2 Years, Marisielle C. – 3/13 – 2 Years, Marjhorie P. – 3/23 – 1 Year, Moises Z. – 3/3 – 1 Year.

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Hopefully all of you have read the messages about guest comments that were sent out through When to Work. It is very disappointing to read some of the negative comments that we’re received and it needs to be corrected.  First of all, we expect all of you to SMILE and greet the guests in the lobby in friendly manner.  If a guest asks you a question that you do not know the answer to, YOU CANNOT SAY “I DON’T KNOW”.  The proper response is “If you’ll give me a minute, let me see what I can do to help you and find out for you”.  Then you should Google it.  If you can’t find it through Google, contact your Team Lead or Manager.  As a good Concierge, you should always know the specifics about the property you are working.  Most of our locations have Property Guides that you can refer to.  If you don’t have a Property Guide or are in a hotel that you have not worked before, you should get there EARLY to make sure you have time to walk the property and know where everything is.  These are just a few of the things you should know about your property:  Restaurants and hours, Pool Hours, Shuttle Services and times for pick up, where the shuttles pick up, where the meeting rooms are located and their names, where the restrooms are located, and any other services that your particular hotel provides like Spa Services.  NO ONE SHOULD WALK AWAY FROM OUR DESKS NOT FEELING HAPPY ABOUT THEIR EXPERIENCE!

DISNEY UPDATES

The 4 Park Magic can continue to be sold through March 14th.  Remember, you MUST let your guests know that with this ticket, they MUST VISIT each of the 4 major parks (Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios) ONE TIME ONLY and cannot repeat any of the parks.  They can however do more than 1 park on a day, as long as they realize that they will be eliminating any parks visited on that same day.  

DISNEY AFTER HOURS

DAH offers your guests a GREAT opportunity to enjoy the parks with less crowds and lines, as well as giving them complimentary non-alcoholic beverages, ice cream and popcorn. With our tickets, the guest can enter the park as early as 7 pm. Here are the parks, dates and times for the upcoming events:

Magic Kingdom – February 14th, 9 pm – Midnight; February 21, 9 pm – Midnight; February 28th, 8 pm – 11 pm

Hollywood Studios – February 9th, 8:30 pm – 11:30 pm, February 16th, 8:30 pm – 11:30 pm; March 2nd, 8:30 pm – 11:30 pm

Animal Kingdom – February 12th, 8:30 pm – 11:30 pm; February 13th, 8:30 pm – 11:30 pm; February 19th, 8:30 pm – 11:30 pm; February 26th, 8:30 pm – 11:30 pm

Also, don’t forget to ask your guests “What day will you be visiting the park?” and then print the ticket accordingly. If someone is buying the ticket late in the afternoon, obviously they will not be going to the park on that day – you should know that and ask them. Or better yet, try to sell the FLEX tickets to give the guest the most flexibility and not have to choose their dates.

SEA WORLD

The Kid’s Free special has ended, however the Weekday Tickets will continue at least through March 5th. Also, Sea World is offering another special online. Buy a Sea World, get an Aquatica FREE. BUT THIS OFFER IS ONLY GOOD 3 DAYS IN ADVANCE. We can honor this promotion if a guest wants it 3 days in advance. The price is $99.99 + tax + Service Charge for a total of $117. You will print the Sea World/Aquatica Combo ticket – Or Sea World/Aquatica GIFTING ticket if you are in Gifting – and discount the price down to $117. For those of you on the Premier Team, please reach out to Andrea or Luis for instructions with RezGo. Also, the Seven Seas Food Festival has started and is every Friday, Saturday and Sunday through May 5th. This is a great opportunity for your guests to see top live bands and try tastes of food, beer, and wine throughout the world. The performances are included with regular admission, but guests can purchase lanyards to experience the food and drink options throughout the park.

UNIVERSAL ORLANDO

The special “Buy 2 Days, Get 2 Days Free” continues through March 14th. With every Universal sale, you should be offering Blue Man Group as well. Get into the habit of doing this. We can offer a $10 discount on the BMG if the guest purchases tickets at the same time.

ORLANDO MAGIC

Upcoming Games: Charlotte Hornets – 2/14; Chicago Bulls – 2/22; Golden State Warriors 2/28. Don’t forget if you have any youth in the party age 15 and under, they receive a FREE Youth Basketball available for pick up at the Section 115 Terrace Level kiosk for any purchase of a Terrace or Club Level Magic ticket. Please remember the promotion is only applicable for children ages 15 and under and the child must be present to receive the basketball. 

The offer is valid only through authorized Orlando Magic Ticket sellers for tickets purchased from 2/7/2019-4/5/2019. There are 11 games left to the 18-19 Season!!! Let’s help push Terrace and Club level seats to your guests. The basketballs are a great gift and memory for the children to take back home ??

PIRATE’S TOWN – NEW SHOWS! EXPERIENCE THEM FOR FREE!

We are now contracted to sell 2 new shows at Pirate’s Town – Cirque Magique (which is family oriented) and Cirque by Night (which is for Adults only). 

YOU ARE INVITED TO SEE BOTH OF THESE SHOWS FREE BETWEEN FEBRUARY 14TH AND 17TH!

Any additional tickets up 4 can be purchased at $15 each. For reservations call 407-206-5100 and use CODE: CMOPEN15 for Cirque Magique and CBNOPEN15 for Cirque by Night.

We would like ALL of you to take advantage of this offer to see the show in person so you can better sell it!

EMPLOYEE APPRECIATION PARTY – SUNDAY, 2/24

Everyone eligible should have received an e-mail invitation to attend our Annual Employee Appreciation Party on Sunday, February 24th at Mangos Tropical Cafe. This will be a fun night of food, drinks, dancing and awards, and we hope all of you will attend!

EMPLOYEE NOTES:

Happy February Birthday to the following employees:

2/5 – Florence M.; Mario M.

2/8 – Moises Z.

2/10 – Sonia V.

2/16 – Jared T.

2/19 – Ann N.

2/20 – Tonya M.

2/27 – Gineska M.

2/28 – Esther H.

Happy February Anniversary to the following employees:

2/1 – Deb C. – 1 Year

2/2 – Karl B. – 3 Years

2/6 – Donna A. – 3 Years

2/9 – Jared T. – 3 Years

2/11 – Daniel M. – 9 Years

2/13 – Dimary D. – 7 Years

2/14 – Colleen G. – 2 Years

2/16 – Michelle V. – 4 Years

2/20 – Keith Henderson – 3 Years

2/25 – Felipe L. – 2 Years

2/28 – Sebastian P. – 1 Year

You all did a fantastic job over the holidays, but now it’s back to normal. Take this slower time to improve yourself and your sales skills. When it’s slow, look through the notes in the POS system and make sure you are familiar with all products. Look at things that you may not sell that often, like Grayline or Florida Dolphin Tours, Crayola Experience, Wild Florida and Boggy Creek, Wonderworks, Titanic, Ripley’s Believe It or Not, or Revolution Off Road. All of these things provide you with more commission than selling a One Day Disney or Universal ticket, so familiarize yourself with them so you can better sell them. When you don’t have anyone at your desk, make sure you are going out and mingling in the lobby. We want you to act like the Hotel Ambassador by greeting guests and welcoming them. Let them know you are the Concierge and you are there to assist them with anything they need, including tickets, restaurant reservations and discounts. No one is to be on their phones or using the computer for personal things, like games and shopping. You should be using any downtime to do the things described above. We consistently see that the employees who do these things make MORE MONEY!

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GREAT NEWS! Starting January 18th – March 1st, we will once again be selling the 4 Park Magic ticket. This ticket allows ONE ADMISSION to each of the 4 major Disney parks. So please do not call it a 4 Day ticket, call it a 4 Park ticket. More than 1 park can be used on the same day, although it will take that number away from their remaining usage. In other words, if a guest only has 2 days and they want this ticket, they can do 2 parks on 1 day and 2 parks on the other day. NO PARKS CAN BE REPEATED. It is only a 1 visit per park ticket. Once usage starts, the guest has up to 7 days to complete use of the ticket.

Disney After Hours 

Disney After Hours is a great alternative to a guest spending a day in the park. Our guests can enter as early as 7 pm and do things in the park that are not available After Hours. The event usually goes from 8 pm – 11 pm, 9 pm – 12 am, or 10 pm – 1 am depending on the park and date. Here are the upcoming dates for January:  ANIMAL KINGDOM – 1/16, 1/22, and 1/31.  HOLLYWOOD STUDIOS – 1/12, 1/19 AND  2/2.  MAGIC KINGDOM – 1/17, 1/24 and 1/28.  Remember, DAH gives our guests admission to most of the major rides/attractions in the park with little to no wait in line. In addition, all guests receive unlimited ice cream, popcorn and select beverages.

Sea World – Kid’s Free

If you have a family with kids, we have a great offer going with Sea World. For every FULL PAYING Adult, the guest can get an equal number of Kid’s tickets free! Remember, this is ONLY sold 1 to 1. You cannot put in 1 Adult and 2 Kids free or vice versa. Any additional tickets must be sold as regular admission tickets. In Activity Link, the price of $116 includes all taxes and fees, and is split in the POS between the adult and the child for a total of $58 each. For RezGo users, check with your lead and/or manager. Remember, this offer is NOT AVAILABLE at the gate and is only available through us or online. We will be able to sell tickets through February 3rd.

Universal Buy 2 – Get 2

Universal has resumed the offer of Buy a 2 or 3 Park – 2 Day ticket and get 2 Days Free. So the guest will only be paying for a 2 Day ticket, but you will be printing the 4 Day Promo ticket. This will be available to sell through March 14, 2019.

Health Insurance

For those of you who enrolled in our Health Plan, coverage begins January 15th. This includes all coverages – Health, Dental, Vision, and Life. As long as you provided the correct address, all information should be mailed to you. If you ever have any specific questions you can call our Insurance Broker – IPRG – at 407-480-3456.

W-2’s

The W-2’s are in and we will be mailing them to the address provided in PayChex. If for some reason you do not receive it, you can print up your own through PayChex Flex using the same logins you use to get your check stubs.

Dinner Shows – Talk of the Town

Don’t forget to ask EVERY guest “Do you have any dinner plans while you’re here? If not, we have some great suggestions for you! First of all, instead of going to a restaurant that you can go to back home, why don’t you take in a dinner show? Not only do you get a 3 or 4 course meal and beverages, but you will have a 2 hour show to enjoy and make memories with your family! And all of this for not much more than you would pay at a regular restaurant!” Then offer one of the following: Pirate’s Dinner Adventure, Medieval Times, Wonderworks Outta Control Comedy Magic Show (these 3 are the best for kids), Mangos, Rock Dinner Show, and Sleuth’s Mystery Dinner Show.
Be sure to show them our “Dining Guide” that has all of the menus available. If a guest wants to go to a nice restaurant, always suggest Talk of the Town Restaurants and show them the exclusive $39 AGS Menu. This is good at Vito’s Chophouse, Charley’s Steak House, Moonfish, Fishbones, and Johnny’s Hideaway. Remember, if they choose the $39 menu, you can make a reservation on our homepage and your guests will be guaranteed a seat.

Employee Notes

Since we are now only doing the Gazette once a month, we will be announcing all of the birthday and anniversaries for the entire month.  So the following are for people that we’ve missed since November 23rd and all through January.  Happy Birthday to Humberto A. on 12/17, Juan B. on 1/8, Shakeela B. on 1/20, Ariel B. on 12/14, Fabian C. on 1/20, Vickee C. on 1/31, Debby D. on 12/29, Diane F. on 1/12, Jon F. on 12/21, Valerie G. on 1/2, Lauren M. on 1/23, Laura H. on 12/3, Jeremy H. on 1/9, Carlos R. on 1/15, Rick S. on 1/14, Carolina T. on 11/24, Armando V. on 12/15, Karen V. on 1/28, Sam C. on 12/9, Marisielle C on 1/30, Julissa C. on 12/8, Gianni G. on 12/14, Justin H. on 11/25, Ikram K. on 11/29, Lucia L. on 12/13, Jenna M. on 1/6, Luis M. on 1/10, Michael M. on 12/30, Mona M. on 12/15, Claudia P. on 12/29, Marjhorie P. on 12/1, Erika Q. on 12/16, Angel R. on 12/18, and Iris S. on 1/29. Congrats to Humberto A. for 4 years on 1/24, Rafael C. for 7 years on 1/17, Shirley C. for 10 years on 11/26, Jon F. for 10 years on 1/12, Valerie G. for 9 years on 12/13, Teresita G. for 3 years on 12/2, Delza H. for 4 years on 12/7,  Maribel R. for 4 years on 1/14, Diana R. for 2 years on 1/23, Armando V. for 22 years on 12/17, and Raul R. for 2 years on 1/23. 

Effective Tuesday, 11/13, Sea World is taking a similar route with their tickets as Disney and Universal.  They will be offering an “Advance Purchase” price that is lower than their normal price as long as the guest buys them AT LEAST 3 DAY PRIOR to the date of visit.  For example, if they buy the tickets on a MONDAY, they would be able to start using them on THURSDAY.  If a guest wants to go SAME DAY, you will sell the Anytime tickets.  We will be doing online price matches as well.  The POS system should be loaded and ready for sales starting Tuesday, 11/13.

 

MICKEY’S VERY MERRY CHRISTMAS PARTY (MVMCP)

We are now selling MVMCP tickets.  These tickets work the same as the MNSSHP tickets.  Guests with our tickets are allowed to enter the Magic Kingdom as early as 4 pm.  IT IS VERY IMPORTANT TO LET ANY GUESTS GOING TO THE MAGIC KINGDOM ON AN EVENT NIGHT THAT THE PARK CLOSES AT 6 PM!  Make sure you are giving out the “Times and Information” to every guest and highlight this.  Upcoming dates are 11/12, 11/13, 11/15, and 11/6.  These nights are a great alternative to going to the park during the day.  The park is less crowded and there are special Christmas parades and fireworks.  In addition, for every 10 tickets sold during a 2 week pay period, we will be giving a $20 bonus!

 

DISNEY DATE BASED TICKETS

So far you all have done a great job with selling these tickets.  However, we have had at least 5 situations where irate guests have called the office from the Park because they couldn’t get in.  Most of these situations are happening around the 1 Day Tickets.  Guys, IT IS IMPERATIVE THAT YOU ASK THE GUEST WHAT DATE THEY WILL BE GOING TO THE PARK.  If you are selling tickets at 5:30 pm, do you think the guests would really want to go to the park that day?  This actually happened and we had an irate guest that went to the park the following day and we had to refund money to AND give free tickets.  You MUST ASK what date they will be going to the park and print that date, not the day you are selling them.

 

BLUE MAN GROUP – SPECIAL OFFERS

We will be starting a special offer for Blue Man Group.  Basically for every FULL PRICED Tier 1 Fri/Sat Adult ticket purchase, we will be giving a free ticket.  We will also be offering special prices if BMG is purchased with a Universal ticket.  Universal was nice enough to give us a lower rate on BMG, but ONLY if we increase sales.  Anytime you are selling Universal tickets, you should always try to add BMG to the sale and offer a discount.

 

ENTERPRISE RENTAL CARS

How many of you are recommending a rental car to your guests?  If a guest is constantly taking taxis or Ubers, recommend a rental car through Enterprise.  The rates are reasonable (sometimes as low as $20/day) and it allows your guests a lot of flexibility.  Plus if they want to go to the beach or Kennedy Space Center and they don’t want to take Grayline or Florida Dolphin Tours, have them rent a car!  Remember, you can use the link on the AGS homepage to make the booking.  Also, ALL RENTALS MUST BE PUT IN THE POS.  Some of you are forgetting to do this.  Remember, Enterprise has to be used FIRST, followed by Dollar/Thrifty/Hertz.  These are our ONLY approved companies.  And anyone using a non-approved company (unless they are in the lobby of your hotel) will be terminated.

 

ACTIVITY LINK USERS – FREE 1 DAY I-RIDE TROLLEY TICKETS

For those of you on Activity Link, there seems to be some confusion on the Free I-Ride Trolleys with the purchase of a Sea World ticket.  This is not optional.  When selling a ticket – no matter what hotel you are at (including 192) – YOU MUST PRINT A SEPARATE I-RIDE TROLLEY TICKET FOR EACH TICKET SOLD!  Don’t worry if the guest says they won’t use it.  Don’t worry if your guests are staying in Kissimmee.  You MUST print this voucher and give it to the guest.  Be sure you choose the FREE I-RIDE TROLLEY option in Activity Link, not the regular I-Ride vouchers.  Also, in the very near future, we will be rolling this out for all Universal tickets sold as well.  

 

NEW AGS MINIMUM PAY RATES

In case you didn’t see the message sent in When to Work, we have decided to increase our minimum hourly rate and guarantee by $.50 per hour. So for those of you currently at $5.50 per hour, you will be paid at $6.00 per hour + commissions and our guaranteed hourly rate will increase to $10 per hour. If you are in your 90 day probationary period, you will be increased from $5 per hour to $5.50 per hour and then go to $6 per hour after 90 days. You will notice this on this weeks pay check and commission breakdown. Now, we don’t want you to get lazy! None of you should be happy making $10 per hour and you should be pushing for sales to average $15 per hour or more! This is just a way for us to make sure all of you are at least $10 per hour. CONGRATS!

 

SPORTING EVENTS

ORLANDO MAGIC UPCOMING GAMES – For those of you with the Magic Laminates, be sure you are keeping them handy and visible at your desk for your guests to see.  Upcoming games:  Friday, 11/9 – vs Washington Wizards; Wednesday 11/14 vs Philadelphia 76ers; Saturday, 11/17 vs LA Lakers; Sunday 11/18 vs NY Knicks.  Premier Team – call the Orlando Magic Tourism hotline for bookings and give your guest a voucher to pick up their tickets at Will Call.  All other teams, call your lead or Team Manager to book the tickets for you.  They will put the tickets in DropBox for you to print out and give to the guests.

TAMPA BAY BUCCANEERS – We have yet to sell 1 ticket to the Tampa Bay Bucs games.  Make sure your guests are aware that we sell these.  Any bookings must be done through an AGS manager.  Your guests must have a smart phone and an email address because they only have paperless entry and your guests must show the tickets on their phone for entry.  Premier Team must collect cash and keep it separate from your deposit.  All others, the pricing and tickets are in Activity Link.  Next Home Game – Sunday, 11/11, 1 pm vs. the Washington Redskins.

 

DINNER SHOWS

Again, dinner shows offer some of the highest commissions!  One of your Discovery Questions for your guests should be “Do you have any dinner plans?”  Then go into your pitch for Dinner Shows and/or Talk of the Town restaurants.  Talk about how they should make a memory with the family on vacation by going to see a 2 hour show with dinner, instead of just going to an Olive Garden.  It’s embarrassing that as a company we have only sold FOUR tickets to the Rock Dinner Show at the Orlando Forum.  We don’t care which ones you sell, but SELL SOME!  ROCK, MANGOS, SLEUTH’S MYSTERY DINNER SHOW, PIRATE’S DINNER ADVENTURE, WONDERWORKS COMEDY MAGIC SHOW OR MEDIEVAL TIMES.  

 

EMPLOYEE NOTES:

Happy Birthday to Paula A. on 11/19, Erika C. on 11/21, Daniel M. on 11/12, Sebastian P. on 11/16, Martin F. on 11/13, and Maria P. on 11/11!  Congratulations to Tonya M. for 4 years on 11/18!