Sunday, March 11th marks the beginning of Daylight Savings Time.  Please be sure to set your clocks AHEAD 1 HOUR before going to bed on Saturday night.  Every year we have at least 1 person late because they forgot to do this and we have to write them up.  Let’s have 100% on time this year!

NEW HIRE REFERRAL INCENTIVE

We are looking to beef up our staff before the busy Spring Break/Summer season.  Remember, if you refer someone for an interview and they are hired and stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!  Here are the qualities that we want in looking for new Team Members:  dependable, responsible, outgoing, great personality, loves the theme parks and attractions, knows the Orlando area, and can work ANYTIME – including nights and weekends.  Also, bilingual is a plus.  If you know of anyone like this looking for a job, please forward this online application link to them: http://attractions-lodging-leisureinc.appone.com/

LEAVING (SEPARATION FROM) AGS

We want all of you to stay with AGS, grow with us and make a career with the company!  We would love to have everyone retire with AGS.  However, we know that at some point in your life, you may have to move, or an opportunity may come up that you can’t pass up.  We don’t hold that against anyone.  However, it is PROFESSIONAL BUSINESS COURTESY to give a 2 week written notice when you leave any company.  And we expect that from each and every one of you.  We want to remind all of you that if you don’t do that, or if you are fired for any reason, your last paycheck will be paid at minimum wage for hours worked only.  You will be forfeiting all commissions owed.  Please do the proper thing when leaving the company and give a 2 week written notice.

SEA WORLD TICKET CHANGES

The special offers on the 2 Visit and 3 Visit tickets has been extended indefinitely!  YEAH!!!  Effective 3/16, all multi-visit tickets will now have a 14 day usage period instead of 6 months.  In other words, it will mirror Disney’s policy and all portions of the ticket must be used within 14 days of the first date of use.  Universal remains a 7 day usage period for all portions of a multi-day ticket to be used.  Don’t forget about the Seven Seas Food Festival going on right now.  There are some great concert performance on the weekends that are included with the ticket price.

UPCOMING CHANGES IN SEASONS

We are going into busy season, so again, PLEASE ASK YOUR GUESTS PURCHASING ONE DAY TICKETS FOR EITHER DISNEY OR UNIVERSAL “WHAT DAY WILL YOU BE VISITING THE PARK?” before quoting any prices.  Disney is in “REGULAR” SEASON FROM TODAY THROUGH MARCH 16TH,  Then Disney goes to “PEAK” SEASON from March 17th – April 8th.  Universal remains in “VALUE” SEASON THROUGH MARCH 16TH.  Then Universal goes to “ANYTIME” SEASON from March 17th – April 8th.  

TALK OF THE TOWN – EXCITING CHANGES COMING!

We really need to get our numbers up with Talk of the Town Restaurant Group.  It is very embarrassing the Expedia sent over 2,000 people in January and we only sent 28 from a team of 150 people.  First of all, we need to make sure ALL of you have your TOTT numbers and are using them on all referral cards and when making reservations.  If you don’t have one, please e-mail Ana Maria and she will get one for you.  Second, TOTT is developing a special $39 menu ONLY FOR USE BY ALL GUEST SERVICES EMPLOYEES for each of their restaurants.  This should be a great selling tool as the regular price of a comparable meal is more than $80.  We will be giving laminated menus to you to show your guests and new referral cards that will be exclusive for this offer.  More information will be coming soon.

BE ON TIME!

We can’t stress how important it is to be on time – even more so during the busy times.  When you are late, it makes YOU look bad, AGS look bad, and the HOTEL look bad.  Not to mention the lost sales and commissions for you.  Please get to your locations early.  Give yourself enough time to do all of your counts and count your bank.

EMPLOYEE NOTES:

Happy Birthday to Yani A. on 3/20, Ash A. on 3/16, Kelci B. on 3/12, Angelica B. on 3/21!  Congrats to Delila A. for 3 years on 3/12, Kevin M. for 1 year on 3/10, and Sheena J. for 1 year back on 3/10!

As you all know, Disney had a price increase on Sunday, 2/11 and Universal increased on Friday, 2/16.  All Universal tickets have  been corrected to the gate price in the POS systems.  Please become familiar with these new prices.  All Disney tickets increased with the exception of the Timeshare tickets, which gives them even a greater value.  All Timeshare/Gifting locations are getting new VIP lists that will be delivered shortly.  Remember, for Disney tickets 3 Days and higher, the online price is $20 less that what we have in the POS.  You can honor this price.  The same goes for the Universal Studios Multi-day tickets.  They are still offering a $20 discount online that we can match.  Don’t forget that for all One Day Disney sales we are in REGULAR season until 2/25, then VALUE season through March 8th.

Universal Training – Hospitality Passes

We hope that ALL of you have RSVP’d for one of the Universal Training sessions.  Remember, they are on Tuesday, Wednesday, and Thursday next week from either 9:30 am – 11:30 am, or 2 pm – 4 pm.  Please allow yourself at least 30 minutes to park your car and walk over to the Blue Man Group theater.  If you can’t make the session you were originally schedule to be at and need to change, please e-mail Rick S. at rick@allguest.com and he will switch it to another time and get you a new parking pass.  Remember, this is your chance to get the Hospitality Pass for you and a guest so ALL of you should be attending!

Busch Gardens FAM Trip

For those of you that RSVP’d for the Busch Gardens FAM, here are the details:

• Agents arrive at SeaWorld’s Turtle Lot at 8:30 AM (located between SeaWorld’s HR building and Renaissance parking lot off of Sea Harbor Drive)
• Mears bus to leave at 8:45am
• BGT arrival at 10am
• Serengeti Safari at 10:30am – tour of the Serengeti Plain and Giraffe Feeding
• Serengeti Overlook at 11am quick presentation
• 11:30am free time
• We will pass out dining certificates & quick queues at this time

Depart from Busch Gardens at 4 pm

Please make sure you are ON TIME.  The buses will leave promptly, so if you are not there on time, they will leave without you.  We have additional slots available for Tuesday, 2/27 and Tuesday, 3/6.  If you are not scheduled to work and would like to go, please e-mail sales@allguest.com.

Sea World Hospitality Perks

The assessment test is now open.  Here are the instructions:

1) Go to www.hospitalityperks.com
2) Underneath “Hospitality Park Perks” click on “Click Here” in yellow
3) On the next page, DO NOT ENTER YOUR E-MAIL ADDRESS! Click on “Need an Account”. I’m going to see how many calls I get about this because every year, some people don’t follow directions and they always call me saying the can’t login.
4) On the next page, enter your e-mail twice to begin the registration process. You MUST use the e-mail that is in “When to Work”. That’s the one that was submitted to Sea World
5) Fill out all of the information and you can proceed to take the Assessment Test
6) Print out the certificate to take with you to the park to get your pass

There are already some Perks events scheduled that you can take advantage of, so please do this asap and enjoy!

90 Day Goals

Everyone should have received their 90 Day Goals by now.  Please do your best to reach all of the by the end of March.  We will be a little more lenient on this first one since we started half way through February, but you still need to try your best.  The reason we are doing this is to get some of you to think “outside of the box”. Some of you are just “order takers” and don’t maximize your sales and commissions. By learning and selling some of these other products, you will see your commissions increase. That’s the idea! Be creative! For example, Luis came up with this idea: Instead of offering $20 off the Universal Multi-day tickets, offer a FREE admission to Ripley’s, which is basically the same cost. There you just knocked out your Ripley’s goal. Instead of worrying about the goals, embrace them and do your best to achieve them.

Talk of the Town

Do you want to hear something really sad? Talk of the Town will no longer host our meetings or orientations because our production is so bad. For the month of January, we had 28 people sent to their restaurants – 28!!!! Out of 150 employees, we could only send 28 people to Charley’s Steak House, Johnny’s Hideaway, Moonfish, Fishbones, or Vito’s? This is VERY embarrassing and has caused them to not support AGS because we are not supporting them. We have got to do better!  Make sure you are giving every guest the Talk of the Town Referral cards with YOUR NUMBER on them.  Make reservations through Open Table and this will help your “show” rate.  We really need to get in better favor with them again.

Rental Cars

Remember, Dollar/Thrifty/Hertz MUST be used first for all Rental Cars.  Enterprise is our backup.  Action is NOT approved and anyone using any unapproved company (including Action) will be terminated.  The only exception to not using Dollar/Thrifty/Hertz is if you have a different company in your lobby.  When booking Dollar, please use the link on the AGS Homepage.  When you get to the confirmation page, print TWO copies.  Give one to the guest and write your name on the second page and send it to the office with your paperwork.  Also, make sure you put it in the POS so we have another way to track it.

EMPLOYEE NOTES:

Please welcome Carlos Lavayen and Eugenio Velez to the AGS Team!  Happy Birthday to Tonya M. on 2/20, Ann N. on 2/19, Jared T. on 2/16, Nicole M. on 2/28, and Barbara R. on 2/24.  Congrats to Felipe for 1 Year on 2/25, Taylor K. for 1 Year on 2/18, and Michelle V. for 3 Years on 2/16!

UNIVERSAL

Mardi Gras parades are happening every evening inside of Universal with concerts on Saturdays. Universal has new “In Market Program” tickets that will earn you MORE commission. These are the 2 Park – 1 Day Park-to-Park tickets. You will also be earning more commission on the 2 Park 2 Day Base ticket! Universal & U training dates will be Feb. 27,28 and March 1st. RSVP link has been sent through When to Work. Request partial day off for the time you go. Universal will be in PEAK pricing 2/16-2/19.

WALT DISNEY WORLD

ONE DAY TICKETS: VALUE Feb. 9, Feb. 12-15. Feb. 10-11 is REGULAR. Feb. 16-19 is PEAK.

Epcot has their Festival of the Arts which goes until Feb. 19th. Unlike last years festival, this is something guests can enjoy every day. Enjoy artistic styled cuisine and catch concerts by local choirs and Broadway artists. Photo opportunities are set up around the park that put you in the famous paintings! Disney After Hours Events 2/15, 3/1 and 3/8! Guests can enjoy the park with little to no wait in line and get to meet special characters.

SEAWORLD

SeaWorld is hosting their Praise Wave concert series which is Christian music included with admission. Saturday (Feb. 10) Mercyme will be performing. Feb. 17-April 15, Seaworld hosts their Seven Seas Food Festival on weekends only. The full menu can be found here.

We will have a new “SPECIAL” 3 Visit ticket for SeaWorld. The ticket will retail for $136 – which means that the guest will get a 3rd visit for only $30 (as our 2 visit ticket is currently $106). This is a GREAT value for the guest (3 days for ONLY $45 each day!!) and a higher commission for you than selling the BOGO ticket or the one day. Remember – this ticket is the same as the current 3 Park ticket – so if they guest uses the first visit now, they have 6 months to use the rest of the visits! This offer is currently not online – but it will be starting on Monday.

Also, the current 2 Park Ticket will now be selling for $106 which basically gives the guest a FREE PARK with the purchase of 1 Park. REMEMBER – when the guest buys with you – they don’t pay a transaction fee, and the don’t have to buy at least one day in advance to get the tickets, as they do when they buy online!

BUSCH GARDENS

Until March 3rd, guests can enjoy concerts with live bands with regular park admission! Jan. 29-Feb. 5-10: Country music protégée Pam Tillis will take the stage at this year’s Real Music, Real Masters! The singer songwriter was born with music in her veins. Daughter of Country music pioneers Mel and Doris Tillis, Pam is a force to be reckoned with. With iconic tunes including Shake The Sugar Tree and Let That Pony Run Pam puts on a show that is guaranteed to get your toe tapping. Feb. 12-17: From iconic hits to show stopping outfits, ARRIVAL from Sweden is more than a cover band. Founded by Vicky Zetterberg in the heart of Sweden in 1995, ARRIVAL from Sweden has quickly become one of the world’s most popular ABBA show band. Since 1995, the band has toured in over 55 countries, has appeared on TV and radio shows internationally, and has played with more than 60 symphony orchestras across the globe.  Relive the ABBA spirit by singing along to such classics as Dancing Queen, Mamma Mia, Take A Chance and many more! Don’t miss out on celebrating the best ABBA show here at Busch Gardens Tampa Bay.

UPCOMING EVENTS

House of Blues Feb. 9 JJ Grey + Mofro, Feb. 10 Blues Traveler, Feb. 11 Excision, Feb. 13 AJR, Feb. 14 Uriah Heep. Hard Rock Live Feb. 9 Gilberto Santa Rosa and Feb. 11 Reggae Love Fest. Amway Center Feb. 11 Nicky Jam and Plan B.

ORLANDO MAGIC games on Feb. 10 vs. Milwaukee Bucks and Feb. 14 vs. Charlotte Hornets.  The Orlando Magic are having a Spring incentive! The top seller of tickets for AGS through 4/11 will receive 2 tickets to one of these concerts: Bon Jovi, Justin Timberlake, or Sam Smith. You must sell a minimum of 40 tickets to qualify.

ORLANDO SOLAR BEARS games on Feb. 9, 11, 12 vs. Wheeling Nailers and Feb. 15, 16 vs. Worcester Railers.

FEB. 10TH and 15TH MANGOS IS BLOCKED OUT FOR AN EVENT.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

Boggy Creek Airboats is offering you and a guest FREE ADMISSION from February 5th through March 18th. All of your names have been sent over on an RSVP list. Just go anytime during these dates and bring ID and a paycheck stub. They are also giving a 20% discount for up to 4 additional guests. This includes the 30 minute daytime tour, and the Native American Experience. AGS employee also gets to do the gem mining for free.

Happy Birthday to Jared T. 2/16!

Happy Anniversary to Jared T. 2 YEARS 2/9, Dimary D. 6 YEARS 2/13, and Colleen G. 1 YEAR 2/14!

ATTRACTION FOCUS

Escape rooms are the newest trend for families and small groups! The concept is simple; get out of the room within a hour by solving clues and code breaking. However, all the themes make the process extra fun! Escape Company’s hardest room has to be Pandorum which puts you in outer space inside of a spaceship helping others escape before the ship blows up! Hidden Temple places you in the jungle, searching for an ancient artifact before the time runs out. Suburban Serial Killer has you and your group in a suburb trying to solve the murder mystery of who the killer in this town is. The Silent Tide room is good for up to 10 players and is pirate themed, where you are helping to break a curse!

Since we are getting into convention season, this is a great option for guests who want to do something fun after their meetings and before dinner. Escape Company is close to Black Fire, Sea Dog Brewery, and Cici’s so give your coupon referrals out along with booking their reservation for the escape room of their choice!

UNIVERSAL

Mardi Gras has officially started! Parades are held every evening inside of Universal where everyone has a chance to get many beads and concerts are held on Saturdays. This weekend is Sean Paul! Universal has new “In Market Program” tickets that will earn you MORE commission. These are the 2 Park – 1 Day Park-to-Park tickets. You will also be earning more commission on the 2 Park 2 Day Base ticket! Universal & U training dates will be Feb. 27,28 and March 1st. Invitations will be out soon within the next few weeks, but expect the schedule to be like last years where there is a morning and afternoon session each day.

WALT DISNEY WORLD

ONE DAY TICKETS: VALUE Feb. 2, Feb. 5-8. Feb. 3-4 is REGULAR. We can only sell the 2 and 3 day with park hopper free ticket until Feb. 4th THIS SUNDAY.

Epcot has their Festival of the Arts which goes until Feb. 19th. Unlike last years festival, this is something guests can enjoy every day. Enjoy artistic styled cuisine and catch concerts by local choirs and Broadway artists. Photo opportunities are set up around the park that put you in the famous paintings!

SEAWORLD & LEGOLAND

SeaWorld is hosting their Praise Wave concert series which is Christian music included with admission. Saturday (Feb. 3) Switchfoot will be performing. We will have a new “SPECIAL” 3 Visit ticket for SeaWorld. The ticket will retail for $136 – which means that the guest will get a 3rd visit for only $30 (as our 2 visit ticket is currently $106). This is a GREAT value for the guest (3 days for ONLY $45 each day!!) and a higher commission for you than selling the BOGO ticket or the one day. Remember – this ticket is the same as the current 3 Park ticket – so if they guest uses the first visit now, they have 6 months to use the rest of the visits! This offer is currently not online – but it will be starting on Monday.

Also, the current 2 Park Ticket will now be selling for $106 which basically gives the guest a FREE PARK with the purchase of 1 Park. It will also be available online beginning on Monday. REMEMBER – when the guest buys with you – they don’t pay a transaction fee, and the don’t have to buy at least one day in advance to get the tickets, as they do when they buy online! Use this as your way to beat that online deal.

LEGOLAND is closed on Wednesdays so please check the calendars on their website before selling tickets. This is the last weekend for Legoland starts Ninjago weekends! The new 4D film opens so guests can enjoy seeing that as well as meeting Ninjago rare characters in the park. Fun food options around the park including candy sushi. Please check your When to Work messages regarding LEGOLAND training. We would like everyone to go to brush up on your LEGOLAND knowledge and you get 4 complimentary tickets! We are having a lot of problems with Legoland and Merlin BOGO’s being entered in the POS wrong and printed incorrectly. If you are unsure on how to do this, please reach out to your Team Lead or Manager.

BUSCH GARDENS

Until March 3rd, guests can enjoy concerts with live bands with regular park admission! Jan. 29-Feb. 3: Straight from across the pond, Herman’s Hermits starring Peter Noone is an English beat rock band that has been changing the face of music since 1964. The British Invasion band has sold 52 million records and recorded 24 gold hits. Dance along to classic hits such as I’m Henry VIII, I Am and Dandy in a show that will send you back to the 1960s. Feb. 5-10: Country music protégée Pam Tillis will take the stage at this year’s Real Music, Real Masters! The singer songwriter was born with music in her veins. Daughter of Country music pioneers Mel and Doris Tillis, Pam is a force to be reckoned with. With iconic tunes including Shake The Sugar Tree and Let That Pony Run Pam puts on a show that is guaranteed to get your toe tapping.

UPCOMING EVENTS

House of Blues Feb. 3 Spazmatics, Feb. 4 Jacob Sartorius, Feb. 8 Chase Rice. Hard Rock Live Feb. 3 Lisa Lampanelli and Feb. 9 Gilberto Santa Rosa.

ORLANDO MAGIC games on Feb. 3 vs. Washington Wizards, Feb. 6 vs. Cleveland Cavaliers and Feb. 8 vs. Atlanta Hawks.  The Orlando Magic are having a Spring incentive! The top seller of tickets for AGS from 2/3 through 4/11 will receive 2 tickets to one of these concerts: Bon Jovi, Justin Timberlake, or Sam Smith. You must sell a minimum of 40 tickets to qualify.

ORLANDO SOLAR BEARS game on Feb. 7 vs. Florida Everblades and Feb. 9 vs. Wheeling Nailers.

FEB. 4TH MANGOS IS BLOCKED OUT FOR AN EVENT.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

Boggy Creek Airboats is offering you and a guest FREE ADMISSION from February 5th through March 18th. All of your names have been sent over on an RSVP list. Just go anytime during these dates and bring ID and a paycheck stub. They are also giving a 20% discount for up to 4 additional guests. This includes the 30 minute daytime tour, and the Native American Experience.

Happy Birthday to Susan D. 2/3 and Florence M. 2/5!

Happy Anniverary to Karl B. 2 YEARS 2/2 and Donna A. 2 YEARS 2/6!

UNIVERSAL

Universal has new “In Market Program” tickets that will earn you MORE commission. These are the 2 Park – 1 Day Park-to-Park tickets. You will also be earning more commission on the 2 Park 2 Day Base ticket! Universal & U training dates will be Feb. 27,28 and March 1st. Invitations will be out soon within the next few weeks, but expect the schedule to be like last years where there is a morning and afternoon session each day.

This weekend (1/26-1/28), guests can enjoy the Celebration of Harry Potter! This event is included in regular park admission and is located inside of both parks, with the expo located in Universal. Guests should get the park to park pass so they can ride the Hogwarts Express to visit the Hogwarts Castle in Islands of Adventure. Hogwarts has a new projection show which is worth seeing for any fan. Actors from the movies will be answering questions and talking about the making of the films on the stage by Rip Ride Rockit, as well as wand battles and costume details. The expo will have props from the movies, fun interactive exhibits and event merchandise for purchase.

WALT DISNEY WORLD

ONE DAY TICKETS: VALUE Jan. 26, 28-Feb.2. Jan. 27th is REGULAR. We can only sell the 2 and 3 day with park hopper free ticket until Feb. 4th so keep promoting it!

Epcot has their Festival of the Arts which goes until Feb. 19th. Unlike last years festival, this is something guests can enjoy every day. Enjoy artistic styled cuisine and catch concerts by local choirs and Broadway artists. Photo opportunities are set up around the park that put you in the famous paintings!

SEAWORLD & LEGOLAND

SeaWorld is hosting their Praise Wave concert series which is Christian music included with admission. Saturday (Jan. 27) Lecrae will be performing.

LEGOLAND is closed on Wednesdays so please check the calendars on their website before selling tickets. Starting this weekend, Legoland starts Ninjago weekends (until Feb. 4th)! The new 4D film opens so guests can enjoy seeing that as well as meeting Ninjago rare characters in the park. Fun food options around the park including candy sushi. Please check your When to Work messages regarding LEGOLAND training. We would like everyone to go to brush up on your LEGOLAND knowledge and you get 4 complimentary tickets! We are having a lot of problems with Legoland and Merlin BOGO’s being entered in the POS wrong and printed incorrectly.  If you are unsure on how to do this, please reach out to your Team Lead or Manager.

BUSCH GARDENS

Until March 3rd, guests can enjoy concerts with live bands with regular park admission! Jan. 22-27: Relive the exemplary sound of the 1950s with the kings of doo wop at Busch Gardens Tampa Bay! Canadian vocal quartet The Diamonds took America by storm in the 50s and 60s. With chart-topping hits such as Little Darlin and Why Do Fools Fall In Love, The Diamonds combine jazz, rock, and pop and create a timeless performance. Jan. 29-Feb. 3: Straight from across the pond, Herman’s Hermits starring Peter Noone is an English beat rock band that has been changing the face of music since 1964. The British Invasion band has sold 52 million records and recorded 24 gold hits. Dance along to classic hits such as I’m Henry VIII, I Am and Dandy in a show that will send you back to the 1960s.

UPCOMING EVENTS

House of Blues Jan. 26 Sounds of Seattle, Jan. 27 Nate Feurstein, Feb. 3 Spazmatics. Amway Center Feb. 2 Lana Del Rey. Hard Rock Live Jan. 28th In This Moment, Jan. 30 Joe Satriani, Feb. 3 Lisa Lampanelli.

ORLANDO MAGIC games on Jan. 31 vs. LA Lakers and Feb. 3 vs. Washington Wizards.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

FUN PARTNERS EVENT Jan. 30th at Escape Company. This event is from 12-5 so you can go before our after your shift if you are working.

Happy Birthday to Karen V. 1/28, Marisielle C. 1/30, Vickee C. 1/31 and Pablo Z. 2/1!!

Happy Anniverary to Karl B. 2 YEARS 2/2!!!

WALT DISNEY WORLD

ONE DAY TICKETS: VALUE Jan. 19, 21-26. Jan. 20th is REGULAR. Our discounted tickets with the park hopper free option must be used up in 14 days from first visit. Tickets (if not used) expire 12/31/19. We can only sell this ticket until Feb. 4th so keep promoting it!

Epcot has their Festival of the Arts which goes until Feb. 19th. Unlike last years festival, this is something guests can enjoy every day. Enjoy artistic styled cuisine and catch concerts by local choirs and Broadway artists. Photo opportunities are set up around the park that put you in the famous paintings!

Our Disney Incentive ended on Jan. 6th and we have the winners who will receive Disney gift cards! Incentive winners by team:

Gifting

1)      Jonathan Garner

2)      Valerie Guilloty

3)      Rocky DeAngelo

4)      Donna Kaminsky

5)      Judy Fernando

VIP/Activity Link

1)      Tonya McCoy

2)      Jonathan Castro

3)      Rafael Calvo

4)      Kim Fernandez

5)      Karen Vila

Premier

1)      Colleen Goetz

2)      Ariana Tejada

3)      Robert Aviles

4)      Caroline Laborda

5)      Mikael Beharry

SEAWORLD & LEGOLAND

Prices for Discovery Cove are beginning to be low again so this is the best ticket to push and should be promoted first when talking about SeaWorld.

LEGOLAND is closed on Wednesdays so please check the calendars on their website before selling tickets. Starting this weekend, Legoland starts Ninjago weekends (until Feb. 4th)! The new 4D film opens so guests can enjoy seeing that as well as meeting Ninjago rare characters in the park. Fun food options around the park including candy sushi. Please check your When to Work messages regarding LEGOLAND training. We would like everyone to go to brush up on your LEGOLAND knowledge and you get 4 complimentary tickets!

BUSCH GARDENS

Until March 3rd, guests can enjoy concerts with live bands and even a Cirque show! Jan 19 and 20: Michael Cavanaugh–Playing music since the tender age of seven years old, Michael has always had a love of music and an even bigger love for delivering an unforgettable spectacle. Working alongside his childhood hero Billy Joel, Michael was given the opportunity to star in the Broadway musical Movin’ Out. Paying tribute to iconic Rock & Roll Hall of Famers, Michael Cavanaugh blends the songs of Billy Joel and Elton John into a modern pop rock extravaganza. Jan. 22-27: Relive the exemplary sound of the 1950s with the kings of doo wop at Busch Gardens Tampa Bay! Canadian vocal quartet The Diamonds took America by storm in the 50s and 60s. With chart-topping hits such as Little Darlin and Why Do Fools Fall In Love, The Diamonds combine jazz, rock, and pop and create a timeless performance.

UPCOMING EVENTS

House of Blues Jan. 19th Jonny Lang, Jan 20th Carlos Daniels, Jan. 25th Drowning Pool, Jan 26th Nirvana Tribute show. Amway Center  Jan. 19th Miranda Lambert, Jan. 27 Trevor Noah.

ORLANDO MAGIC game on Jan. 23 vs. Sacramento Kings.

ORLANDO SOLAR BEARS games on Jan. 20 and 21 vs. Florida Everblades.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

FUN PARTNERS EVENT Jan. 30th at Escape Company. Please RSVP. This event is from 12-5 so you can go before our after your shift if you are working.

Universal has new “In Market Program” tickets that will earn you MORE commission.  These are the 2 Park – 1 Day Park-to-Park tickets.  You will also be earning more commission on the 2 Park 2 Day Base ticket!

PLEASE DISCARD OLD GRAYLINE BROACHERS. They have updated their prices for the new year and we do not want to give wrong information out. Please call Grayline for prices and ask them to bring by the new broachers to your locations. Inside the sleeve it will say March 2017 edition.

Check When to Work messages for hospitality event info. for IDrive 360, Crayola Experience and Gatorland! Check the weather forecast before selling any tickets that include water parks.  There’s always a chance of the water parks closing if it drops below 70 degrees.

Remember that Victory Casino Cruises and Dollar have incentives for us this month. Refer to previous gazettes for more information. Remember we do not use Action anymore for car rentals and anyone using Action will be terminated.

Happy Birthday to Fabian C. 1/20 and Lauren M. 1/23!!

Happy Anniverary to Diana R. 1 YEAR 1/23 and Humberto A. 3 YEARS 1/24!!

WALT DISNEY WORLD

ONE DAY TICKETS: REGULAR SEASON JAN. 12-15 then goes to VALUE Jan. 16-19. Our discounted tickets with the park hopper free option must be used up in 14 days from first visit. Tickets (if not used) expire 12/31/19. We can only sell this ticket until Feb. 4th so keep promoting it! For a limited time, Residents of Florida can enjoy 3 days at a Walt Disney World theme park for $159 per person, plus tax. If they would like a 4th day it is just $20 more per person, plus tax. In addition, if they would like to add the Park Hopper option they can save 50% off retail rate ($30 for 3 day and $37.50 for a 4 day).
Normally all tickets expire 14 days from first use, however the Discover Disney tickets does not expire until June 24th, 2018. So they can use it over a long weekend or spread the days out during multiple trips to Orlando!

Epcot has started their Festival of the Arts which goes until Feb. 19th! Enjoy artistic styled cuisine and catch concerts by local choirs and Broadway artists. You might even catch some Disney artists around the park and meet them in person.

SEAWORLD

Prices for Discovery Cove are beginning to be low again so this is the best ticket to push and should be promoted first when talking about SeaWorld. Please check your When to Work messages regarding LEGOLAND training. We would like everyone to go to brush up on your LEGOLAND knowledge and you get 4 complimentary tickets!

Effective immediately, you will no longer print tickets for the Orlando Eye, SeaLife and Madame Toussads. They will ONLY be accepting vouchers. So you will NOT need to log in to the Legoland Ticket store to print tickets when selling these tickets. Just give the guest the voucher that is produced from the POS system and that’s all they will need. For those of you on ITicketPOS, you may need to exit the POS and log back in to have this feature changed. Legoland remains with the same system where you WILL have to log in and print the actual tickets. Please contact your lead or manager if you have questions.

You may have noticed EZticket has a fresh look and feel. For some of you; however, things may look a little out of place. Clearing the cache on your internet browser can likely resolve this. To clear your cache on Internet Explorer, press Ctrl+Shift+Del or Ctrl+Shift+Fn+Del while Internet Explorer is open. Alternatively, for the desktop version of IE you can follow these steps:
1. Open Internet Explorer.
2. From Tools (gear icon in upper-right corner, or press Alt on the keyboard and access Tools menu), select Internet Options.
3. In the General tab, click Delete under Browsing history (may be called Clear Browser History in older versions).

UPCOMING EVENTS

House of Blues Jan. 13 Rumours – Fleetwood Mac Tribute, Jan. 18th Ninja Nation Tour, Jan. 19th Jonny Lang. Amway Center Jan. 12-14 Marvel Universe Live, Jan. 19th Miranda Lambert.

ORLANDO MAGIC game on 1/16 VS Minnesota Timberwolves.

KENNEDY SPACE CENTER rocket launch Jan. 18th at 7:40 pm!

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

We can now sell these two experiences: NASCAR Indoor Kart Racing
Race, Eat & Arcade Package-$35.99+tax ($39): Includes 1 race; 1/4 burger or chicken sandwich with fries; soda or bottle of water; Game cards with 30 credits. All racers must be 55′ or taller.

Andretti’s Indoor Karting & Games
Race, Play & Arcade Package-$56.99+tax ($61): Includes 1 Race, 2 experiences of your choice: Virtual Reality Racing Simulator, XD Ride Motion, Laser Tag, Hologate VR, or Sky Trail Ropes Course PLUS a $10 Arcade game card

Victory Casino Cruise is running a great incentive for January! For every person that you sell on Victory Casino Cruises in the month of January, not only will you receive your normal commission, but you will receive an ADDITIONAL $5 PER PERSON SOLD! Please make sure you are familiar with the booking/selling procedures and the transportation. If you’re not, please contact your Team Lead for a refresher.

Happy Birthday to Diane F. 1/12, Rick S. 1/14, Carlos R. 1/15, Samantha K. 1/16!!

Happy Anniverary to Jon F. 9 YEARS 1/12, Maribel R. 2 YEARS 1/14, Elizabeth D. 1 YEAR 1/16 and Rafael C. 6 YEARS 1/17!!!!

UNIVERSAL

Universal is in VALUE season for 1 day tickets. Have you used your hospitality tickets for Universal and gotten a chance to see Volcano Bay? You have until March 16th to use it or lose it. Later this month, guests can experience the Harry Potter Celebration (Jan. 26-28) which is included in regular park admission. Actors from the movies do on stage panels, see props from the movies and interactive exhibits are in the event center located behind Jimmy Fallon, and you can even get sorted into your Hogwarts house by the sorting hat himself! New this year:

• Opening in the spring, Fast and the Furious Supercharged will open to guests. Get thrown into a car chase then get a closer look at props and cars from the movies after!
• Aventura Hotel opening, located across from Volcano Bay.
• Announcements are expected to be made this year regarding new attractions that are replacing Terminator and Dragon Challenge.

WALT DISNEY WORLD

ONE DAY TICKETS: REGULAR SEASON JAN. 4-7. Goes to Value from 1/8 – 1/11. Our discounted tickets with the park hopper free option must be used up in 14 days from first visit. Tickets if not used expire 12/31/19. We can only sell this ticket until Feb. 4th so keep promoting it! Did you know that April 20th will mark Animal Kingdom’s 20th anniversary? This is also the 25th anniversary of the Flower and Garden Festival at Epcot. New this year:

• Toy Story Land expected to open this summer at Hollywood Studios. This area will have two new attractions, Alien Swirling Saucers and Slinky Dog Dash which is a family coaster.
• Disney Springs will be opening up 8 new resturants including Enzo’s Hideaway and Pizza Ponte.
• Soon, we will be able to book guests on OpenTable for Disney resturants. This will be a great way to go the extra mile for your guests after selling them Disney tickets.

SEAWORLD

SeaWorld’s $69 ticket promotion can only be sold until January 7th. Until Jan 6th, SeaWorld is celebrating Three Kings Festival with special food and drink offerings and musical performances throughout the park. Prices for Discovery Cove are beginning to be low again so this is the best ticket to push and should be promoted first when talking about SeaWorld. When we have our severe rainy days, the parks will issue “Rainy Day Comp” tickets. This Rainy Day Comp allows the guest to come back within 90 days. SeaWorld and Aquatica will do this for any guest whether they bought through our parks directly or through a third party. This policy is very clear on our web site. Our parks will not issue a refund (as stated on all of our tickets – “Non Refundable, Non Transferrable, Not for Resale, Confiscated for Misuse, Not Responsible for lost or stolen tickets”). Merlin attractions must be printed from your LegoLand E-seller account. If you are using the pick 1 BOGO then you must use the gifting store. You log into the gifting store by using your username followed by the word “gift” (all together).   New this year:

• Ray Rush is the fully-loaded water adventure opening springtime at Aquatica with three ways to slide, splash and soar like never before. Water jets launch your raft from zero to awesome in just seconds, diving into giant manta wings, swooping up and down a different path each time.

• The Great Lego Race will open in spring at LEGOLAND. Wear VR headsets and get thrown into the Lego world, racing Wizard, Pirate Captain and Pharaoh among other popular Lego characters.

• Infinity Falls at Seaworld. This is a family raft ride similar to Popeyes and Kali River Rapids.

UPCOMING EVENTS

House of Blues Jan. 6 La Sonora Poncena, Jan. 13 Rumours – Fleetwood Mac Tribute. Amway Center Jan. 12-14 Marvel Universe Live.

ORLANDO MAGIC game on 1/6 vs. Cleveland Cavaliers.

ORLANDO SOLAR BEARS game on 1/7 vs. Jacksonville IceMen.

KENNEDY SPACE CENTER rocket launch Jan. 5th at 8pm!

Mango’s SOLD OUT Jan. 9, 10, and 11. Suggest Sleuth’s or Medievel Times.

Rainy day indoor options for your guests include WonderWorks, Medievel Times, Mangos, IDrive 360, Crayola Experience for younger ones, Escape Room Entertainment, Blue Man Group, Nascar Indoor Kart Racing, Orlando Magic or Solar Bears games, Ripleys, Skeletons, Titanic.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

Our incentive with Dollar has been extended. Check When to Work message from Armando on the correct way to book these rentals.

Victory Casino Cruise is running a great incentive for January! For every person that you sell on Victory Casino Cruises in the month of January, not only will you receive your normal commission, but you will receive an ADDITIONAL $5 PER PERSON SOLD! Please make sure you are familiar with the booking/selling procedures and the transportation. If you’re not, please contact your Team Lead for a refresher.

Happy Birthday to Yamilee C. and Jenna M. 1/6, Juan B. 1/8, David M. 1/10, and Diane F. 1/12!!

Happy Anniversary to Jon. F. 9 YEARS 1/12!!

Gatorland has opened it’s newest attraction to guests visiting the parks! At the moment, we are not able to sell it (should be able to soon!) but you can reserve spots for your guests by calling the reservation line at 407-856-3226 after selling Gatorland tickets. Don’t forget to also promote the zip line attraction so your guests get the most out of their visit and you boost your commissions!

Adventure Outpost inside Gatorland

Go off-road in a buggy named after one of the three gators (Bone Crusher, Swamp Ghost, Cannibal Jake) from the park’s past, who even have shrines dedicated to them on the ride. Because this ride is bumpy, it is not for those who have neck or back problems and your guests should be in general good health to ride. The ride is located right past the train and by the zipline tower at the Adventure Outpost. Inside, guests can make reservations and purchase drinks or souveniers.

Gator Shrines

The storyline plays out that new management is trying to take over and the Gatorland staff isn’t too happy about it. Instead of sticking to the course, you veer off in another direction and get a look at the gators in a more natural habitat. The buggy drives over large hills and even at one point through a gator infested lake! This ride is great for families who want to get up close to gators and are ready for adventure. Rates are around $15 per person. Check with the Adventure Outpost for scheduled departure times.

UNIVERSAL

Universal is in ANYTIME season for 1 day tickets until Jan. 4th when they drop to Value. Until January 6th, come celebrate the holidays at Universal! Blue Man Group will have 3pm shows on select days so please promote this with guests who just checked into the hotels and are looking for a fun afternoon activity.

Universal is selling tickets for EVE! This is their New Years eve party at City Walk. When selling your Universal tickets mention this to your guests in case they are interested and can get more information/tickets at the parks.

WALT DISNEY WORLD

ONE DAY TICKETS: PEAK SEASON UNTIL JANUARY 3RD. REGULAR SEASON JAN. 4-7. December 31st is the last day to sell Cirque tickets and for everyone to see the show. Are your guests aware of this? It should be an easy add on! We are launching an exciting new Disney Incentive for the Holidays! Through January 6th, we will be rewarding the TOP 5 DISNEY REVENUE PRODUCERS FOR EACH OF THE 3 TEAMS – Gifting, Premier, and VIP/Activity Link. Here are some details:

1) This will be for Magic Your Way ticket sales only. Convention and Timeshare tickets will not be counted for this incentive.
2) As it’s revenue based, the higher days tickets with more options will earn you more of a chance!
3) Really push the 2 and 3 Day Tickets with the Free Park Hopping! This is a great special that goes through February 4th and has no black out periods!
4) Here is a breakdown for the prizes for each of the 3 teams:

FIRST PLACE – $250 Disney Gift Card
SECOND PLACE – $200 Disney Gift Card
THIRD PLACE – $150 Disney Gift Card
FOURTH PLACE – $100 Disney Gift Card
FIFTH PLACE – $50 Disney Gift Card

The parks will close on busy days when it reaches capacity. If you are selling Disney after 10 am, call these numbers to check the status of the parks: 407-824-2222 OR 407-824-4321

SEAWORLD

SeaWorld’s $69 ticket promotion cannot be sold from 12/25-12/31. January 1st we are able to promote and sell this ticket again. Busch Gardens is a great option for guests since the parks here are crazy packed. Remember the shuttle option if the guest does not have transportation. Also, prices for Discovery Cove are beginning to be low again so this is the best ticket to push and should be promoted first when talking about SeaWorld.

UPCOMING EVENTS

House of Blues Dec. 29th Corey Smith, Dec. 30th Badfish, Dec. 31st NYE Party with Switch, Jan. 5th Slippery When Wet – Bon Jovi Trribute. Hard Rock Live Dec. 30th Classic Albums Live, Dec. 31st NYE Concert. Amway Center Jan. 2nd WWE Smackdown.

ORLANDO MAGIC games on 12/30 vs. Miami Heat, 1/3 vs. Houston Rockets, 1/6 vs. Cleveland Cavaliers. MAGIC INCENTIVE: Sell 10 tickets and get an extra $25 for these games.

ORLANDO SOLAR BEARS games on 12/29 vs. Florida Everblades, 1/7 vs. Jacksonville IceMen.

KENNEDY SPACE CENTER until Dec. 31st, come see Holidays in Space. Watch projections in the Rocket Garden set to holiday music. Also introducing new talent this year with performance group Fighting Gravity (featured on America’s Got Talent). No shows on Christmas day.

Mangos and Victory will not be able to be sold on New Year’s Eve.

EMPLOYEE NOTES:

We are still looking to add some GREAT people to the AGS Team! If you know anyone that has an outgoing personality, loves the theme parks, is dependable and can work anytime (including nights and weekends), please encourage them to apply. Here is the link that you can give them to fill out our online application: http://attractions-lodging-leisureinc.appone.com/ If they stay with us for a minimum of 90 days, you will receive a $100 Visa Gift Card!

Happy Birthday to Claudia P. and Debby D. on 12/29, Michael M. on 12/30, Valerie G. and Qiamo F. on 1/2!