UNIVERSAL

Starting Dec. 21, Universal is in ANYTIME season for 1 day tickets. Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays.

Universal is selling tickets for EVE! This is their New Years eve party at City Walk. When selling your Universal tickets mention this to your guests in case they are interested and can get more information/tickets at the parks.

WALT DISNEY WORLD

Disney starts PEAK season on Dec. 21!!! This is the last month to sell Cirque tickets and for everyone to see the show. Are your guests aware of this? It should be an easy add on! We are launching an exciting new Disney Incentive for the Holidays! From December 17th through January 6th, we will be rewarding the TOP 5 DISNEY REVENUE PRODUCERS FOR EACH OF THE 3 TEAMS – Gifting, Premier, and VIP/Activity Link. Here are some details:

1) This will be for Magic Your Way ticket sales only. Convention and Timeshare tickets will not be counted for this incentive.
2) As it’s revenue based, the higher days tickets with more options will earn you more of a chance!
3) Really push the 2 and 3 Day Tickets with the Free Park Hopping! This is a great special that goes through February 4th and has no black out periods!
4) Here is a breakdown for the prizes for each of the 3 teams:

FIRST PLACE – $250 Disney Gift Card
SECOND PLACE – $200 Disney Gift Card
THIRD PLACE – $150 Disney Gift Card
FOURTH PLACE – $100 Disney Gift Card
FIFTH PLACE – $50 Disney Gift Card

The parks will close on busy days when it reaches capacity. If you are selling Disney after 10 am, call these numbers to check the status of the parks: 407-824-2222 OR 407-824-4321

SEAWORLD

SeaWorld’s $69 ticket promotion cannot be sold from 12/25-12/31. You can still sell these tickets before the 25th and the guests can use them any day they wish. Busch Gardens is a great option for Christmas since the parks here are crazy packed. Remember the shuttle option if the guest does not have transportation.

UPCOMING EVENTS

House of Blues Dec. 22nd Reverend Horton Heat, Dec. 27th Rocket Man (Elton John Tribute), Dec. 29th Corey Smith, Dec. 30th Badfish. Hard Rock Live Dec. 28th Michael Carbonaro, Dec. 30th Classic Albums Live.

ORLANDO MAGIC games on 12/22 vs. New Orleans Pelicans, 12/28 vs. Detroit Pistons, 12/30 vs. Miami Heat. MAGIC INCENTIVE: Sell 10 tickets and get an extra $25 for these games.

ORLANDO SOLAR BEARS games on 12/23 vs. Norfolk Admirals, 12/27 vs. Jacksonville IceMen, 12/29 vs. Florida Everblades.

KENNEDY SPACE CENTER starting Dec. 20th Holidays in Space starts. Watch projections in the Rocket Garden set to holiday music. Also introducing new talent this year with performance group Fighting Gravity (featured on America’s Got Talent). No shows on Christmas day.

Mangos and Victory will not be able to be sold on New Year’s Eve.

EMPLOYEE NOTES:

Please be prepared. Get plenty of rest, take your vitamins and GET TO YOUR LOCATIONS EARLY! Give yourself an opportunity to get settled, get your desk cleaned and organized, and count your bank and any inventory that you have. Many of you will develop a line. Make sure you greet anyone waiting with a pleasant “Hi Folks! I’ll be right with you” and make sure you hand them the Fun Guide, Activity Guide, or dinner show brochures to look over while they’re waiting. This will keep them from walking away. Remember, based on past experience, the lines to buy tickets at the parks during this time can exceed 1 hour. If you still have people in the lobby at your scheduled out time, PLEASE STAY AND CONTINUE TO HELP YOUR GUESTS AND MAKE SALES. We will continue to pay you as long as your assisting guests and making sales.

Dollar/Thrifty INCENTIVE: To help motivate bookings we will be doubling your commission for all rentals done in the month of December. Typically you receive 10% of the booking, however for the month of December you will receive 20% of the booking. Also, if you book at least 5 reservations in the month of December (regardless of the number of rental days), we will spiff you an additional $50 above the 20% commission. In order to get paid accurately and efficiently, follow the steps below.

1. BOOK IT ONLINE. On the AGS homepage (intranet.allguest.com), the right hand side below the Medieval Times and above the Approved Vendor Newsletter there are 2 buttons, one is for Thrifty and one for Dollar. Click on the corresponding car rental company and complete a reservation.

2. CALL FOR HOTEL PICK-UP. Once the reservation is complete and you have a confirmation number, contact 407.583.8000 ext 2 to schedule shuttle pick up service. Remember, there is no shuttle service offered to or from the airport, only within a 10 mile radius.

3. COPY TO THE OFFICE. Print a copy for the customer and another for the AGS office with your name printed on top of it. Make sure you write your name on top and put it in your deposit. The runner will bring it to the office so you can get paid.

Happy Birthday to Shamira B. 12/22, Caroline L. 12/26, Debby D. and Claudia P. 12/29, Pablo L. and Michael M. 12/30!

Happy Anniversary to Steve M. 2 YEARS (12/31)!

UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Epcot Spaceship Earth

Disney starts PEAK season on Dec. 21!!! This is the last month to sell Cirque tickets and for everyone to see the show. Are your guests aware of this? It should be an easy add on! We are launching an exciting new Disney Incentive for the Holidays! From December 17th through January 6th, we will be rewarding the TOP 5 DISNEY REVENUE PRODUCERS FOR EACH OF THE 3 TEAMS – Gifting, Premier, and VIP/Activity Link. Here are some details:

1) This will be for Magic Your Way ticket sales only. Convention and Timeshare tickets will not be counted for this incentive.
2) As it’s revenue based, the higher days tickets with more options will earn you more of a chance!
3) Really push the 2 and 3 Day Tickets with the Free Park Hopping! This is a great special that goes through February 4th and has no black out periods!
4) Here is a breakdown for the prizes for each of the 3 teams:

FIRST PLACE – $250 Disney Gift Card
SECOND PLACE – $200 Disney Gift Card
THIRD PLACE – $150 Disney Gift Card
FOURTH PLACE – $100 Disney Gift Card
FIFTH PLACE – $50 Disney Gift Card

SEAWORLD

SeaWorld has their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions. Don’t forget to let your guests know about Busch Gardens holiday offerings as well. Free shuttle to Busch Gardens if they do not have transportation!!

UPCOMING EVENTS

House of Blues Dec. 16th Dillon Frances and Dua Lipa, Dec. 17th Chyno Miranda and Guaco, Dec. 22nd Reverend Horton Heat. Amway Center Dec. 16th Trans Siberian Orchestra, Dec. 17th Katy Perry.

ORLANDO MAGIC games on 12/15 vs. Portland Trail Blazers and 12/22 vs. New Orleans Pelicans.

ORLANDO SOLAR BEARS games on 12/20, 12/21 & 12/23 vs. Norfolk Admirals.

KENNEDY SPACE CENTER starting Dec. 20th Holidays in Space starts. Watch projections in the Rocket Garden set to holiday music. Also introducing new talent this year with performance group Fighting Gravity (featured on America’s Got Talent). No shows on Christmas day.

Please read When to Work message regarding holidays at the Orlando Eye. This is an easy sell for those convention guests you might have who do not wish to visit the parks! Pair it with a dinner reservation to Vito’s, Charleys or even Mango’s and give your coupons!

EMPLOYEE NOTES:

These next few weeks will be our BUSIEST yet. Make sure to stock up on all supplies and shells to keep your desk prepared for everyone working it. Check your printer to make sure it is working fine and you have back up toner just in case.

RIPLEY’S INCENTIVE: Ripley’s will be promoting their new Marilyn Monroe and JFK exhibit (which has the most expensive dress in the world) and they will double our commission on these days. This Saturday they will be showing a Marilyn Monroe movie from 6-8 in the parking lot. Send the most people and you’re qualified to win a $100 gift card.

Dollar/Thrifty INCENTIVE: To help motivate bookings we will be doubling your commission for all rentals done in the month of December. Typically you receive 10% of the booking, however for the month of December you will receive 20% of the booking. Also, if you book at least 5 reservations in the month of December (regardless of the number of rental days), we will spiff you an additional $50 above the 20% commission. In order to get paid accurately and efficiently, follow the steps below.

1. BOOK IT ONLINE. On the AGS homepage (intranet.allguest.com), the right hand side below the Medieval Times and above the Approved Vendor Newsletter there are 2 buttons, one is for Thrifty and one for Dollar. Click on the corresponding car rental company and complete a reservation.

2. CALL FOR HOTEL PICK-UP. Once the reservation is complete and you have a confirmation number, contact 407.583.8000 ext 2 to schedule shuttle pick up service. Remember, there is no shuttle service offered to or from the airport, only within a 10 mile radius.

3. COPY TO THE OFFICE. Print a copy for the customer and another for the AGS office with your name printed on top of it. Make sure you write your name on top and put it in your deposit. The runner will bring it to the office so you can get paid.

Happy Birthday to Armando and Mona M. 12/15, Humberto A. 12/17, Jon F. 12/21, and Shamira B. 12/22!

Happy Anniversary to Armando 21 YEARS 12/17 and Brian A. 6 YEARS 12/19!!

UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. We are now in Regular Season for one day tickets, but instead of selling one day, promote our current PARK HOPPER FREE WITH 2 OR 3 DAY TICKETS offer! Animal Kingdom should be promoted with Pandora since this is still NEW to so many guests. This is the last month to sell Cirque tickets and for everyone to see the show. Are your guests aware of this? It should be an easy add on!

MAGIC KINGDOM – Very Merry Christmas Party December 17th Christmas Party is sold out. Parties on the 10th, 12th and 14th. These are our last party dates we are selling tickets for. This should be promoted to all guests getting Disney tickets. Always let guests that are not going to the party on a party day that the park closes early to day guests.

SEAWORLD

SeaWorld has started their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions. Don’t forget to let your guests know about Busch Gardens holiday offerings as well. Free shuttle to Busch Gardens if they do not have transportation!!

UPCOMING EVENTS

House of Blues Dec. 13th Rosario Flores, Dec. 14th Luke Combs, Dec. 16th Dillon Frances and Dua Lipa. Hard Rock Live Dec. 15th The News Junkie. Amway Center Dec. 14th Ozuna and Wisin, Dec. 16th Trans Siberian Orchestra, Dec. 17th Katy Perry.

ORLANDO MAGIC games on 12/8 vs. Denver Nuggets, 12/13 vs. L.A. Clippers, 12/15 vs. Portland Trail Blazers.

KENNEDY SPACE CENTER Launches Dec. 8th at 1:20 pm and Dec. 12th at 11:46 am.

ORLANDO FUN PARTNERS event on Dec. 12th. Click here to RSVP. Free food!

Sea Dog is throwing a Guest Service Party on December 14th from 5-7. You are allowed to bring a guest to this event! Menu includes wings, brisket sliders, oysters, salad, and crab cakes to name a few. RSVP to Dale Polk 407-466-5038 or dpmarketing@cfl.rr.com. Bring proof of employment when you arrive.

Please read When to Work message regarding holidays at the Orlando Eye. This is an easy sell for those convention guests you might have who do not wish to visit the parks! Pair it with a dinner reservation to Vito’s, Charleys or even Mango’s and give your coupons!

EMPLOYEE NOTES:

RIPLEY’S INCENTIVE: These next two Saturday’s, Ripley’s will be promoting their new Marilyn Monroe and JFK exhibit (which has the most expensive dress in the world) and they will double our commission on these days. This Saturday they will have an impersonator and showing a Marilyn Monroe movie from 6-8 in the parking lot. Next Saturday it will be just a movie. Send the most people on both of these days and you’re qualified to win a $100 gift card.

Dollar/Thrifty INCENTIVE: To help motivate bookings we will be doubling your commission for all rentals done in the month of December. Typically you receive 10% of the booking, however for the month of December you will receive 20% of the booking. Also, if you book at least 5 reservations in the month of December (regardless of the number of rental days), we will spiff you an additional $50 above the 20% commission. In order to get paid accurately and efficiently, follow the steps below.

1. BOOK IT ONLINE. On the AGS homepage (intranet.allguest.com), the right hand side below the Medieval Times and above the Approved Vendor Newsletter there are 2 buttons, one is for Thrifty and one for Dollar. Click on the corresponding car rental company and complete a reservation.

2. CALL FOR HOTEL PICK-UP. Once the reservation is complete and you have a confirmation number, contact 407.583.8000 ext 2 to schedule shuttle pick up service. Remember, there is no shuttle service offered to or from the airport, only within a 10 mile radius.

3. COPY TO THE OFFICE. Print a copy for the customer and another for the AGS office with your name printed on top of it. Make sure you write your name on top and put it in your deposit. The runner will bring it to the office so you can get paid.

With the cold weather this weekend, water parks are likely to close. Please advise guests of this who have the option to go to the water parks with their tickets.

Happy Birthday to Maria Del Carmen R. 12/11, Lucia L. 12/13, Ariel B. 12/14, Armando V. and Mona M. 12/15!!

Happy Anniversary to Nichole R. 1 YEAR 12/10, Valerie G. 7 YEARS and Matt B. 1 YEAR 12/13!!

UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. We are now in Regular Season for one day tickets, but instead of selling one day, promote our current PARK HOPPER FREE WITH 2 OR 3 DAY TICKETS offer! December 1st Christmas Party is sold out. Almost every park is celebrating the holidays. Animal Kingdom should be promoted with Pandora and is a great way to get your guests to get the hopper tickets. Here is a breakdown of each park:

MAGIC KINGDOM – Very Merry Christmas Party on select nights. Seperate ticketed event. EPCOT – Holidays around the World. Some holiday food and drink offerings around world showcase. HOLLYWOOD STUDIOS – Flurry of Fun. “Snow” on Hollywood Blvd and projections on Tower of Terror. Jingle Bell Jingle Bam! Holiday Fireworks show by Chinese Theater. Vintage holiday decor around the park.

SEAWORLD

SeaWorld has started their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions. Don’t forget to let your guests know about Busch Gardens holiday offerings as well. Free shuttle to Busch Gardens if they do not have transportation!!

UPCOMING EVENTS

House of Blues Dec. 2nd Brent Smith and Zach Myers, Dec. 3rd Jagged Edge, Dec. 5th Jonathan Cain, Dec. 7th Fitz and the Tantrums. Hard Rock Live Dec. 2nd Michael Carbonaro. Amway Center Dec. 2nd Gabriel Iglesias, Dec. 7th Dead and Company.

ORLANDO MAGIC games on 12/1 vs. Golden State Warriors, 12/6 vs. Atlanta Hawks, and 12/8 vs/ Denver Nuggets.

KENNEDY SPACE CENTER Launch Dec. 8th at 1:20 pm.

Please read When to Work message regarding holidays at the Orlando Eye. This is an easy sell for those convention guests you might have who do not wish to visit the parks! Pair it with a dinner reservation to Vito’s or Charleys or even Mango’s and give your coupons!

EMPLOYEE NOTES:

Enjoy the Employee Appreciation Party Sunday! Dress to impress. If you signed up for Seaworld’s Hospitality Days this weekend and you’re scheduled to work, you can go any of those 3 days. Seaworld has informed us that your guests’ tickets will only be valid the day you go since they have had people sell the tickets in the past. These tickets are for you and your guests to enjoy and take advantage of all of the holiday offerings so you can better sell this to guests.

Lots of mistakes on booking Legoland BOGO tickets.  Please review these procedures with your Team Lead or manager before selling. Check the park hours and always give out the times and information to every guest when they purchase tickets.

Happy Birthday to Phillip R. 11/26, Ikram R. 11/29, Kaely R. and Janice B. 11/30, Laura H. 12/3, Corali B. 12/6 and Kevin M. 12/7!!

Happy Anniversary to Shirley C. 8 YEARS 11/26, Caroline L. 1 YEAR 11/29, Teresita G. 1 YEAR 12/2 and Delza H. 3 YEARS 12/7!!

UNIVERSAL

Until January 6th, come celebrate the holidays at Universal! Not only has Grinchmas returned with the classic show telling the story of the Grinch, but Hogwarts castle has a whole new light show along with an all-new Universal’s Holiday Parade featuring Macy’s! Universal themselves said these changes are the biggest they have done in over a decade for the holidays. If you aren’t able to go to the parks yourself before January 6th, in your free time watch the parade and castle show so you can explain it to your guests.

Universal: Mannheim Steamroller will be performing on the weekends inside of Universal. Catch the Universal holiday parade featuring Macys. Festive lights and special offerings inside of Diagon Alley, including holiday performances by Celestia Warbeck.

IOA: See the Grinch and all the Who’s in The Grinchmas™ Who-liday Spectacular. Watch Hogwarts transform at night with a magical light display and some fireworks, along with merry décor and lights.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES.

Disney Regular-: 12/1-12/20

Disney Peak: 11/24-11/26

Disney Value: 11/27 – 11/30

November 26 and 28 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street. Disney has announced that Mickey’s Very Merry Christmas Party for Friday, December 1st is sold out. Please do not attempt to sell tickets for this night. Thank you!

SEAWORLD

Starting on the 24th, SeaWorld will be starting their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions.

UPCOMING EVENTS

House of Blues Nov. 25th Michael Ray, Nov. 28th All Time Low, Dec. 1st The Wildflowers; Tribute to Tom Petty. Hard Rock Live Nov. 25th Classic Albums Live, Nov. 30th Brian Setzer Orchestra.

ORLANDO MAGIC games on 11/29 vs. Oklahoma City Thunder and 12/1 vs. Golden State Warriors. The Orlando Magic have changed the Tiers on two upcoming games:

11/29 – Oklahoma City Thunder – Now Tier 4 (Instead of Tier 2)
12/1 – Golden State Warriors – Now Tier 2 (Instead of Tier 1)

ORLANDO SOLAR BEARS GEEK WEEKEND games on 11/25 (Marvel night) and 11/26 (Star Wars night) vs. South Carolina Stingrays.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3rd at Sea World’s Ports of Call at 6pm. Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

Birthdays and anniversaries coming soon!

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

Disney Regular-: 11/18 – 11/19

Disney Peak: 11/20 – 11/29

Disney Value: 11/27 – 11/30

November 26 and 28 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street.

SEAWORLD

Starting on the 24th, SeaWorld will be starting their Christmas Celebrations (Friday-Sunday’s) which is included in regular park admission. Enjoy multiple shows like Winter Wonderland on Ice and Shamu Christmas Miracles. Smaller children will enjoy Rudolph and Elmo who also have Christmas shows. Talk this up with your guests who want to enjoy holiday festivities along with great attractions.

UPCOMING EVENTS

Hard Rock Live Nov. 22nd Tono Rosario, Nov. 25th Classic Albums Live. Amway Center Nov. 19th Marc Anthony.

ORLANDO MAGIC games on 11/18 vs. Utah Jazz, 11/20 vs. Indiana Pacers.

ORLANDO SOLAR BEARS games on 11/21 vs. Jacksonville Icemen and 11/25 vs. South Carolina Stingrays.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3rd at Sea World’s Ports of Call at 6pm. Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

If you are working on Thanksgiving, thank you. We are grateful.

If you are not selling tickets to guests, there are other ways to make money. Make sure you pass out all of your referral cards, particularly Talk of the Town. You make $3 per ENTRÉE for every referral card turned in. Get people enrolled in City Access. Stamp your pads and walk around the lobby passing them out as a way to “break the ice” with your guests. Pass out referral cards for all of our approved vendors as a welcome packet. Some of our people and making an additional $500 – $600 per month in referrals!!! Why aren’t you?

Happy Birthday to Erika C. on 11/21 and Carolina T. on 11/24!

Happy Anniversary to Tonya M. 3 YEARS on 11/18!

ATTRACTION FOCUS

Your guests want a special experience to make this trip worthwhile that is intimate (or large groups! They can accommodate groups over 100!) and doesn’t take up the whole day. Orlando Balloon Rides should be your first recommendation! Weather permitting, the balloons lift off seven days a week around sunrise. The total experience can last between 3-4 hours but the actual flight is 1 hour. Fly over central Florida and take in the sights, like swamp lands and theme parks. After landing, it is tradition to enjoy a glass of champagne (there is also a non-alcoholic drink option) to celebrate your journey in the sky. You can soar as high as 4,000 ft. in the air! Your commission will also soar so be sure to talk this up to your guests. You never know who would be interested in this memorable trip. All cameras and selfie sticks are welcome. Hotel pick up service is available. Ages 4 and up. Higher rates are for weekend trips. Call (407) 894-5040 to reserve a spot for your guests.

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

Disney Regular-:  11/9 – 11/12; 11/16 – 11/19; 11/23 – 11/26 (Monday – Thursdays)

Disney Peak:  11/13 – 11/15; 11/20 – 11/22; 11/27 – 11/29  (Fridays – Sundays)

Disney Value:  11/30 – 12/2

November 10, 12, 14, 16, and 17 are this week’s dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure. Enjoy hot chocolate and cookies while taking in the Christmas parade and special fireworks. You don’t even need a sweater for the “snow” on Main Street.

SEAWORLD & LEGOLAND

Please advise anyone purchasing Sea World tickets that Antarctica’s ride will continue opening at 12:00pm Monday-Friday.

Legoland is closed Tuesdays and Wednesdays. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays.

UPCOMING EVENTS

House of Blues Nov. 10th Thrice and Circa Survive, Nov. 12th Nacho, Nov. 15th Grizzly Bear, Nov. 17th Keyshia Cole. Hard Rock Live Nov. 10th Primus. Amway Center Nov. 10th Imagine Dragons, Nov. 11th Jay Z, Nov. 14th Pitbull and Enrique Iglesias, Nov. 19th Marc Anthony.

ORLANDO MAGIC game on 11/18 vs. Utah Jazz.

ORLANDO SOLAR BEARS game on 11/12 vs. Florida Everblades.

EMPLOYEE NOTES:

The Employee Appreciation Party will be held the evening of December 3^rd at Sea World’s Ports of Call at 6pm.  Our theme for this year will be a “Hollywood” theme and titled “Stars of the Night” so start thinking about how to dress for the night!

Please the email sent out in When to Work regarding calling out sick. Be courteous to your fellow employees and management. You should only be calling out sick if you are unable to perform your job.

MESSAGE FROM RICK: We are having MAJOR problems with guests getting the wrong Season tickets for One Day Disney and Universal tickets.  ASK THE GUESTS WHAT DATE THEY WILL BE VISITING THE PARK AND THEN PLEASE LOOK AT THE CALENDARS BEFORE SELLING AND PRINTING TICKETS!!!  We had 2 irate guests just this week that got Value tickets for Disney instead of Regular and they were demanding compensation.  I don’t know how many times I have to tell you guys this.  We are going to have the irate guests call each of you directly when you make these mistakes in the future and let them yell at you. Universal Value:  11/1 – 11/18; 11/27 – 12/20. Universal Anytime:  11/19 – 11/26.

If you are not selling tickets to guests, there are other ways to make money.  Make sure you pass out all of your referral cards, particularly Talk of the Town.   You make $3 per ENTRÉE for every referral card turned in.  Get people enrolled in City Access.  Stamp your pads and walk around the lobby passing them out as a way to “break the ice” with your guests.  Pass out referral cards for all of our approved vendors as a welcome packet.  Some of our people and making an additional $500 – $600 per month in referrals!!!  Why aren’t you?

Again, Dollar/Thrifty/Hertz are the first to be used when booking rental cars.  Enterprise is second.  You are NOT to ever book Action or any other company.  They are not approved and anyone using them will be terminated.  We will have shoppers checking on this.  You must use the proper procedures when booking rental cars and put the transaction in the POS so we can track it and make sure you get paid.  Please make sure you enter the guest’s name and the confirmation number.

Happy Birthday to Maria P. 11/11 and Erika C. 11/21!!

WALT DISNEY WORLD

Blizzard Beach will be closed through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. November uses all three seasons for ticket sales.

November 10, 12, 14, 16, 17, 26 and 28 are our Nov. dates for Mickey’s Very Merry Christmas party. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure.

SEAWORLD & LEGOLAND

Please advise anyone purchasing Sea World tickets of the following:

• Antarctica’s ride will continue opening at 12:00pm Monday-Friday

• Kraken will continue to be closed on Tuesday and Wednesday through month end and will now be closed on Nov 7 and 8

Legoland is closed Tuesdays and Wednesdays. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays.

UNIVERSAL

Keep in mind Universal is in VALUE season until Thanksgiving week. HHN- Last day for event is 11/4. Starting November 18th, Universal will kick into holiday mode with Grinchmas, Macy’s parade and for the first time ever Hogwarts castle will be decked out in it’s holiday lights. This event is included in regular park admission so be sure to recommend park to park tickets so your guests can experience all of the holiday offerings.

UPCOMING EVENTS

House of Blues Nov. 3rd Saved by the 90’s, Nov. 9th Niall Horan, Nov. 10th Thrice and Circa Survive. Hard Rock Live  Nov. 3rd Reik, Nov. 4th My Favorite Murder, Nov. 10th Primus. Amway Center Nov. 10th Imagine Dragons and Nov. 11th Jay Z.

ORLANDO MAGIC Games on 11/3 vs. Chicago Bulls, 11/5 vs. Boston Celtics and 11/8 vs. New York Knicks.

ORLANDO SOLAR BEARS games on 11/4 vs. Florida Everblades, 11/7 and 11/9 vs. Greenville Swamp Rabbits.

EMPLOYEE NOTES:

Know someone who would be a great fit for AGS? Refer someone and get $100 Visa card for anyone that is hired and stays with us for at least 90 days. Our Employee Appreciation Party will be on Sunday, December 3^rd at Sea World’s Ports of Call.  More information will be coming shortly.

We are having issues with our rental car volume dropping with Dollar/Thrifty/Hertz.  This is a reminder that you are ONLY able to book rental cars with Dollar/Thrifty/Hertz and Enterprise using the proper AGS codes when making the bookings.  Action or any other company is NOT to be used.  Anyone using a non-approved rental car company will be terminated.  We have shoppers out checking on this and anyone caught trying to book with Action or any other unapproved company will be immediately fired.  The ONLY exceptions for using a non-approved rental car company is if you have them in your lobby.  FYI, Dollar/Thrifty/Hertz pays us the most commission so you make the most when booking through them.  Enterprise is second.  Again, you MUST use the proper Referral Codes so we can make sure you get paid correctly and be sure to put it in the POS so we can track it with all of the information.

You are responsible to make sure the location is stocked before you leave. Make a list in the morning of supplies you need and give to the runner when he arrives to pick up the deposit. If you give a list of supplies needed and the runner does not bring the supplies back to you then send an email to sales@allguest.com(goes to all managers) with the list of supplies you gave to the runner and that he did not bring them back to stock you.

Happy Birthday to Delza H. on 11/6!

Happy Anniversary to Krystal P. 1 YEAR on 11/3!

WALT DISNEY WORLD

Blizzard Beach will be closed from this Sunday October 22 through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. October 27-29 are PEAK.

November 9, 10, 12, 14, 16, 17, 26 and 28 are our (Nov.) dates for Mickey’s Very Merry Christmas Party. We will be giving you ticket pricing ASAP. Just like the Halloween parties, this is a separate ticketed event and if your guests are not attending the event on a party day, you must inform them of the park’s early closure.

SEAWORLD & LEGOLAND

SeaWorld Halloween Spooktacular is ending this weekend so be sure to talk this up to families with small children.

Orlando Eye until 11/4: Nightly at 8 pm, and additionally at 10 pm on Fridays and Saturdays, experience Spooky Nights. Over 64,000 LED lights will bring the tallest observation wheel on the United States East Coast to life in a kaleidoscopic ten-minute show syncronized to an iconic Halloween soundtrack.

Legoland is closed Tuesdays and Wednesdays. Brick or Treat ends this weekend besides Halloween’s event. This event will have fireworks with the exception of Halloween night’s event. Special characters and trick or treating plus all of the rides and attractions at Legoland are sure to keep your guests happy and busy during their day at the park. Just like Seaworld’s Halloween Spooktacular, this event is INCLUDED with regular admission. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays.

UNIVERSAL

Keep in mind Universal has ANYTIME prices on Friday-Sunday. HHN- Last day for event is 11/4. We will be selling ONLY the Sunday – Friday FLEXTICKET. Always check the calendar. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO HHN, TELL THEM THE PARK CLOSES EARLY FOR HHN GUESTS.

Starting November 18th, Universal will kick into holiday mode with Grinchmas, Macy’s parade and for the first time ever Hogwarts castle will be decked out in it’s holiday lights. This event is included in regular park admission so be sure to recommend park to park tickets so your guests can experience all of the holiday offerings.

UPCOMING EVENTS

House of Blues Oct. 28th Third Eye Blind, 29th Red + 10 years, 30th and Nov. 2nd Human Condition Part 3, and Nov. 3rd Saved by the 90’s. Hard Rock Live Oct. 28th So You Think You Can Dance Live, Nov. 3rd Reik. Amway Center Nov. 2nd Andre Rieu.

ORLANDO MAGIC Games on 10/27 vs. San Antonio Spurs and 11/3 vs. Chicago Bulls.

ORLANDO SOLAR BEARS games on 10/28 and 10/29 vs. Atlanta Gladiators and 11/1 vs. Florida Everblades.

EMPLOYEE NOTES:

Know someone who would be a great fit for AGS? Refer someone and get $100 Visa card for anyone that is hired and stays with us for at least 90 days.

Happy Birthday to Amando O. 10/28, Jose M. 10/30, Aminah A. 10/31 and our owner Linda Piesko 10/31!!

Happy Anniversary to Kelci B. 7 YEARS 10/28, Rick S. 27 YEARS!! 10/29, Mahvash J. 12 YEARS 10/31, Lauren M. (me!) 1 YEAR 11/1, Andrea R. 9 YEARS 11/2, Veronica R. 2 YEARS 11/2 and Krystal P. 1 YEAR 11/3!

WALT DISNEY WORLD

We have many Halloween parties this next week with parties on Oct. 22, 24. and 26! These are the last dates we are selling. Guests can enter the Magic Kingdom as early as 4 pm at the turnstile. Unlimited trick or treating, special merchandise on sale that you can only get at the event, 360 degrees fireworks, Halloween parade, special character meet and greets and plenty more! IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO THE HALLOWEEN PARTY, TELL THEM THE PARK CLOSES EARLY FOR PARTY GUESTS.

Blizzard Beach will be closed from this Sunday October 22 through January 7th 2018 for yearly renovations. ASK YOUR GUESTS WHAT DAY THEY ARE GOING FOR ANY 1 DAY SALES. October 20-22, and 27-29 are PEAK.

Congrats to Karen Vila for winning the Cirque incentive!!

SEAWORLD & LEGOLAND

SeaWorld has started Halloween Spooktacular on the weekends which is INCLUDED in regularBrick or Treat at Legoland Florida admission. The ORLANDO EYE is celebrating Halloween with Halloween décor in select capsules as well as the free Coke capsules. If guests are looking for something to do after their day in SeaWorld, this is a great add-on! Madam Tussand’s Wax Museum has also added a little Halloween by making their Tom Hanks figure into David. S. Pumpkins character as seen on SNL, so young adults would enjoy this as well.

Legoland is closed Tuesdays and Wednesdays. Brick or Treat starts October 14th on weekends only. This event will have fireworks with the exception of Halloween night’s event. Special characters and trick or treating plus all of the rides and attractions at Legoland are sure to keep your guests happy and busy during their day at the park. Just like Seaworld’s Halloween Spooktacular, this event is INCLUDED with regular admission. If your guests do not have transportation, please let them know about the FREE SHUTTLE leaving from the Orlando Eye that is convenient for them! Please keep in mind that the water park is closed weekdays. The maps we have are wrong for October–water park will be open on weekends only from 11-5.

Some of you are not printing tickets correctly out of the Legoland Gifting (Touring) store.  Only MATCHING tickets should be printed out of this store.  In other words, if you are selling 2 Adult Legolands and giving 2 Free, you can use only this store.  Any ADDITIONAL tickets must be printed out of the Guest Services (Non-Touring) store.  So if you have 2 Adults and 3 Children, you must print the 2 Adults and 2 Children in the Touring store, log out, log in to the Guest Services store (Non-Touring) and print the additional child ticket.  If you print any additional Children or Seniors out of the Gifting store, the cost is $10 higher and you will be charged this difference.  Please contact your Team Lead or manager if you have questions.

UNIVERSAL

HHN- We will be selling ONLY the Sunday – Friday FLEXTICKET. This allows the guest to choose ANY date for any night that they have the event that is between Sunday and Friday. Obviously they do NOT have the event every night every week, so you need to check the calendar. They NEVER have events on Mondays or Tuesdays. Always check the calendar. We will NOT BE SELLING ANY SATURDAY NIGHTS. If a guest wants a Saturday night, tell them that is the most crowded night and the lines will be extremely long. But if they insist, they will need to buy them online or at the gate. We will have 2 prices in the POS systems: Advance Purchase – $84 including taxes, and Same Day – $118 including taxes. If you get pushback on the same day, contact your lead or manager for approval on a price match. IF YOUR GUESTS ARE GOING ON A PARTY DAY BUT NOT GOING TO HHN, TELL THEM THE PARK CLOSES EARLY FOR HHN GUESTS.

UPCOMING EVENTS

House of Blues Oct. 20th Descendants, 26th Damian Marley, 28th Third Eye Blind. Hard Rock Live Oct. 28th So You Think You Can Dance Live. Amway Center Oct. 21st Tim McGraw and Faith Hill, 22nd Halsey, 26th Santana.

ORLANDO MAGIC Games on 10/24 vs. Brooklyn Nets and 10/27 vs. San Antonio Spurs.

EMPLOYEE NOTES:

The spinners are to be used when you receive a referral card that states free gift with purchase. When the guest gives you this card they must purchase a minimum of 2 tickets then you can give them a spinner for each ticket purchased.

Happy Birthday to Rocky D. 10/17, Mercedes P. 10/20, Jonathan C. 10/21, Margoth D. 10/22, Donna A. 10/23 and Ariana T. 10/25!

Happy Anniversary to Michel P. 3 YEARS 10/14, Yamilee C. 1 YEAR 10/22 and KB 4 YEARS 10/24!