Everyone should have received the laminated Magic seating chart, pricing and booking procedures. We still have 2 seats available to sell through the office. They are in Section 111, Row 8, Seats 12 & 14 and they are ON THE AISLE next to Section 112 – GREAT SEATS! These are Terrace B seats so that’s the pricing you will quote. If you sell these seats, you WILL need to collect the money – PREFERABLY cash. Call Rick S. or Kymry to check on availability and they will review the procedures with you. You DO NOT put these seats in the POS. Since there are only 2 seats, if you have any other size party, you will let the guest pick the price level they want to get and call the Magic DIRECTLY at 407-916-2969. Make sure you have all of the information ready to go when you call in the reservation. You DO NOT collect money but give the guest’s credit card number over the phone. The Magic collect the money. If no one answers at the Magic, leave all of the information on the voicemail. Unless there is a message on the voicemail saying the game is sold out or a certain section is sold out, YOU CAN ASSURE THE GUEST THAT THEY WILL HAVE SEATS IN THE PRICE LEVEL THAT THEY WANT. PUT THESE IN THE POS AND LEAVE THE AMOUNT AS $0 BECAUSE YOU ARE NOT COLLECTING MONEY. Use Category “31” for Terrace or Club seats and “32” for Promenade. Print a voucher for the guest and have them take it to Will Call at least 1 hour prior to the start of the game to pick up their tickets. If you are unsure of ANYTHING, call a lead or a manager and we will help you! We would rather get a call from you than have you make a mistake.

MEETING REVIEW
Thanks to all of you who came to the meeting. Although it went a little long, we appreciate all of you coming, especially those of you who were off that day. The food was delicious and we would like to make sure we send referrals to Wildside and Pacino’s!

HOWL O SCREAM – SUGGEST IT
We really need to concentrate on selling more Howl-O-Scream tickets. If you have anyone going to HHN, suggest HOS too! It is much less crowded and the lines are shorter! If someone needs a hotel in Tampa, go to allguest.com and click on “Book Hotel” at the top to help your guests with rates and help them book. Howl-O-Scream runs Thursday, Friday and Saturday nights through 11/1. Gate price is $89 + tax, but we are offering our tickets at $65 + tax. If your guest mentions that they saw them online for $45, $50, or $55, we CAN honor those prices! You can verify the prices at seaworldparks.com/howloscream-tampa. Use the pencil and edit the price down to that rate. The advantage of buying the tickets from us is that even though the event starts at 7:30, our tickets allow admission at 5 pm to enjoy select rides in Egypt, Congo and Pantopoia!

DOLLAR 60% COMMISSIONS!
Remember, we are paying 60% during the month of October on online bookings! Let’s get more Dollar rentals!

UNIVERSAL 3RD DAY FREE TICKETS
Universal has started the 2 Day with 3rd Day Free special. These tickets will be valid through June 7th of next year, with a BLOCK OUT OF 12/26-1/3/15. Please keep this in mind when doing any APS sales. You will enter these in the POS as a regular 2 Day Base or 2 Day Park-to-Park Universal ticket but print the 3rd Day Free tickets. Remember, if the guest wants the 2 Day PTP with Wet ‘n Wild, you ALWAYS print the 3 Park Unlimited ticket.

CREDIT CARD FRAUD
Again, for any sales of more than 4 tickets, all members of the party must be in front of you and you MUST do an address verification with Merchant Services. If you are suspicious, you can also call Merchant Services and do a “Code 10”.

PROFESSIONALISM
Let’s keep working on professionalism. This means looking neat and clean with a pressed uniform and nametag, being attentive to guests in the area and standing when a guest approaches, being helpful and going above and beyond for every guest, and always finding the answer for a guest. Google it, or call a lead or manager if you can’t find an answer. And above all, SMILE!

USE DOWNTIME TO LEARN
When you guys aren’t busy, go through the POS and click on all of the buttons available. There may be a lot of things we sell that you aren’t familiar with, like Ziplines, Horseback Riding, and Swimming with Manatees. Some of these things are very profitable with great commissions!

RED COACH BOOKINGS
Remember if you have a guest looking to go to Miami, Ft. Lauderdale or any other major cities in Florida, call a lead or manager to help you book this.

VICTORY IS SAILING AGAIN!
This is GREAT commission so let’s book more Victory Casino Cruises!

UPCOMING FAMS
10/24 – Orlando Magic, 5 pm

DUAL OPC/GUEST SERVICES
You guys are awesome! Keep up the good work! On your downtime, remember to review “How to Overcome Objections” in your pitch book!

GIFTING CORNER
Keep up the good work on the EPA incentive! Don’t forget to print a quote receipt with every 7 Day EPA sale and write the OPC’s name, your name, and the location on the receipt and send it to the office with your paperwork.

MOD FOR SATURDAY – ANA MARIA
Saturday 10/18, the MOD is Ana Maria.

Employee Notes: Congrats to KB for 1 year on 10/24! Happy Birthday to Paula on 10/23! Congratulations to Steve and Connie for selling the most HOS and winning SW tickets and Up Close Tours!

Our next MANDATORY STAFF MEETING will be Wednesday, 10/15 at Wildside BBQ located at 7725 W. 192. If you’re coming off of I-4 you go west on 192, pass the Disney entrance and it will be just past Sherberth Road on the right. The meeting will be from 12:30 – 2:30, lunch will be served and you will be paid. We expect EVERYONE to be there. The only excuses we will accept is if you are in school or if you work a location that cannot be closed. See you then!

HOWL-O-SCREAM AT BUSCH GARDENS
There are only a few more days left for the incentive! The top seller from both the Guest Service team and the Gifting team will receive 2 Sea World tickets and an Up Close encounter of their choice! Remember, Howl-O-Scream runs Thursday, Friday and Saturday nights through 11/1. Gate price is $89 + tax, but we are offering our tickets at $65 + tax. If your guest mentions that they saw them online for $45, $50, or $55, we CAN honor those prices! You can verify the prices at seaworldparks.com/howloscream-tampa. Use the pencil and edit the price down to that rate. The advantage of buying the tickets from us is that even though the event starts at 7:30, our tickets allow admission at 5 pm to enjoy select rides in Egypt, Congo and Pantopoia! Sell these tickets! The commission is high!

SEA WORLD’S HALLOWEEN SPOOKTACULAR
Weekends in October, starting 10/4, Sea World will be doing their annual Spooktacular event through 10/26. This is included in ANY DAY admissions and runs from 12pm – 8pm. Remember, this is a WEEKEND event, so the guest MUST have the “ANY DAY” tickets at $75 + tax or any COMBO ticket to enjoy the free candy, shows and events. The $50 weekday tickets WILL NOT BE VALID for these events.

DOLLAR 60% COMMISSIONS!
Remember, we are paying 60% on online bookings! Let’s get more Dollar rentals!

LEGOLAND “BRICK OR TREAT”
Legoland is also doing a similar thing as Sea World with their “Brick or Treat”. They have Trick or Treat stations set up in the park during weekends in October, and this is free with regular park admission. Don’t forget the park is CLOSED Tuesdays and Wednesdays, and the Water Park is ONLY OPEN ON WEEKENDS!

CREDIT CARD FRAUD
We are still having problems with credit card fraud. Again, for any sales of more than 4 tickets, all members of the party must be in front of you and you MUST do an address verification with Merchant Services. If you are suspicious, you can also call Merchant Services and do a “Code 10”. Also, verify the room number with the Front Desk. We do NOT sell tickets to anyone not staying at the hotel. Most of the time they are attempting to purchase 2 Day Disney Hoppers. The most recent one used the name Theresa Young and Marcus Darden and had a New Mexico ID, but said they had just moved there from New York and the rest of their party was at Golden Corral.

LATENESS
We recently fired someone who was perpetually late and we will be doing more of the same. We give each of you a 7 minute grace period, so please make sure you are on time.

LOOKING FOR GREAT PROSPECTS!
If any of you know of someone that is looking for a job that is outgoing with a great personality, has a lot of park and area knowledge, and can work ANYTIME, including nights and weekends, please have them call Rick S. or Armando in the office to set up an interview.

VICTORY CASINO DRY DOCK UPDATE
Dry Dock has been extended through 10/13 and will resume sailings on 10/14.

DO NOT SAVE PASSWORDS
Please do not save your passwords on the computers-including the AGS page. It defeats the purpose of having passwords!

LOCATION LOST BECAUSE OF STAFF
Here’s why we harp on all of you about professionalism. We just lost one of our best locations because the GM felt our staff did not perform professionally. Here’s what we expect from each of you: Look professional –Make sure your uniform is pressed and clean and you’re wearing your nametag; Be attentive to guests –Stay off your cell phones. Don’t be playing games or using the computer for non-business purposes. Greet the guest with a smile! Answer questions in a professional manner. If you don’t know that answer, use your resources to find out. Stand up when a guest is in front of you! It looks very unprofessional to be sitting down when working with a guest. We will be monitoring these things and will expect each of you to adhere to these rules.

CODES CHANGING – CALL OFFICE
We will be changing all of the key box codes over the next couple of weeks. Please call the OFFICE the day BEFORE your shift to find out.

UPCOMING FAMS
10/14 – Clearwater Aquarium, 8:30 – 5                                                                                                 10/14 – Forever Florida, 9 am OR 1 pm                                                                                                       10/24 – Orlando Magic, 5 pm

DUAL OPC/GUEST SERVICES
It’s really picking up and you guys are doing a great job booking tours! Make sure you talk to everyone, and don’t PRE-JUDGE people! That person you pre-judge just may be someone that buys!

GIFTING CORNER
We’re on pace to meet the goal! As of 10/8, here are the top 4 AGS reps: Anne – 41; Val – 39; Dimary – 34; and Eddie – 33! Don’t forget to print a quote receipt with every 7 Day EPA sale and write the OPC’s name, your name, and the location on the receipt and send it to the office with your paperwork.

MOD FOR SATURDAY – RICK S.
Saturday 10/11, the MOD is Rick S.

Employee Notes: Congrats to Diane for 2 years back on 10/12, Steve for 3 years on 10/12, Melissa for 4 years on 10/12, and Teresita for 7 years on 10/17! Happy Birthday to Leah on 10/13!

UNIVERSAL’S HALLOWEEN HORROR NIGHTS 24!

Let’s go over a few things with Halloween Horror Nights Sales. First of all, the tickets are listed in the POS in Category 19, “Misc. Special Events”. The Sunday – Thursday tickets are listed as “HHN Any One Night Sun – Thurs ($20 Off)” and they are listed in Instant Ticket Wizard as ”HHN Non-Res Sun-Thurs”. Although it says they are for Non-Florida residents, if a Florida Resident does not want the hassle of having to get a Coke can and buying the tickets online, you CAN sell them to Florida Residents. The Friday – Saturday tickets are listed in ITW as “HHN Same Day Non-FL Res”. Again, if a Florida Resident wants to avoid the hassle and buy them from you, they are more than welcome. THERE ARE NO FLORIDA RESIDENT DISCOUNTS AT THE GATE. They are only available by getting a Coke can and entering the UPC code on the HHN Website and buying them in advance. Don’t forget the 2 or 3 Day PTP Combos with HHN are valid for ONLY ONE admission to HHN Sunday – Friday. SATURDAY NIGHT ADMISSIONS TO HHN ARE NOT INCLUDED ON THE COMBOS. If the guest wants to go to Universal during ONE day and stay in the park for HHN on the SAME night, DO NOT sell them the HHN ticket. Only sell them the single day ticket to the park and have them purchase the “Add-On Ticket” at the park. As always, we do NOT sell the Frequent Fear or Express passes.

HOWL-O-SCREAM AT BUSCH
Howl-O-Scream starts 9/26 and runs Thursday, Friday and Saturday nights through 11/1. Gate price is $89 + tax, but we are offering our tickets at $65 + tax. If your guest mentions that they saw them online for $45, $50, or $55, we CAN honor those prices! You can verify the prices at seaworldparks.com/howloscream-tampa. Use the pencil and edit the price down to that rate. The advantage of buying the tickets from us is that even though the event starts at 7:30, our tickets allow admission at 5 pm to enjoy select rides in Egypt, Congo and Pantopoia! Sell these tickets! The commission is high!

MNSSHP TICKET UPDATE
The remaining dates we can sell are 9/26 and 9/28. We have a VERY limited amount of Adult tickets left. The runners will be carrying an updated sheet telling them where the remaining tickets are located. If you don’t have enough tickets for a sale, call the runner or a manager.

VICTORY CASINO CRUISE GOING TO DRY DOCK
Victory will be down for dry dock from 9/29-10/10. Please DO NOT sell tickets for Victory Casino Cruise during this time.

SEA WORLD’S HALLOWEEN SPOOKTACULAR
Weekends in October, starting 10/4, Sea World will be doing their annual Spooktacular event through 10/26. This is included in ANY DAY admissions and runs from 12pm – 8pm. Remember, this is a WEEKEND event, so the guest MUST have the “ANY DAY” tickets at $75 + tax or any COMBO ticket to enjoy the free candy, shows and events. The $50 weekday tickets WILL NOT BE VALID for these events.

4 PARK BUNDLE – MUST BE COMBO
We still have a couple of people who are not printing the correct tickets and are losing money. Again, the 4 Park Bundle is an AGS created package that gives ONE VISIT PER PARK. This means you should print a 2 Day Base Universal ticket and the new SW/AQ Combo ticket that gives ONE admission for each of these parks and is good for use for 1 year. The 5 Park and 6 Parks will get the Length of Stay tickets for SW/AQ or SW/AQ/BG and the 3 Park Unlimited Universal tickets.

DISNEY LITHOGRAPHS
We still have plenty of the Seven Dwarfs lithographs in the office. If you need any, please let a manager know and we will get them to you. These should be offered to anyone that purchases a 3 Day or higher Disney ticket.

DISNEY 4 PARK VALUE TICKET
This ticket can ONLY be sold in timeshare locations or locations that house timeshare owners, NOT hotels. Sorry!

SELL AQUATICA TICKETS!
Aquatica is now our HIGHEST profit Water Park! Not only is it beautiful with great kid’s areas and nice white sandy beaches, but you make the most money on it! If I was you, if you have a guest asking for a good water park, this is the FIRST one I would suggest! We only have a few more days left for the Aquatica incentive! The NEXT Sea World incentive will be for Howl-O-Scream ticket sales and will run from 9/29 – 10/12!

DUAL OPC/GUEST SERVICES
Thanks to those of you who attended class this week. Those of you who didn’t attend will be scheduled next week. We had 3 sales last week. Great job! You should pre-gift when a guest is in a hurry to get to the parks. Many times they like the offer but say they don’t have the time so offer to pre-gift them!  That way they can get to the parks and go to the resort the next day!

GIFTING CORNER
Diamond has been charged with selling 832 – 7 Day EPA’s from 9/22 – 11/2. If a guest wants a 2 Day PTP, print the EPA! The AGS person who prints the most EPA’s (with a minimum of 20) will receive a $100 cash bonus! All other sales will be put into a drawing to receive another $100 bonus! Be sure to write the OPC’s name on a quote receipt and send it in with your paperwork so they can get credit too!

DOLLAR 60% COMMISSIONS!
For the month of October, we will be offering 60% commissions on all Dollar Rental Car bookings made online only. The leads will be training each of you.

RED COACH FOR TRIPS TO MIAMI
All leads have now been trained on booking Red Coach shuttles. If you have a guest interested, call a lead or a manager if needed. These buses leave from a terminal on McCoy Road, so the guest will need to get a taxi to that location.

MOD FOR SATURDAY – RICK S.
Saturday 9/27, the MOD is Rick.

Employee Notes: Happy Birthday to Darren on 9/27, Rolando on 9/29, and KB on 10/3! Congrats to Barbara for 2 years on 10/2! Please welcome Juan Rivera, Alan Felix and Brenda Roman to AGS!

This weekend through November 1st marks the 24th year of HHN, and we are selling tickets. Here are a few key things to keep in mind: Our sales should be focused on NON-FLORIDA Residents. If you have FL residents at your desk, there are numerous options for them to buy them online and get deep discounts – lower than our cost on the tickets. So always ask “Are you a FL Resident?” before selling the tickets. The Combo tickets offer the best value and commissions. Be sure to ask the guest if they will also be visiting the parks. We offer the 2 Day Park-to-Park w/HHN and the 3 Day PTP w/HHN. These tickets offer 2 or 3 Days to the parks PLUS ONE NON-SATURDAY admission to HHN during the 14 day period the tickets are valid. These tickets are a great deal because they offer $70 off the gate price. If the guest wants to go to Universal during ONE day and stay in the park for HHN on the SAME night, DO NOT sell them the HHN ticket. Only sell them the single day ticket to the park and have them purchase the “Add-On Ticket” at the park. We cannot match these prices. As always, we do NOT sell the Frequent Fear or Express passes. If you are able to assist the guest in booking an Express Pass, you can, but we do not collect the money. Like Disney FL Resident passes you have to get the credit card number and input it and Universal charges it.

MULTI-DAY PTP w/WET ‘N WILD
Remember, if you have a guest wanting a Multi-day Universal w/ WW you always print a 3 Park Unlimited ticket. Our cost is LOWER on that ticket. You should enter the ticket in the POS as a 3 Park Unlimited and using the pencil, adjust the price down to match the price of the 2 or 3 Day PTP w/Wet ‘n Wild.

DUAL OPC/GUEST SERVICES
While it’s slower, use this time to pitch every guest. You can spend more time talking to them and being more thorough with qualifying. Keep up the good work!

GIFTING CORNER
The 4 Park Timeshare Owner’s ticket is now activated in Connect only. It is NOT available by swiping shells through DTC. It is listed in General Admissions under “Timeshare Promotions”. It can be sold at all gifting locations, as well as any other hotels or resorts that house timeshare owners. Just to clarify, this ticket is a 4 PARK ticket, meaning the guest has to go to ALL 4 PARKS and cannot repeat any park. They have 14 days to use all 4 parks. They CAN be readmitted to the same park in the same day. They can also go to more than 1 park in the same day, but that eliminates that park from usage. In other words, if they go to Magic Kingdom and Epcot in the same day, they will only have Hollywood Studios and Animal Kingdom left on the ticket. The ticket DOES NOT include any additional options (like a Water Park) and CANNOT be changed or upgraded in any way (like adding additional days, or hopping). If the guest wants the option available to upgrade the ticket, you will need to sell and print the Magic Your Way ticket as usual. These tickets also have Fast Pass capability. The guest would use the Will Call Reservation number to register. Call a lead or a manager if you have questions. Also, with HHN and the early closures, the EPA tickets now offer admission at 7 am!

SEA WORLD TICKET CHANGES
Effective immediately, Sea World has changed their pricing structure. The Monday – Friday ticket is now $5 more, and the “Any Day” ticket is now $10 less. Also, they are offering specials on combos – $109 for SW/BG/AQ, $99 for SW/BG and $89 for SW/AQ. These tickets are good for ONE year from issue, but ONLY ALLOW 1 ADMISSION PER PARK. So if a guest wants unlimited use for 14 days, you will still need to sell the Length of Stay passes.

BUNDLES / FLEX TICKETS
With the 4 Park Bundle it gives the guest 1 park per day, so you will now print a 2 Day Base Universal and a SW/AQ Combo ticket, NOT the Length of Stay. All other FlexTickets will get Length of Stay tickets.

HOWL-O-SCREAM AT BUSCH GARDENS
Howl-O-Scream starts 9/26 and runs Thursday, Friday and Saturday nights through 11/1. Pricing varies (depending on the night of the visit) at either $45, $50, $55 or $65. Although we have them listed in the POS at $65 for the peak nights, if you sell any of the other nights, use the pencil and edit the price down to the going rate. Look up the rates on the Howl-O-Scream homepage. The commission on these tickets is VERY high!

CIRQUE DISCOUNTS CONTINUING
Disney has announced that Cirque will be continuing their current discounts through December 19th.

PROOF OF INSURANCE PAYMENTS
Guys, please make sure you send in your proof of medical insurance payments every month AS SOON AS YOU MAKE the payment so we’re not trying to chase them down each month. That way we can pay your reimbursements in a timely manner.

DOLLAR 60% COMMISSIONS!
For the month of October, we will be offering 60% commissions on all Dollar Rental Car bookings made online only. The leads will be training each of you on how to do these bookings.  It is very simple!

DISNEY WINNERS
Congratulations to the final week’s winners of the Disney Incentive: Guest Services: Rafael and Miriam; Gifting: Nicole and KB. Each of you gets 2 Disney Water Park annual passes. Great job to you all!

LOOKING FOR MORE STAFF
We are still looking for more GREAT people to join our team! The ideal candidates should have great personalities, be outgoing, knowledgeable about the attractions and area, and willing to work ANYTIME, including nights and weekends. When those people are hired and trained, we need to move more people over to gifting. So if any of you would like to join the gifting team, let Katwyn know.

MOD FOR SATURDAY – ANA MARIA
Saturday 9/20, the MOD is Ana Maria.

Employee Notes: Happy Birthday to Nicole on 9/25 and Claudia on 9/26! Congrats to Alejandro for 1 year on 9/23!