WALT DISNEY WORLD

The ‘Conv 2Day Base + 1’ should not ever be replaced for the ‘TS 2Day Base+1’. The ‘Conv 2Day Base+1’ is only allowed to be sold to customers that are in town for business. We are in PEAK season until July 23rd. Remember that the Disney 4 Park Magic ticket MUST be used for ONE VISIT each to the Magic Kingdom, Epcot, Hollywood Studios and Animal Kingdom. Absolutely NO REPEATING of any of the parks. Continue to let guests know fast passes might not be available for Pandora’s attractions. June 5th started off Epcot’s Sounds Like Summer Concert Series. These are the next bands to perform:

June14 – 20: 2U – A Tribute to U2

June 21-26: Mike DelGuidice & Big Shot – A Tribute Billy Joel Show

– Tickets are valid for AFTER 4 PM admission any one day from June 12 – June 29, and July 5 – July 31, 2017.  (Blocked out from 6/30 – 7/4).

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket. 2 Park Tickets CANNOT be used for Volcano Bay. We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets. If your guests wants a 5 Day, please call a manager and we will activate it for you. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!
Occasionally, Volcano Bay limits attendance inside the park so that guests can have the experience created for them. They are working with some guests to reschedule their visits and to be as accommodating as possible. Guests have the option to come back later and to stay in touch by visiting UniversalOrlando.com<http://universalorlando.com/>, calling 407-817-8317, speaking with any Guest Services Team Member, or by following @UniversalORL on Twitter.

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. Kraken has re-opened with it’s virtual reality feature. Guests can still ride Kraken without the VR.

*HOSPITALITY EVENT* Sign up on the hospitality perks website to RSVP for a special preview! You have the opportunity to be one of the first to experience SeaWorld’s all new virtual reality coaster, Kraken Unleashed and SeaWorld’s new bubble spectacular show, POP. Check in for the event is from 5 – 7pm. You will receive your exclusive Kraken Unleashed ride time at check in. At 7:30 pm, please attend a training session on all of our new summer experiences and your exclusive POP showing. After the POP show, two meal vouchers will be given to each Perks member (one for you and one for your guest). Once the sun goes down, the night comes to life at SeaWorld’s all-new Electric Ocean. You will explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and end the night with our new, nightly fireworks show Ignite at 10pm. Just pick your event date; June 19th or June 21st.

UPCOMING EVENTS

House of Blues June 16th Saved by the 90s, June 17th Carlos Daniels. Hard Rock Live June 17th Jim Jeffries.

Kennedy Space Center Rocket Launch June 17th at 2:10 pm.

The next Orlando City game is Saturday June 17th vs. Montreal Impact. We are not talking up these games enough. The prices are very reasonable and range from $37 to $87. If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days. If your location can fit a “Kaka” standup and it’s allowed, please let us know so we can put one there. Let’s be sure to mention OCSC to every guest this week! The next home game isn’t until July 5th. Anyone that has the company issued Orlando City shirts can wear them the day before the game or game day or both.

EMPLOYEE NOTES:

We really need to concentrate on improving sales on attractions other than Disney and Universal. Every guest should be pitched on Sea World, Legoland and Kennedy Space Center. Also, you need to pitch DINNER SHOWS to every guest. Dinner shows are some of our highest profit tickets. Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows. Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern and Sleuth’s Mystery Dinner show for adults.

Happy Birthday to Mike G on 6/22!

Happy Anniversary to Janice 26 YEARS, Mariana 3 YEARS and Jenna M. 1 YEAR all on 6/23!

Happy Father’s Day to all you dads out there!

WALT DISNEY WORLD

The ‘Conv 2Day Base + 1’ should not ever be replaced for the ‘TS 2Day Base+1’. The ‘Conv 2Day Base+1’ is only allowed to be sold to customers that are in town for business. We are in PEAK season until July 23rd. Remember that the Disney 4 Park Magic ticket MUST be used for ONE VISIT each to the Magic Kingdom, Epcot, Hollywood Studios and Animal Kingdom.  Absolutely NO REPEATING of any of the parks. Continue to let guests know fast passes might not be available for Pandora’s attractions. June 5th started off Epcot’s Sounds Like Summer Concert Series. These are the first two bands to perform for it:

• June 5 – June 11: Don’t Look Back – Boston Tribute Band
• June 12 – June 18: Hotel California – A Salute to the Eagles

There is something *new* at each Disney park. Hollywood Studios has a nightly concert series featuring a live orchestra performing Pixar songs! Of course Pandora in Animal Kingdom is what we should be telling all of our guests about. Magic Kingdom has an amazing new fireworks show, Happily Ever After. Guests can even get light up cotton candy to watch the show. And Epcot has their summer concert series and FROZEN which is new to many guests.

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. If a guest wants to buy a ticket from us that includes Volcano Bay, they MUST buy a 3 Park ticket. 2 Park Tickets CANNOT be used for Volcano Bay. We will only be activating a limited number of tickets – 2, 3, and 4 Day tickets. If your guests wants a 5 Day, please call a manager and we will activate it for you. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

Did you know that the Universal Ticket Wizard site has a FILTER option? This is a great way to make sure you are selling the correct ticket. Try using it next time you sell Universal tickets!

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. June 16th is the reopening of Kraken, which will be the only virtual reality coaster in Florida currently. Inform your guests of this so they get excited and want to visit. Don’t forget to mention Discovery Cove to boost your commission!

*HOSPITALITY EVENT* Sign up on the hospitality perks website to RSVP for a special preview! You have the opportunity to be one of the first to experience SeaWorld’s all new virtual reality coaster, Kraken Unleashed and SeaWorld’s new bubble spectacular show, POP. Check in for the event is from 5 – 7pm. You will receive your exclusive Kraken Unleashed ride time at check in. At 7:30 pm, please attend a training session on all of our new summer experiences and your exclusive POP showing. After the POP show, two meal vouchers will be given to each Perks member (one for you and one for your guest). Once the sun goes down, the night comes to life at SeaWorld’s all-new Electric Ocean. You will explore exotic worlds of light and music filled with glowing sea creatures, DJ entertainment, and end the night with our new, nightly fireworks show Ignite at 10pm. Just pick your event date; June 19th or June 21st.

CONGRATS TO OUR 6 INCENTIVE WINNERS!

UPCOMING EVENTS

House of Blues June 9th Ozzy Tribute, June 10th Yacht Rock Revue, June 14th Yngwie Malmsteen. Hard Rock Live June 17th Jim Jeffries.

Kennedy Space Center Rocket Launch June 17th at 2:10 pm.

The next Orlando City games are Wednesday June 14th vs. Miami FC and Saturday June 17th vs. Montreal Impact.  We are not talking up these games so everyone’s goal should be to sell at least 4 tickets this week.  The prices are very reasonable and range from $37 to $87.  If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days.  If your location can fit a “Kaka” standup and it’s allowed, please let us know so we can put one there.  Let’s be sure to mention OCSC to every guest this week and meet our goal of selling 4 tickets each!

EMPLOYEE NOTES:

In association with the I-Ride Trolley, every Gray Line Kennedy Space Center tour sold, will receive a 1 day Hop On Hop Off ticket for the I-Ride with the compliments of Gray Line Orlando. Tickets will be distributed to the guests as they return from Kennedy Space Center on board the buses. This is a thank you to our guests for booking their Kennedy Space Center tours through us, and we hope you will please be able to note this as a special on your tours descriptions.
This offer is valid from TODAY through September 30th 2017 – for all travelers on the KSC tour products. The KSC tour products include –
Kennedy Space Center
Kennedy Space Center with Air boat Safari
Ultimate Space Experience
Dine with the Astronaut at Kennedy Space Center
Kennedy Space Center transportation only

We really need to concentrate on improving sales on attractions other than Disney and Universal.  Every guest should be pitched on Sea World, Legoland and Kennedy Space Center.  Also, you need to pitch DINNER SHOWS to every guest.  Dinner shows are some of our highest profit tickets.  Ask your guests if they have any dinner plans while they’re here and after recommending the hotel/resorts restaurants (these should always be first), go into your pitch for Dinner Shows.  Talk about Medieval Times, Pirate’s and Wonderworks Comedy Magic show if they have kids, and Treasure Tavern and Sleuth’s Mystery Dinner show for adults.

Happy Birthday to Chris M. on 6/12!

Happy Anniversary to Carlos J. 2 YEARS and Jose A. 1 YEAR (6/14)!

Attraction Focus: Pandora

Did you get a chance to see Pandora at our hospitality event Thursday? What an immersive experience! As soon as you walk in, cast members begin using the Na’vi language and you notice all the unique plants in the area. The floating mountains are huge in person to see. There are two rides, Na’vi River Journey and Flight of Passage, one restaurant and one main gift shop so the area itself is somewhat small. Inform your guests that wait times could be long and fastpasses may not be available. Na’vi River Journey is a slow moving boat ride in a bio luminescent forest. Flight of Passage is a simulation ride similar to Soarin’ except you are individually seated on something resembling a bike. What is great to see is Pandora at night. Everything is lit up, even the ground! Convince your guests to get a park hopper so they can check out the new fireworks at Magic Kingdom or the new show at Hollywood Studios! Remember we are currently in PEAK season for Disney.

UNIVERSAL STUDIOS

Remember we are in Anytime season for Universal. The 3 parks ticket is the only way we can currently sell Volcano Bay. All guests going to Volcano Bay should be advised to get there before park opening. If the park closes to capacity we will not honor refunds if the guest couldn’t get in. Do not forget to mention Blue Man Group when selling Universal.

SEAWORLD

Hospitality Perks are now open. You must take an assessment first before receiving your print out to get your Seaworld pass. We are able to go 6 times with a guest and FREE PARKING. June 16th is the reopening of Kraken, which will be the only virtual reality coaster in Florida currently. Inform your guests of this in the upcoming weeks so they get excited and want to visit. Don’t forget to mention Discovery Cove to boost your commission!

UPCOMING EVENTS

House of Blues June 3rd One Magical Weekend, June 8th Skillet. Amway Center June 9th Hall & Oats with Tears for Fears. The Orlando Eye is having a Prince Tribute show and lighting up the eye purple. Guests must purchase tickets for this event in advance here. The Orlando Eye is open 10-10 every day and 10-12 on Fridays and Saturdays.

The next Orlando City game is Sunday, 6/4 at 7:30 against the Chicago Fire.  So far we have sold a grand total of TWO TICKETS for these matches!  This is not acceptable.  The prices are very reasonable and range from $37 to $87.  If you have one of the purple Orlando City button down oxfords and you normally wear the regular AGS shirts (not the Premier Team or VIP Team), you are welcome to wear them on Game Days.  If your location can fit a “KAKA” standup and it’s allowed, please let us know so we can put one there.  Let’s be sure to mention OCSC to every guest this week!

EMPLOYEE NOTES:

Tuesday June 6th, we can grab our new Orlando Fun Partner’s card from 930-430 at the International Drive location (8501 International Drive). Must bring proof of employment. Play golf for free with your card when you go!

Happy Birthday to Petra S. 5/30, Kim F. 6/1, Bev H 6/7, Mahvash J. 6/7, Jenn J. 6/7, Cindy 6/8, and Laura M. 6/9!

Happy Anniversary to Yaniecy A. 6/6 2 YEARS, Maria F. 6/6 12 YEARS, Kim F. 6/6 4 YEARS, Petra S. 6/8 2 YEARS, and Lisette M. 6/8 2 YEARS!

WALT DISNEY WORLD

Pandora at Animal Kingdom

Disney goes into PEAK SEASON on May 26th. Pandora, the world of Avatar, opens on the 27th! Hope you got a chance to RSVP for the hospitality event (if you missed it, you are not able to attend). Remember the event starts at 7 but you can park as early as 6. No guests can attend just yourself. Bring the print out sheet and have fun! I will be taking lots of photos at the event for those who did not get to attend and will feature them in next week’s gazette!

Remember Pandora has 2 attractions; Na’vi River Journey and Flight of Passage. Some guests may not be able to experience Flight of Passage due to weight or height.

UNIVERSAL STUDIOS

The park is opening, Thursday, May 25th.  It will be EXTREMELY CROWDED the first few months so it will be CRITICAL that you tell your guests that they must get there BEFORE park opening or they will risk not getting in due to capacity issues.  MAKE SURE THEY UNDERSTAND THAT THE VOLCANO BAY PORTION OF ANY MULTI-DAY TICKET IS NON-REFUNDABLE, and if they cannot get in, we cannot refund it. Parking for Volcano Bay is posted and is in the overflow garage at Universal.  Your guests will pay the $20 to park and then board a shuttle to get to the park entrance.  They do not allow coolers or outside food.  They will only allow small 6 pack type coolers for guests needing to take medicine or formula for babies.

UPCOMING EVENTS

House of Blues May 25th Avett Brothers, May 26th Mayday Parade. Hard Rock Live May 26th Frankie Valli and the Four Seasons.

EMPLOYEE NOTES:

The next gazette will be posted June 2nd.

La Nouba is on vacation from 5/14 – 5/29, and will resume shows on 5/30.

We have a fun new training that all teams must sign up for. Have you heard of speed dating? We are doing speed training! At Sleuths we will have 10 vendors where you will go table to table to gain information and updates. Please RSVP asap for either May 23rd at 12:30 or June 1st at 3:30. RSVP to sales@allguest.com or by calling the office. See you there!

A reminder that all benefits are only available for Full-time employees.  This includes Health Benefits, paid vacations and 401K.  You must average 30 hours or more to be eligible for benefits.

All locations should now have working EMV/Chip Readers.  If you do not have a one, or you have one that is not working, please contact your manager asap. 

Employee Referral Program.  Our current Employee Referral Program continues through 6/15.  Remember, if you refer someone that gets hired and they stay for 6 months or longer, you will receive a $250 Visa Gift Card.  You must still be employed with us on the 60^th day of the new hire in order to receive the card.  If you leave for any reason before they hit their 6oth day, you will forfeit your bonus.

Happy Birthday to Elizabeth D. 5/21, Diana R. 5/21, Alix R. 5/26, and Patricia G. 5/26!

Happy Anniversary to Nicole M. 1 YEAR (5/25) and Luis T. 3 YEARS (5/26)!

UNIVERSAL STUDIOS

Volcano Bay is getting ready to open on May 25th. We will be giving more information with next week’s gazette on ticket pricing, but just know that right now Volcano Bay can only be sold with the 3 Park ticket. Guests are guaranteed to ask lots of questions so let’s brush up your knowledge on Orlando’s newest water theme park!

• 18 unique attractions
• Tickets will be sold in the form of a brand-new, 3-Park Explorer ticket
• Will have resort-like amenities, such as concierge locations and lockers
• Highly-themed restaurants and bars located throughout the park, offering signature food and beverage options
• No waiting in line with Tapu-Tapu! Virtually hold your place in line with your Tapu-Tapu wristband and continue to enjoy what the park has to offer
• It is divided into four different areas:  the Volcano (Krakatau), Wave Village, River Village, and Rain forest Village. Just as at a traditional theme park, each section has its own individual characteristic or unique attractions.
• One giant, all-encompassing lazy river, Kopiko Wai Winding River, seems to connect all the various water slides one to the other, so that guests won’t have to walk on hot concrete from one ride to the next.
• The volcano will change as day turns to night: during the day, it will feature streaming waterfalls; at night, Krakatau will burst lava into the night sky. Krakatau will have three slides – Ko’okiri Body Plunge (70 degree slide through a drop door, 125ft drop, the world’s first slide to travel through a pool filled with other swimmers), Kala and Ta Nui, the sea and sky (pair of trap-door water slides), and a “state-of-the-art marquee attraction found only at Volcano Bay” will be announced at a later date. It’s expected to be the aforementioned water slide with dark ride elements that will call the Krakatau home.

SEAWORLD & DISCOVERY COVE

May 13 Zion y Lennox and May 14 Grupo Niche. The Seafood festival ends this weekend! Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

A new incentive started on April 24 for Discovery Cove! They have changed it so it is much easier to win! Sell $1,500 in revenue and you receive a day pass for you and a guest. Sell $3,000 in total revenue you receive a dolphin swim package for you and a guest. This incentive is only running until May 25 (1 month so let’s kick it into gear)!

LEGOLAND

May 13-14, Legoland will be hosting Star Wars Days. The event includes a special meet and greets with Lego Star Wars characters including Darth Vader, scavenger hunts, photo spots and more. Also, a reminder that our vouchers ARE NOT ACCEPTED at Legoland or the I-Drive 360 attractions. You MUST go into the Legoland Ticket Store and print the actual tickets. Please make sure you print the ACTUAL TICKETS in the Legoland Store.

We still have people incorrectly selling the BOGOS. First of all, you should never sell the bogo tickets unless you are at a gifting location, or the guest mentions that they have a “Kid’s Free” coupon, or they’ve seen the special offer for “Kid’s Free”. You make less commission when you sell these tickets. If you enter them in the POS as “Bogo”, you must print them out of the Touring/Gifting store and you must print and EQUAL number of Adults and Kids out of THIS STORE. When you log in the the Gifting Store, your username will always end in “gift”. If you have an odd number of either Adults or Kids, you charge for the REGULAR Legoland tickets and print those tickets out of the REGULAR Legoland Ticket Store. For example, if there’s 2 Adults and 3 Kids, you would print 2 Adults and 2 Kids Free out of the “Gifting Store” and 1 Kid out of the “Regular” store. Please call your lead or a manager if you have further questions.

UPCOMING EVENTS

House of Blues May 12 The Damned 40th Anniversary Tour, May 13 Phoenix, May 19 San Luis. Hard Rock Live May 12 KC & the Sunshine Band, May 13 Sebastian Maniscalco. Amway Center May 13 Jimmy Buffett, May 14 Carlos Vives.

The next Orlando City game is on 5/13 at 7:30 against Sporting Kansas City. We still have tickets available, especially the AGS seats in section 1 for $61 each.  When selling Orlando City tickets please advise guests that the new Stadium has a “Clear Bag Policy”.

EMPLOYEE NOTES:

We are in REGULAR season with Disney, NOT VALUE.  We continue to have people printing VALUE One Day Disney tickets and the guests are getting stopped at the gate and made to pay to upgrade. La Nouba is on vacation from 5/14 – 5/29, and will resume shows on 5/30.

FREE ENTRY (you plus a guest) ALL THIS MONTH TO GATORLAND. Check your email’s for the flyer you need to show.

Everyone now has their own Blue Man Group logins to book themselves (just like you should be doing with Cirque).  Please get with your Team Manager if you do not have your Username and Password to book your own Blue Man Group tickets.

Read tickets OUTLOUD to guests as you pass them over, particularly non-integrated tickets like Universal and Legoland/Merlin.  This is your last check to make sure you have given them the correct tickets.

Today, May 12, BB Kings Tradeshow from 10-5. This event provides free food, give aways, and drinks. These are great events to get marketing materials, coupons and information from our vendors as well as networking!

Happy Birthday to Jon G. 5/13 and Luis T. 5/18!

Happy Anniversary to Ana Maria S. 15 YEARS (5/15) and Maikel B. 1 YEAR (5/19)!

WALT DISNEY WORLD

Disney is in REGULAR SEASON until May 26 when it becomes peak. Flower and Garden over at Epcot is going on until May 29. The Garden Rocks! Series at the American Pavilion will showcase Expose (“Point of No Return”) April 28 & 29, Berlin (“Take My Breath Away”) April 30-May 1, and Starship (“We Built This City”) May 5-8.
The Disney 4 Park Magic ticket is returning!  We can now sell it as long the guest knows they CANNOT start using them until April 30^th.  Key points about this ticket – The retail price is only $79 per day plus tax.  ONE VISIT ONLY TO EACH OF THE 4 MAJOR PARKS, Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios – NO REPEAT VISITS.  From the first date of use, all 4 days must be used within 14 days.  The ticket expires in full on September 30, 2017. 

SEAWORLD & DISCOVERY COVE

Olga Tanon is performing on April 29. Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

A new incentive started on April 24 for Discovery Cove! They have changed it so it is much easier to win! Sell $1,500 in revenue and you receive a day pass for you and a guest. Sell $3,000 in total revenue you receive a dolphin swim package for you and a guest. This incentive is only running until May 25 (1 month so let’s kick it into gear)!

ORLANDO CITY SOCCER

Game on April 29th at 4pm vs. the Colorado Rapids. If you haven’t sold a game ticket yet, please contact your leader on duty. We need to increase our sales of Orlando City!  If your hotel allows you to have Kaka in the lobby, please let us know so we can bring one to you.  We will have a lead and manager training on how to book tickets very soon.  Remember, the first questions you must ask are “Do you have an e-mail address and do you have a smart phone?”  Also, be sure to tell your guests about the Clear Bag Policy.  Ladies may bring a small change purse or clutch, but other than that, they must have everything in a clear quart bag. In addition to the Tourism Seats, we also have 12 company seats available for in the lower corner, Section 1 for $61 each.  If you have anyone that wants to book tickets, please call a lead or a manager.  Please suggest Orlando City tickets to your guests!

UPCOMING EVENTS

House of Blues May 2 Spoon, May 6 Wisin. Hard Rock Live May 1 Ben Harper, May 6 Steve Winwood, and May 9 Bush.

EMPLOYEE NOTES:

Happy Birthday to Rachel S., Jean M. and Diana E. on May 1st!

Happy Anniversary to Laura M. 1 YEAR (5/2), Jorge R. 1YEAR (5/4) and Mike B. 1 YEAR (5/4)!

WALT DISNEY WORLD

Keep in mind we are in REGULAR season. Some of you have been getting questions about the 4-Park Magic Ticket for Disney.  Yes, it IS returning and yes we WILL be selling it.  Although it can be printed and sold now, it CANNOT be USED yet.  The valid dates for it to be used are April 30 – September 30, 2017 so as we get closer to April 30th, we will activate it in all POS systems.  Remember, the key thing about this ticket is that IT IS ONLY VALID FOR ONE DAY OF EACH OF THE MAJOR DISNEY PARKS – Magic Kingdom, Epcot, Animal Kingdom and Hollywood Studios.  There is NO repeating of any parks and there is NO PARK HOPPING WITH THIS TICKET.  Please call a lead or manager if you have any questions.  Flower and Garden over at Epcot is going on until May 29. When selling Disney tickets, always mention the fun visits with park hopper option and Cirque!

We have been told that the problems with Disney Fast Passes is related to Disney Shells (DTI) that were created in 2013 or earlier.  If you have any of these shells, please order more and replace them for ones that are created in 2014 or later.

UNIVERSAL STUDIOS

Keep in mind that Universal is in VALUE season. Everyone you sell Universal tickets to should know about park to park, the promo offer and Blue Man Group! Also, the 2 Park – 1 Day In Market Promo tickets are not in order, so look very carefully, and be sure to READ YOUR TICKETS OUT LOUD to the guest as you pass them over to make sure they are getting the correct ones.  Thank you!

KENNEDY SPACE CENTER

Entrance to Kennedy Space Center

Something to mention when you sell KSC is the free app! Available now for free in both the App Store and Google Play Store, the Kennedy Space Center Official Guide is essential to planning your visit to the Greatest Space Adventure on Earth!

Plan your trip with features such as maps, FAQs, operating hours and overviews of tours, shows and attractions. During your visit enhance your experience with dining and shopping information and notification options for rocket launch viewing and events. Visitors can also use GPS-enabled map navigation to maneuver around the visitor complex.

UPCOMING EVENTS

House of Blues April 21 Andrew McMahon, April 27 Umphrey’s McGee. Hard Rock Live April 22 Theresa Caputo, April 27 Ron White. Amway Center April 26 Red Hot Chili Peppers.

EMPLOYEE NOTES:

We have received 17 $100 counterfeit bills and obviously that makes the company lose $1700.  It is your responsibility to check all bills with the counterfeit pens and check for the quality of the bill.  If your location does not have a counterfeit pen, please ask the runner for one.  If the marker turns black, do not accept the bill. If the paper quality is different, do not accept the bill.  You can hold the bill up to the light and see a watermark of Ben Franklin on the right.  You can also see an in bedded strip that say “US100” on the left.  If you accept counterfeit bills without following these procedures, we will have no choice but to charge you back for the loss.

Boggy Creek Airboat rides is no longer accepting any rides out of East Lake.  All rides, including the ½ hour, 1 hour and night-time tours are ALL now out of Southport ONLY.  Please make sure you send all Boggy Creek Voucher sales to this address:  2001 E. Southport Road, Kissimmee, 34746.

April 13-30, Treasure Tavern is giving us a discounted rate to bring a guest to the show. With your VIP card you’re free and guests are $25 each! Call reservations to secure your spot.

PREMIER TEAM: From April 1st – May 5th, the top 3 sales people for Mangos will receive cash prizes: 1st $200, 2nd $100, 3rd $75. You must sell a minimum of 15 tickets to be eligible.

Happy Birthday to Carlos J. (4/22), Lisette M. (4/25), Brenda R. (4/25) and Colleen G. (4/28)!

Happy Anniversary to Rich M. 7 YEARS (4/26) and Roberto M. 1 YEAR (4/27)!

WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. The Garden Rocks! Series at the American Pavilion will showcase Gin Blossoms (“Hey Jealousy”) and The Orchestra ft. members of Elo (“Evil Woman”). When selling Disney tickets, always mention the fun visits with park hopper option and Cirque!

UNIVERSAL STUDIOS

Keep in mind that Universal goes to VALUE prices on April 19! Everyone you sell Universal tickets to should know about park to park, the promo offer and Blue Man Group!

BUSCH GARDENS + SEAWORLD

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts! April 15th The Commodors will be performing for Seaworld’s Seafood Festival. Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

UPCOMING EVENTS

House of Blues April 14 Testament, April 15 Fiel A La Vega, April 19 Lovely Little Lonely, April 20 La Secta All-Star, and April 21 Andrew McMahon. Hard Rock Live April 14 Boston. Amway Center April 14 Panic! At the Disco and April 15 Ariana Grande.

EMPLOYEE NOTES:

EVERY guest needs to walk away from your desk with a Welcome Pack of all of our approved vendors referral cards AND a Fun Guide.  Not only are all of these people paying to be part of our program, but you all get rewarded for referring with gift certificates and MONEY!  Please make sure every guest at your desk has these things and we are supporting our referral partners!

PREMIER TEAM: From April 1^st – May 5^th, the top 3 sales people for Mangos will receive cash prizes:  1^st $200, 2^nd $100, 3^rd $75.  You must sell a minimum of 15 tickets to be eligible.

Legoland and KSC incentives are continuing.

We are opening 9 additional locations this week and we need everyone’s help. Many people will be scheduled extra hours and overtime. Please be patient while we go through this transition.

Happy Birthday to Dan B. 4/16!

We have quite a bit of anniversaries to celebrate, with most falling on April 15! Happy Anniversary to Dan B. 1 year, Erika C. 4 years, Jenn J. 1 year, Lucy L. 1 year, Christopher M. 1 year, Mona M. 1 year, Rachel S. 1 year, Ariana T. 1 year!! Also Happy Anniversary to Izzy G. on 4/19 for 2 years!

ATTRACTION FOCUS

Entrance to Kennedy Space Center

Space. The final frontier. Why not make your guests vacation special by sending them off to see where history was made? Kennedy Space Center is a MUST for space junkies and history lovers alike. Recommend to your guests to do the bus tour FIRST. This is a 2 hour tour of the restricted areas, vehicle assembly building and launch sites, along with a stop in an exhibit. The American flag painted on the V.A. building was the largest in the world when added in 1976 measuring in at 209 feet high and 110 feet wide. Did you know that the KSC website actually has itineraries you can print for your guests based on who is traveling in the group? The newest attraction is the Heroes and Legends building (right when you walk inside the park before the rocket garden). Inside Heroes and Legends, you will find the Astronaut Hall of Fame and a 4D multi sensory theater viewing actual artifacts including a Redstone rocket suspended overhead along with the Sigma 7 capsule and a unique close-up look at the Gemini 9 capsule. The original space shuttle Atlantis is also homed here so your guests can see it in person!

Vehicle Assembly Building

April 6-10, meet astronaut Mark Lee. From April 3rd – April 16th, the top seller of Kennedy Space Center will receive a 2 Night Stay at the Country Inn & Suites Port Canaveral, admission for 2 to Kennedy Space Center and dinner for 2 at Fish Lips at Port Canaveral! This is a great getaway weekend for 2! A minimum of 12 tickets must be sold to qualify. Don’t forget, if you’ve never been to KSC, they offer 2 Complimentary Admissions to all AGS Employees. Just give a week’s notice if possible and we will set you up for the free tickets. Sell those KSC tickets!

WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. The Garden Rocks! Series at the American Pavilion will showcase Blood, Sweat and Tears ft. Bo Bice (“Spinning Wheel”) April 7-10 and Gin Blossoms (“Hey Jealousy”). When selling Disney tickets, always mention the fun visits with park hopper option!

LEGOLAND

We need to do our best to increase sales with LegoLand. We are 45% down compared to last year. We now have an incentive to help increase sales:

Concierge Bonus: Sell 25 paid tickets to Legoland during this 2 week pay period (March 27-April 9) and receive a $25 target gift card. In addition, for every paid ticket sold, your name will be entered into a drawing to win up to $100! In an effort to help sales we can offer one of the following offers, but cannot be combined.

1. Free water park with purchase (this is done by discounting the Legoland/water park combo by $20) 2. Free child ticket with the purchase of a full priced adult ticket. (this is done by selling the LegoLand BOGO kids free ticket) 3. $20 off any LegoLand ticket, except for the BOGO ticket. (this works by using the Advance purchase prices and discounting the tickets by $20)

BUSCH GARDENS + SEAWORLD

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts! April 8th The Village People will be performing for Seaworld’s Seafood Festival. Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

ORLANDO MAGIC + ORLANDO CITY SOCCER

The next game is April 8 against the Indiana Pacers TIER 4 (Moroccan Night! Extra entertainment and fun during fan fest with in-game elements) and April 12 against the Detroit Pistons TIER 5 (Fan Appreciation Night! Enjoy special giveaways, photo booths, retail discounts, post game layups and more ›). These are the LAST TWO GAMES of the season, so if you’re in the running for the cash incentive now is your last chance to boost your sales.

We now have access to sell Orlando City Tickets! The next match is Sunday, April 9th at 4 pm against the New York Red Bulls. As far as the procedures go, you MUST first ask the guest wanting to go if they have an e-mail address and a smart phone. If they don’t have either of these, they will be required to buy the tickets at the stadium. There are VERY LIMITED tickets for these first few matches so they may be sold out. All managers and most leads can book these tickets for you. The guest will need to set up an account through the Lion Nation App or go directly to orlandocitysc.com to access their tickets once they are purchased. They then will have to have their tickets scanned on their phones to enter the stadium. If you are on the Premier Team, we will only be able to take cash payments and have the money sent to the AGS office (not Expedia). For all other teams, you will be able to use the POS system and collect cash or credit card. AS AN INCENTIVE, THE FIRST 3 PEOPLE TO SELL TICKETS WILL RECEIVE 2 COMPLIMENTARY ADMISSIONS TO THE ORLANDO CITY B GAMES on your choice of Thursday, 3/30 against Louisville, 4/4 against TFC II, or 4/8 against Charlotte. All games start at 7:30 for these matches. Even if you don’t want to see Orlando City B, it’s a great opportunity to experience a match and see the NEW stadium!

UPCOMING EVENTS

House of Blues April 9 Leela James & Daley, April 12 Gnash, April 13 Killswitch Engage, and April 14 Testament. Hard Rock Live April 8 Old Dominion.

EMPLOYEE NOTES:

We are opening 9 additional locations this week and next and we need everyone’s help.  Many people will be scheduled extra hours and overtime.  Please be patient while we go through this transition.

VIP team: If you have any concerns or questions while working an evening shift, Erika Cruz is one of our leaders happy to assist you! If you want to reach out with questions, you can email her at Erika@allguest.com or please send a text to 917-796-5987.

Happy Birthday to Steve H. 4/13 and Karl B. 4/14!

Happy Anniversary to Carlos R. 5 YEARS (4/11), Gabriella L. 1 YEAR (4/13) and Florence M. 8 YEARS (4/14)!!

WALT DISNEY WORLD

Disney is in PEAK SEASON March 25 – April 18. April 19 they will drop back to Regular. Flower and Garden over at Epcot is going on until May 29. The Garden Rocks! Series at the American Pavilion will showcase Little River Band (“Reminiscing”) March 31 – April 3 and Blood Sweat and Tears (“Spinning Wheel”) April 7-10.
When selling Disney tickets, always mention the fun visits with park hopper option!

LEGOLAND

BUSCH GARDENS + SEAWORLD

Busch Gardens is holding their Food and Wine festival until April 30th. Includes concerts! Some exciting news to add to our All Day Dining Program at SeaWorld! When guests now purchase SeaWorld’s All Day Dining, they will receive a 30% discount on ALL snacks and beverages in the park (including alcoholic beverages). This is a great value to your guests and even more of a reason to add on our All Day Dining Deal to any SeaWorld ticket.

ORLANDO MAGIC + ORLANDO CITY SOCCER

The next game is April 6 against the Brooklyn Nets. Only three more games left in the season! We now have access to sell Orlando City Tickets!  The next match is Sunday, April 9^th at 4 pm against the New York Red Bulls.  As far as the procedures go, you MUST first ask the guest wanting to go if they have an e-mail address and a smart phone.  If they don’t have either of these, they will be required to buy the tickets at the stadium.  There are VERY LIMITED tickets for these first few matches so they may be sold out.  All managers and most leads can book these tickets for you.  The guest will need to set up an account through the Lion Nation App or go directly to orlandocitysc.com to access their tickets once they are purchased.  They then will have to have their tickets scanned on their phones to enter the stadium.  If you are on the Premier Team, we will only be able to take cash payments and have the money sent to the AGS office (not Expedia).  For all other teams, you will be able to use the POS system and collect cash or credit card.  AS AN INCENTIVE, THE FIRST 3 PEOPLE TO SELL TICKETS WILL RECEIVE 2 COMPLIMENTARY ADMISSIONS TO THE ORLANDO CITY B GAMES on your choice of Thursday, 3/30 against Louisville, 4/4 against TFC II, or 4/8 against Charlotte.  All games start at 7:30 for these matches.  Even if you don’t want to see Orlando City B, it’s a great opportunity to experience a match and see the NEW stadium!

KENNEDY SPACE CENTER

From April 3^rd – April 16^th, the top seller of Kennedy Space Center will receive a 2 Night Stay at the Country Inn & Suites Port Canaveral, admission for 2 to Kennedy Space Center and dinner for 2 at Fish Lips at Port Canaveral!  This is a great getaway weekend for 2!  A minimum of 12 tickets must be sold to qualify. Don’t forget, if you’ve never been to KSC, they offer 2 Complimentary Admissions to all AGS Employees.  Just give a week’s notice if possible and we will set you up for the free tickets.  Sell those KSC tickets!

UPCOMING EVENTS

House of Blues March 31 Tommy Torres. Hard Rock Live April 1 Tom and Dan, April 7 Jay Leno.

Seaworld April 1st Jack Hanna.

EMPLOYEE NOTES:

Please discard old Mall at Millenia coupons that do not say 2/17 on the back. El Patron is offering a new incentive from now until May 31. Send 1-10 people get $1 per person, 11-20 $2 per person, and 20 or more get $3 per person!!

Happy Anniversary to Patricia G. (4/4) FOURTEEN YEARS! Congratulations!!